Starbucks
199 Boston Rd #15, North Billerica
(978) 436-9180
Recent Reviews
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I usually love coming here. The service is iffy depending on what day and time you come. Workers are nice and always work hard. However, today I got my usual drink. Thankfully I asked for a straw because I was going to pour this into a cup when I got home and would have completely swallowed this black floating thing in my drink that I am hoping is a coffee bean. Even if it was a coffee bean, someone could choke on this, especially a child. My ice had melted and it floated to the top and I feel grossed out by it now. Hopefully I don’t get any more orders like this if I return.
The worst Starbucks I’ve ever been to. The worker lied straight to my face about there being no matcha left. As soon as I placed my order a ton of matcha orders were made in front of my face. They gave me dirty looks and they had us stand there and wait without notifying us when it was there. We constantly had to check and they didn’t make ours for at least fifteen minutes when the store wasn’t crowded at all. I was so excited to go to my favorite place , get a drink that I love, and maybe even apply to this Starbucks but they treat the costumers extremely poorly and disrespectful. I wanted to say something so bad about the petty attitude / atmosphere but I waited to make this review so other people know the truth. I work in the hospitality industry and this was not it at all. Plus a girl was staring at my boyfriend in front of my face. One last thing, the person replying to these reviews does not care about anyone whatsoever. You don’t reply to reviews with the same words every time. Shows how you have zero care for every individual costumer. Please rethink the way you ALL run this business. Terrible job.
Great, I wish there was more comfortable seating to sit and work.
Starbucks typically doesn't get our orders wrong the same way other coffee chains have but every so often it has occurred. This establishment is one of the few that has never gotten it wrong which is awesome. We are pretty particular about our coffee more than any other type of consumables and so it's a relief to know there's a place we can go and not worry about our order results disappointing.
The staff is great and timely, there are rarely any lines when we have gone for the drive through. We consider this one of the secret gem Starbucks establishments we visit out of the 5 - 6 we frequent in our area.
In all the years I've frequented Starbucks, I've never had a bad experience.
Great place, clean! Love Starbucks!😋
I've been coming here for a while and the service keeps getting worse. I ordered my coffee online and the standard recipe calls for whip cream. It never has it. I always have to ask, and when I do, I get an attitude. This is today's coffee after asking for whip cream and the barrister dumped almost half my coffee out and added the whip..
We got the egg bites. They were delicious but overpriced.
Nice place to enjoy a coffee and chat. Solid Starbucks.
My sister and I always go to this one. The egg bites are amazing!!!.we ordered crembrule coffees but they were plain I called they said next time coffee is on them. I thought that was awesome!!! Always on point!!!! Would have fi ed it right then but didn't have time
Restaurantji Recommends
This became my go to coffee place on my way to work when I started a new job last year. I have since moved and will travel out of my way for this Starbucks location. The baristas are always so kind and amazing, food and drinks are always made to perfection. They also have the updated ice machines so they have the good crunch ice, lol.
Atmosphere: 5
Food: 5
Service: 5
Most days the crews working are in synch and you rarely have to wait for anything. Sometimes they get slammed and you have to wait 15,20,30min, usually a weekend issue. All in all my favorite crew to visit for coffee a few times a week.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Starbucks Via Instant Pike Place Roast, Sumatra, Veranda Blend
Although I like most of the workers here, almost every single time I order something that has a topping as a standard of a drink they don’t put in on it. For example , the macadamia cream cold brew comes with cookie topping as a standard, so it does not show up in the sticker that they put in the cup because it just the standard. Twice I’ve had to add “extra” just so they would put some on, and they still didn’t which can be super annoying:
Edit: a lot of times they are sold out of the most popular drinks. They need to do a little better with their inventory
Love Starbucks coffee I enjoy sandwiches n egg bites
Had an egg mozzarella pesto sandwich was delicious whole family goes to Starbucks cold or hot food or dessert you're our go to
Atmosphere: 5
Food: 5
Service: 5
New to the area. This was my first time patronizing this Starbucks. The staff was professional. Not overly friendly but that’s ok. I came in about 8:30 on a Saturday morning. It seemed busy with “call aheads”and drive through items. I walked in. I was surprised at the non-cleanliness of the inside of the store but then again it was busy Saturday morning. My shoes stuck to the floor and the trash receptacles were obviously not cleaned regularly. I could not find a sleeve for my hot coffee and was not offered one. I did not want to ask for one because I had asked for a stopper and that didn’t seem readily available. Since the woman that got it for me didn’t speak to me at all after see said my name when my order was ready I didn’t want to bother her again.
I used my app and I did tip about 15% on the app.
I do like that that store opens at 5:00am so it may be convenient in the future but I’ll go through the drive thru as to not be reminded of the not so clean inside. But I will return.
Atmosphere: 2
Food: 5
Service: 4
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