The coffee was nasty, I had it remade twice. And still the same. It may be the water they use here. The ladies here are rude, no social skills.
Atmosphere: 1
Food: 1
Service: 1
Iesha Shaw
Normally I like going to this spot before I head to work. It’s close. It’s on my way. It’s just convenient. However after today I think I’m done with this spot. I get it each spot has its pros and cons nobody is straight perfect but at least some places try. Not this one. I decided to order on uber because I was running late and didn’t have enough time. Got what I normally get a hot chocolate, breakfast sandwich, and hashbrowns. Everything else was right and came perfect except the hot chocolate. It wasn’t even close to what I had ordered. It was a plain hot coffee. And honestly I wouldn’t have been mad about that either if it wasn’t for the fact they didn’t even bother to have the courier try to reach out to see if I wanted it substituted or if they could’ve at least added cream or sugar. Instead I just got a black hot coffee. I get machines not working or being out of the product but that right there was true laziness. And it just shows yall don’t care about your customers. Other times you go in and they’re all huddled together just talking and barely doing the work while others and rushing around picking up the slack. You would think a location near the hospital would do better considering they can get a steady flow of business but no. It seems they’re there to do the bare minimum and that’s it and it’s sad. Please do better for yourself your staff and your customers. Maybe then your reviews would go up.
Atmosphere: 1
Food: 1
Service: 1
B
No one speaks to you when you go in and say hi. Not friendly. No good morning, just rude. Ordered a cold foam coffee and did an online order. Coffee didn’t have the proper cold foam cover and the smallest amount of cold foam on top so basically it’s just a black coffee. Need to train these people better .
Atmosphere: 1
Food: 1
Service: 1
kacie
If I could give 0 stars I would. I visited Dunkin' Donuts today around 9:45AM and was very disappointed by the behavior of one employees . She was rude, called me annoying, when I asked for less green tea , and was unprofessional throughout my visit. When I expressed dissatisfaction with my drink, she argued with me and talked over me instead of addressing my concerns. It was clear her attitude made other staff members uncomfortable as well. I was simply trying to order a tea and sandwich, but the experience was unpleasant and did not meet customer service expectations at all. Because of her behavior, I will not be returning . I hope management addresses this, as employees like this do not reflect well on the company. I will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Kai Malone
I try not to go to this spot because it is always a hit or miss when it comes to getting the order right. Staff is rude and makes comments on your order without care if you are there or not. In English and in their language. The public bathroom isn't public and locked without signage or notice that the bathroom is for employees only. Thankful my bladder held up today after 3 kids. Hahaha
Atmosphere: 2
Food: 3
Service: 2
Deborah Kornegay
I asked them to change my coffee to one cream got home. It was the same one they first gave to me w too much cream
Food: 1
Service: 5
Jake B
terrible customer service and gross bathroom
Atmosphere: 1
Food: 1
Service: 1
Jorge Pedroza
Good service
Atmosphere: 5
Food: 5
Service: 5
Ady Andrade
Good job and great experience
Atmosphere: 5
Food: 5
Service: 5
David Anderson
I drive a lot for work so I have to use the bathroom wherever I can find. I went in to this Dunkin and there was no line. I checked the bathroom door and it was locked so I figured the employees need to buzz me in or something. I waited at the counter for well over 5 mins. Neither employee even acknowledged my presence. Finally they come to ask how they can help me and I order a drink and ask to use the bathroom. They let me in. Bathroom is not clean, but not the dirtiest I’ve seen. No toilet paper in the dispenser. I’m in the bathroom for less than 5 mins and someone tries to open the door, a couple of minutes after that one of the employees LETS SOMEONE ELSE into this single person bathroom while i’m still in there!!! I don’t know if was the same person who let me as I did not see them but regardless that’s crazy. The store wasn’t even busy. Completely oblivious staff.
Severely gone down hill coffee always burnt. Lack of diversity now they barely speak English! Mangers is the worst I’ve ever encountered also has a lack of accountability!!! Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
Destiny Dias
Dunkin Shout out!
I just want to shout out the Dunkin Donuts at 634 centre st in brockton ! First off I was greeted with a great smile and excellent customer service skills today! The best way to start the New Year 2025! 🎊😁My order had a quite a few items included two drinks one hot one iced and they were BOTH made to prefection. All my items were accounted for and they even brought my order to my car when I was silly enough to not press the place my order button in the app lol it’s easy to be overwhelmed in fast service but, they checked off all the boxes of perfect service and now will be a returning customer for all my DD needs in the city of champions!
Atmosphere: 5
Food: 5
Service: 5
jamie Maclaughlin
I go here faithfully before work, and daily I see them deep cleaning, and always friendly. Grateful to know my coffee is coming from a caring workplace ?
