The grilled cheese sandwich is now been cut they use tiny bread instead of normal sliced bread and still charge so high it’s baby bread,. Sad because the grilled cheese was my favorite. I know inflation is bad but this is ridiculousParking: Parking is available and drive through
Food: 3
Service: 5
Mitchell Roberts
Fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Green Goddess Salad and Turkey blt Sandwich You Pick Two
Adam Moseley
Took 6 minutes to get a drink because the lemonade is now behind the counter.Do better!!!
Maza Zama
Strawberry yogurt smoothie is my favorite ?
Atmosphere: 5
Food: 5
Service: 5
Summer
Everytime I order from this location, the food is horrible. Mac n Cheese is like cheese sauce with no noodles. For the amount they charge , it’s very frustrating. This will definitely be last time at this Panera.
Food: 1
Service: 1
Tara Kirby
Early morning ice tea by the
Atmosphere: 5
Food: 5
Service: 5
Diane T.
I called and spoke to a manager Brian, at store 2131 in Billerica Massachusetts. He was patient and kind while listening to my situation. He gave me some excellent advise which I was going to follow up on his suggestion. He promised to keep me in mind, if anything should become useful, in my search.He went above and beyond to help me get the information I needed. He actively reached out to other managers, called me back a day later, and was able to point me in a better direction to help me find what I needed.What is so important you might ask?My mother in law is 100, will be 101 in December. I was fortunate enough to gift her some of the old ceramic bowls when the change over happened.During thanksgiving, the bowls became part of her Christmas wish. She loves and enjoys them so much, and wants a few more.Unfortunately, I have yet been able to find anyone or business to purchase themfor her. New or usedBrian did give me the company name that Panera used to supply them. Unfortunately, they do not carry them anymore.During an insane time ( Black Friday weekend) Brian managed to be a shinning example of excellent management.Date of experience: November 25, 2023
Danny Hebert
Phenomenal the food food is always cooked to perfection friendly atmosphere check this place
Atmosphere: 5
Food: 5
Service: 5
Nate Lewis
Large location with plenty of space to sit and kiosk ordering. A couple areas are hard to navigate and tight if they are busy. But the food and service was top
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Noodle, Sandwich
Mary Hughes
8/28/23 Nice lunch here today.Side Caesar salad and 1/2 Napa chicken salad sandwich. My husband ordered cup of broccoli and cheddar cheese soup and 1/2 black forest ham sandwich.
I joined the sips club thinking it was a good deal to switch from Dunkins to Panera. But their drive thru service at this location is absurd. They constantly ask for my order only to ask for me to repeat it. Coffee was constantly wrong. Final straw was getting the wrong sandwich and reaching out to customer service and not even getting my sandwich reimbursed that I couldn't eat and gave away to someone in the office. I cancelled my membership and not going back to Panera it was just such an aggravating experience at this location. And getting a sandwich and coffee at Dunkins is not that much more than a breakfast sandwich at Panera because it's $7.99 just for a little sandwich. Panera is overrated and just poor customer service and this location amplified that.
Atmosphere: 5
Food: 3
Service: 1
Ken Ramsey
Fast friendly service. Well stocked coffee bar!
Atmosphere: 5
Food: 5
Service: 5
Ranjith Kumar Natarajan
The place is very clean and shiny with great Panera Bread food I really like the dining room it is very modern and spacious.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Panera Smokehouse BBQ Sandwich and Tomato Soup
Alesia Rogers
Hadn't been to Panera in years. Went online and ordered a chicken sandwich, to pick up at the restaurant. Almost chocked when I paid $15.99 for just a sandwich, but I figured by the picture, it was a good size sandwich. This was NOT the case. The sandwich was slightly larger than a "slider". I paid extra for avocado and there was literally 1 small slice of avocado. The sandwich was supposed to have parmesan crisps on it... there was 1. WOW. For $15.99 I could have got a chicken dinner at a restaurant, not an inadequate sandwich. I will never go back!
