Dunkin'

Coffees were hot, not burnt, and made right. Area was very clean. Cashiers was pleasant and double checked order. Bathrooms were clean.

Atmosphere: 5

Service: 5

I am submitting this message as a formal complaint regarding the conduct of one of your employees at your establishment. During multiple visits, I have been addressed with terms such as “honey,” “sweetie,” and similar pet names. I want to make it explicitly clear that I find these remarks unwelcome, unprofessional, and inappropriate in a customer-service setting.

Despite my discomfort, the employee continues to use these terms, and it appears she does not address female customers in this manner. This creates a situation that feels discriminatory and uncomfortable, and I should not have to avoid this location or change my routine due to an employee’s inability to maintain professional boundaries with patrons.

I am requesting that this matter be addressed promptly. I expect employees to follow appropriate standards of professionalism and to refrain from using personal or diminutive terms when interacting with customers. If this issue continues, I will have no choice but to consult legal counsel to ensure that my concerns are taken seriously.

Thank you for your attention. I look forward to a resolution that ensures a respectful and professional environment for all customers.

Atmosphere: 1

Food: 1

Service: 1

Perfect

The short young lady with the tattoos on her arm with the black hair has a very nasty attitude I don't know if she's dealing with something from home or a customer got to her before I did plus she made my whole order wrong You can barely see the labels so it's me trying to be courteous to ask her was that coffee mine because the printer didn't print the label on the sticker correctly she got smart with me when I was just trying to be considerate Make sure I didn't take someone coffee or touching someone coffee that wasn't mine I don't like disrespectful people especially when I'm being the utmost respect to someone even when I can tell that they're having a bad day. This type of attitude you should just be making orders You shouldn't be dealing with customers.

Workers are friendly and food and beverage are amazing! Love this Dunkin

Atmosphere: 5

Food: 5

Service: 5

Placed an online order through the Dunkin App for 2 pounds of ground coffee. This store does not carry ground coffee. The cashier told me to call the number on the app. The customer service rep told someone from the store would call me to resolve the issue. It’s been over week I’ve called the app number, emailed and used virtual assistant and no one has called me back or contacted me. I went back to stairs and the cashier told me to call the number on the receipt and it just rings no answering machine. I am owed $17.98 for 2 pounds of coffee. You would think that they could just put the money back on my card!!! What the heck is going on with this place. This is a billion dollar company. I just want what I ordered or my money back!!!!

food cooked amazingly!

Everything was fine except, ordered Carmel Latte, got a regular Latte with no Carmel. So take a sip before you leave.

Atmosphere: 4

Food: 4

Service: 4

Popped in for my evening coffee and they had to brew a new pot. I watched the coffee come out of the spigot into my cup and it was barely brown at all. It was like they used half the coffee grounds you need. Totally cheaped out on the grounds and my coffee was weak AF. If you’re a trucker taking a break here, you would be better off brewing up something in your camper thingy.

Was too busy talking and didn't take my order until I said something. I ordered loaded hash and was given normal hashbrowns in the container.

Atmosphere: 4

Food: 2

Service: 1

The workers (including the manager) vape, cuss, and yell infront of customers. They all sit on their phones and ignored me and other customers. The burger king worker from across the building went behind the counter and to get his own donuts infront of me and the other customers. Disgusting behavior. There were flies everywhere and I dont plan on buying from here again. The blonde cashier in the morning was great, and the only nice person there.

Atmosphere: 1

Food: 1

Service: 1

Love the donuts and the energy drinks.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Roll, Donuts, Doughnut, Muffins, Croissant

This lady who works there is friendly when servicing male customers but treats female customers like trash. ?

Atmosphere: 1

Food: 1

Service: 1

The staff was very racist.

Atmosphere: 1

Service: 1

The Manger is self absorbed and not a good fit for the store , is more lenient on some customers than others, saying I have to pay for 3 drinks when im only buying 2 and saying there boss is telling them to charge me for 4 there math isn’t adding up and is ripping there customers off. The company should be charging 1.50 or 1$ too make the difference but charging me for three drinks when I’m purchasing 2 , it’s sad there so uneducated of costing stuff out , thankyou agian for trying to rip your customers off!!!! There something definitely off about this location every other location doesn’t overcharge but yet they do , their excuse is there inventories, not adding up the end of each week and don’t put into consideration their employees drink it. But refusing to serve me is childish and pathetic. Sorry I’m educated and you guys have already overcharge me and there boss said she called me but haven’t even had a single call from them.

Food: 2