Atmosphere: 5
Food: 5
Service: 5
Olizenia Brito
Employees are very rude to customers
Service: 1
Envy Jay Cash
Irene is awesome. Definitely awesome customer service skills. #
The coffee was nasty, I had it remade twice. And still the same. It may be the water they use here. The ladies here are rude, no social skills.
Atmosphere: 1
Food: 1
Service: 1
Normally I like going to this spot before I head to work. It’s close. It’s on my way. It’s just convenient. However after today I think I’m done with this spot. I get it each spot has its pros and cons nobody is straight perfect but at least some places try. Not this one. I decided to order on uber because I was running late and didn’t have enough time. Got what I normally get a hot chocolate, breakfast sandwich, and hashbrowns. Everything else was right and came perfect except the hot chocolate. It wasn’t even close to what I had ordered. It was a plain hot coffee. And honestly I wouldn’t have been mad about that either if it wasn’t for the fact they didn’t even bother to have the courier try to reach out to see if I wanted it substituted or if they could’ve at least added cream or sugar. Instead I just got a black hot coffee. I get machines not working or being out of the product but that right there was true laziness. And it just shows yall don’t care about your customers. Other times you go in and they’re all huddled together just talking and barely doing the work while others and rushing around picking up the slack. You would think a location near the hospital would do better considering they can get a steady flow of business but no. It seems they’re there to do the bare minimum and that’s it and it’s sad. Please do better for yourself your staff and your customers. Maybe then your reviews would go up.
Atmosphere: 1
Food: 1
Service: 1
No one speaks to you when you go in and say hi. Not friendly. No good morning, just rude. Ordered a cold foam coffee and did an online order. Coffee didn’t have the proper cold foam cover and the smallest amount of cold foam on top so basically it’s just a black coffee. Need to train these people better .
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 stars I would. I visited Dunkin' Donuts today around 9:45AM and was very disappointed by the behavior of one employees . She was rude, called me annoying, when I asked for less green tea , and was unprofessional throughout my visit. When I expressed dissatisfaction with my drink, she argued with me and talked over me instead of addressing my concerns. It was clear her attitude made other staff members uncomfortable as well. I was simply trying to order a tea and sandwich, but the experience was unpleasant and did not meet customer service expectations at all. Because of her behavior, I will not be returning . I hope management addresses this, as employees like this do not reflect well on the company. I will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
I try not to go to this spot because it is always a hit or miss when it comes to getting the order right. Staff is rude and makes comments on your order without care if you are there or not. In English and in their language. The public bathroom isn't public and locked without signage or notice that the bathroom is for employees only. Thankful my bladder held up today after 3 kids. Hahaha
Atmosphere: 2
Food: 3
Service: 2
I asked them to change my coffee to one cream got home. It was the same one they first gave to me w too much cream
Food: 1
Service: 5
terrible customer service and gross bathroom
Atmosphere: 1
Food: 1
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Good job and great experience
Atmosphere: 5
Food: 5
Service: 5
I drive a lot for work so I have to use the bathroom wherever I can find. I went in to this Dunkin and there was no line. I checked the bathroom door and it was locked so I figured the employees need to buzz me in or something. I waited at the counter for well over 5 mins. Neither employee even acknowledged my presence. Finally they come to ask how they can help me and I order a drink and ask to use the bathroom. They let me in. Bathroom is not clean, but not the dirtiest I’ve seen. No toilet paper in the dispenser. I’m in the bathroom for less than 5 mins and someone tries to open the door, a couple of minutes after that one of the employees LETS SOMEONE ELSE into this single person bathroom while i’m still in there!!! I don’t know if was the same person who let me as I did not see them but regardless that’s crazy. The store wasn’t even busy. Completely oblivious staff.
Service: 1
Restaurantji Recommends
Severely gone down hill coffee always burnt. Lack of diversity now they barely speak English! Mangers is the worst I’ve ever encountered also has a lack of accountability!!! Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
Dunkin Shout out!
I just want to shout out the Dunkin Donuts at 634 centre st in brockton ! First off I was greeted with a great smile and excellent customer service skills today! The best way to start the New Year 2025! 🎊😁My order had a quite a few items included two drinks one hot one iced and they were BOTH made to prefection. All my items were accounted for and they even brought my order to my car when I was silly enough to not press the place my order button in the app lol it’s easy to be overwhelmed in fast service but, they checked off all the boxes of perfect service and now will be a returning customer for all my DD needs in the city of champions!
Atmosphere: 5
Food: 5
Service: 5
I go here faithfully before work, and daily I see them deep cleaning, and always friendly. Grateful to know my coffee is coming from a caring workplace ?
Atmosphere: 5
Food: 5
Service: 5
Employees are very rude to customers
Service: 1
Irene is awesome. Definitely awesome customer service skills. #
Atmosphere: 5
Food: 5
Service: 5
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