Crazy that the manager, Sarihia, has not been let go do to her lack of being professional. Donovan services needs to get their act together and hire managers that actually care and know how to be professional so they are a better example for employees, if the manager can treat customers horribly the employees see and do the same.
Joanna Tar
Didn’t get my drink or donut right
Atmosphere: 1
Food: 4
Service: 5
nevaeh omalley
The manager specifically is rude and has a bad attitude! I’m the customer and my drink was made wrong, they would not re make or give my money back, she told me to throw it in the trash if I didn’t like it! She was talking back to me and told me to pick a different Dunkin to go to in the mornings! LIKE are you serious this is how you’re going to treat your customers…. It’s a shame I don’t recommend going here.
Atmosphere: 1
Food: 3
Service: 1
J T
Didn’t get my drink or donut right
Atmosphere: 1
Food: 4
Service: 5
Janna Kirkpatrick
Don't bother going to this location. Staff is very rude.
For a year now I bring my clean stanley to get filled with iced coffee.
Today I was told that it's not a brand new cup and they will not take my "dirty, germ filled" cup. I said I have been having dunks fill this cup for a year now and the rude woman said "well, not while I'm here"
Atmosphere: 1
Food: 1
Service: 1
Trevor H
They never messed up my order which is pretty rare.
kelly bradshaw
The staff is excellent here. The store is always clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Cathy Hanczaryk
I went thru the drive up and got a breakfast wrap and a specialty hot coffee to go.Neither was more than 'meh' in my opinion. Maybe because I haven't been in a while, so I expected it to be better? I'm not sure, but I was disappointed and didn't finish either of them.A few days prior, I had stopped by the same Dunkins drive up for 4 glazed donuts for my grandsons' after school treat. The donuts were gone as quickly as the bag was opened so my guess is that they were yummy.
Kid-friendliness: My grandsons were happy with the glazed donuts to go.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
Jalynn F.
Went in with my boyfriend and ordered 3 items total. Two drinks and a sandwich . My boyfriend had ordered a sandwich and paid for 2 sausage patties to be on it. They didn’t put one of that patty on it. That however isn’t the problem. The problem is when I went in I said “I really hate to be that person..” and the worker with orange and red dreads said “no you’re not”. There’s no reason why he needed to be an a*****e over a sandwich. I wasn’t giving attitude in the first place.
Pants were also sagged enough to see undergarments. November 6th 3pm.
Service: 1
Jalynn Holder
Went in with my boyfriend and ordered 3 items total. Two drinks and a sandwich . My boyfriend had ordered a sandwich and paid for 2 sausage patties to be on it. They didn’t put one of that patty on it. That however isn’t the problem. The problem is when I went in I said “I really hate to be that person..” and the worker with orange and red dreads said “no you’re not”. There’s no reason why he needed to be an a*****e over a sandwich. I wasn’t giving attitude in the first place.Pants were also sagged enough to see undergarments. November 6th 3pm.
Went in with my boyfriend and ordered 3 items total. Two drinks and a sandwich . My boyfriend had ordered a sandwich and paid for 2 sausage patties to be on it. They didn’t put one of that patty on it. That however isn’t the problem. The problem is when I went in I said “I really hate to be that person..” and the worker with orange and red dreads said “no you’re not”. There’s no reason why he needed to be an a*****e over a sandwich. I wasn’t giving attitude in the first place.
Pants were also sagged enough to see undergarments. November 6th 3pm.
Service: 1
Jay Car
First I usually don't write these things unless ask to. I went to this dunkin this morning 3/18/23. I order a plain bagel toasted with veggie cream cheese on the bagel. The bagel wasn't toast it was like just heated up. It was rubbery and no cream cheese on it. I didn't have time to go back so I had to make the best of it. The reason I gave a three was because the kid at the window was ok and I ask for a plastic bag and the kid gave me one. Besides that I will say if you as a worker ask for a bagel toasted and you received a bagel like I got would you eat it. As a worker put yourself in the customers shoes. I don't believe in the customer is always right but a bagel that looks like what I got wasn't even toasted. I hope management turns up the toaster. The picture is after I put the cream cheese in it. The bagel was like eating a rubber glove.
Adam Campbell
Bridgewater Pleasant St location is supposed to open at 5am per there sign on door. We go through the drive thru at 5:20 no answer, pull around to the front and watch dumb and dumber stuffing their faces with donuts. Our friends who we were meeting pulled thru and get their mobile order 1 minute later. We pull thru again to be told not open yet. Departed and went up street to Honey Dew! ?