Donna Dixon
What we order was not what we got but after going inside they were very friendly and took care of
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Caesar Salad, Chicken Noodle, Bagels
The grilled cheese sandwich is now been cut they use tiny bread instead of normal sliced bread and still charge so high it’s baby bread,. Sad because the grilled cheese was my favorite. I know inflation is bad but this is ridiculousParking: Parking is available and drive through
Food: 3
Service: 5
Fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Green Goddess Salad and Turkey blt Sandwich You Pick Two
Took 6 minutes to get a drink because the lemonade is now behind the counter.Do better!!!
Strawberry yogurt smoothie is my favorite ?
Atmosphere: 5
Food: 5
Service: 5
Everytime I order from this location, the food is horrible. Mac n Cheese is like cheese sauce with no noodles. For the amount they charge , it’s very frustrating. This will definitely be last time at this Panera.
Food: 1
Service: 1
Early morning ice tea by the
Atmosphere: 5
Food: 5
Service: 5
I called and spoke to a manager Brian, at store 2131 in Billerica Massachusetts. He was patient and kind while listening to my situation. He gave me some excellent advise which I was going to follow up on his suggestion. He promised to keep me in mind, if anything should become useful, in my search.He went above and beyond to help me get the information I needed. He actively reached out to other managers, called me back a day later, and was able to point me in a better direction to help me find what I needed.What is so important you might ask?My mother in law is 100, will be 101 in December. I was fortunate enough to gift her some of the old ceramic bowls when the change over happened.During thanksgiving, the bowls became part of her Christmas wish. She loves and enjoys them so much, and wants a few more.Unfortunately, I have yet been able to find anyone or business to purchase themfor her. New or usedBrian did give me the company name that Panera used to supply them. Unfortunately, they do not carry them anymore.During an insane time ( Black Friday weekend) Brian managed to be a shinning example of excellent management.Date of experience: November 25, 2023
Phenomenal the food food is always cooked to perfection friendly atmosphere check this place
Atmosphere: 5
Food: 5
Service: 5
Large location with plenty of space to sit and kiosk ordering. A couple areas are hard to navigate and tight if they are busy. But the food and service was top
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Noodle, Sandwich
8/28/23 Nice lunch here today.Side Caesar salad and 1/2 Napa chicken salad sandwich. My husband ordered cup of broccoli and cheddar cheese soup and 1/2 black forest ham sandwich.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I joined the sips club thinking it was a good deal to switch from Dunkins to Panera. But their drive thru service at this location is absurd. They constantly ask for my order only to ask for me to repeat it. Coffee was constantly wrong. Final straw was getting the wrong sandwich and reaching out to customer service and not even getting my sandwich reimbursed that I couldn't eat and gave away to someone in the office. I cancelled my membership and not going back to Panera it was just such an aggravating experience at this location. And getting a sandwich and coffee at Dunkins is not that much more than a breakfast sandwich at Panera because it's $7.99 just for a little sandwich. Panera is overrated and just poor customer service and this location amplified that.
Atmosphere: 5
Food: 3
Service: 1
Fast friendly service. Well stocked coffee bar!
Atmosphere: 5
Food: 5
Service: 5
The place is very clean and shiny with great Panera Bread food I really like the dining room it is very modern and spacious.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Panera Smokehouse BBQ Sandwich and Tomato Soup
Hadn't been to Panera in years. Went online and ordered a chicken sandwich, to pick up at the restaurant. Almost chocked when I paid $15.99 for just a sandwich, but I figured by the picture, it was a good size sandwich. This was NOT the case. The sandwich was slightly larger than a "slider". I paid extra for avocado and there was literally 1 small slice of avocado. The sandwich was supposed to have parmesan crisps on it... there was 1. WOW. For $15.99 I could have got a chicken dinner at a restaurant, not an inadequate sandwich. I will never go back!
What we order was not what we got but after going inside they were very friendly and took care of
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Caesar Salad, Chicken Noodle, Bagels