Service: 1
Cheryl Souza
Everyone is so nice and clean they make my coffee right even if I if doordashes pick it up
Crazy that the manager, Sarihia, has not been let go do to her lack of being professional. Donovan services needs to get their act together and hire managers that actually care and know how to be professional so they are a better example for employees, if the manager can treat customers horribly the employees see and do the same.
Didn’t get my drink or donut right
Atmosphere: 1
Food: 4
Service: 5
The manager specifically is rude and has a bad attitude! I’m the customer and my drink was made wrong, they would not re make or give my money back, she told me to throw it in the trash if I didn’t like it! She was talking back to me and told me to pick a different Dunkin to go to in the mornings! LIKE are you serious this is how you’re going to treat your customers…. It’s a shame I don’t recommend going here.
Atmosphere: 1
Food: 3
Service: 1
Didn’t get my drink or donut right
Atmosphere: 1
Food: 4
Service: 5
Don't bother going to this location. Staff is very rude.
For a year now I bring my clean stanley to get filled with iced coffee.
Today I was told that it's not a brand new cup and they will not take my "dirty, germ filled" cup. I said I have been having dunks fill this cup for a year now and the rude woman said "well, not while I'm here"
Atmosphere: 1
Food: 1
Service: 1
They never messed up my order which is pretty rare.
The staff is excellent here. The store is always clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
I went thru the drive up and got a breakfast wrap and a specialty hot coffee to go.Neither was more than 'meh' in my opinion. Maybe because I haven't been in a while, so I expected it to be better? I'm not sure, but I was disappointed and didn't finish either of them.A few days prior, I had stopped by the same Dunkins drive up for 4 glazed donuts for my grandsons' after school treat. The donuts were gone as quickly as the bag was opened so my guess is that they were yummy.
Kid-friendliness: My grandsons were happy with the glazed donuts to go.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
Went in with my boyfriend and ordered 3 items total. Two drinks and a sandwich . My boyfriend had ordered a sandwich and paid for 2 sausage patties to be on it. They didn’t put one of that patty on it. That however isn’t the problem. The problem is when I went in I said “I really hate to be that person..” and the worker with orange and red dreads said “no you’re not”. There’s no reason why he needed to be an a*****e over a sandwich. I wasn’t giving attitude in the first place.
Pants were also sagged enough to see undergarments. November 6th 3pm.
Service: 1
Went in with my boyfriend and ordered 3 items total. Two drinks and a sandwich . My boyfriend had ordered a sandwich and paid for 2 sausage patties to be on it. They didn’t put one of that patty on it. That however isn’t the problem. The problem is when I went in I said “I really hate to be that person..” and the worker with orange and red dreads said “no you’re not”. There’s no reason why he needed to be an a*****e over a sandwich. I wasn’t giving attitude in the first place.Pants were also sagged enough to see undergarments. November 6th 3pm.
Service: 1
Restaurantji Recommends
Went in with my boyfriend and ordered 3 items total. Two drinks and a sandwich . My boyfriend had ordered a sandwich and paid for 2 sausage patties to be on it. They didn’t put one of that patty on it. That however isn’t the problem. The problem is when I went in I said “I really hate to be that person..” and the worker with orange and red dreads said “no you’re not”. There’s no reason why he needed to be an a*****e over a sandwich. I wasn’t giving attitude in the first place.
Pants were also sagged enough to see undergarments. November 6th 3pm.
Service: 1
First I usually don't write these things unless ask to.
I went to this dunkin this morning 3/18/23. I order a plain bagel toasted with veggie cream cheese on the bagel. The bagel wasn't toast it was like just heated up. It was rubbery and no cream cheese on it. I didn't have time to go back so I had to make the best of it.
The reason I gave a three was because the kid at the window was ok and I ask for a plastic bag and the kid gave me one. Besides that I will say if you as a worker ask for a bagel toasted and you received a bagel like I got would you eat it. As a worker put yourself in the customers shoes. I don't believe in the customer is always right but a bagel that looks like what I got wasn't even toasted.
I hope management turns up the toaster.
The picture is after I put the cream cheese in it. The bagel was like eating a rubber glove.
Bridgewater Pleasant St location is supposed to open at 5am per there sign on door. We go through the drive thru at 5:20 no answer, pull around to the front and watch dumb and dumber stuffing their faces with donuts. Our friends who we were meeting pulled thru and get their mobile order 1 minute later. We pull thru again to be told not open yet. Departed and went up street to Honey Dew! ?
Service: 1
Everyone is so nice and clean they make my coffee right even if I if doordashes pick it up
Atmosphere: 5
Food: 5
Service: 5
Depending on which DD it's hit or
Atmosphere: 3
Food: 3
Service: 4
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