Pyramid Bar Restaurant & Function Hall

This past weekend my family hosted an event at Pyramid restaurant in Brockton.
The restaurant owners Lily and John did not meet the expectations as per our contractual agreement.
The establishment was supposed to follow a strict itinerary which did not happen. The band that we hired to perform was supposed to be served at 6pm before our guest arrived at 7pm. Instead they decided to serve the band first around 730-8pm after our guests started arriving.
Our guest along with the guest of honor were supposed to be served dinner between 8-9pm, they did not serve dinner until 11pm. Totally unacceptable!
Our contract with the establishment stated they would provide a list of services which included a full menu that served 150 people, servers to serve the food, a fully stocked bar with competent bartenders that were licensed. Security staff that would keep our event safe and a clean up crew that would clean up after the event ended.
None of this occurred.
The food was served 4 hours late and was cold, they did not provide servers to serve the food which led to some of my guests having to serve.
A security team that was allowing several of their friends to come in and join our private event. Food that was cooked for our event that was never served to our guests. An under stocked bar with prices that were ridiculously expensive.
And a non-functional bathroom which did not have properly locked stalls and smelled of sewage. I could continue to go on and on.
There is such a long list of errors this establishment did wrong but the one thing I really want consumers to know is how incredibly unprofessional and rude the owners Lilly & John . After food service was completed, Lilly changed out of her work clothes and decided to join our private function.
How are you hired to provide a service that you did not provide and then impose on the private event….Baffling. At the end of the night we were wrapping up my mothers cake , we asked Lily simply if she had any tape her response in a nasty tone was “ I don’t know, this is not an office” needless to say my sisters and I were less than happy and extremely appalled by her response . She is the worst. Please do not patron this business as it is a complete rip off and a scam! And the food honestly was not that tasty!

Atmosphere: 1

Food: 1

Service: 1

I am compelled to warn others about my dismal experience at Pyramid Restaurant, driven by the unprofessionalism of the owners. My friends and I engaged with this establishment, only to encounter a severe lack of professionalism and courtesy, particularly from the owner and his wife, who are at the heart of the issues.

Not only were they rude, but they also engaged in deceptive practices, scamming my friends out of money rightfully owed for services provided. Despite clear agreements, they failed to make payments, showing a blatant disregard for ethical business practices.

This behavior is not only disheartening but also alarming, especially coming from the top leadership of the restaurant. I urge potential patrons and service providers to think twice before dealing with Pyramid Restaurant. The lack of integrity displayed by the management here is a red flag that cannot be ignored.

Atmosphere: 1

Food: 1

Service: 1

This place's prices are equivalent to going into a major city like Boston for a night out. Doesn't seem fair, considering this is viewed to be a local, low-key spot. Paid $20 for a drink and $30 to get in. Also, be aware the bar adds on a "service/gratuity charge" on top of what they expect you to tip. Although the place is spacious, and bar service is quick, it doesn't get me excited to EVER be back.

Service: 3

~ Friendly & Respectful

This place's prices are equivalent to going into a major city like Boston for a night out. Doesn't seem fair, considering this is viewed to be a local, low-key spot. Paid $20 for a drink and $30 to get in. Also, be aware the bar adds on a "service/gratuity charge" on top of what they expect you to tip. Although the place is spacious, and bar service is quick, it doesn't get me excited to EVER be back.

Service: 3

My granddaughters mother had a reservation for her graduation dinner at 7pm. The owner gave her section away to another party. He told us to wait in our car until we were called. We waited in our cars for 1 hour and a half. Then was told to wait until 10 pm. What kind of establishment is this. If I could give 0 stars, I would. How could you do that to young college graduate. So disappointing.

How unprofessional is this place??? A booked reservation pushes 3 hrs and having people wait for a graduation celebration booked way in advance. If anybody invites me to this place I'm not coming. We ended up leaving. Service is everything and they had none of it.

How unprofessional is this place??? A booked reservation pushes 3 hrs and having people wait for a graduation celebration booked way in advance. If anybody invites me to this place I'm not coming. We ended up leaving. Service is everything and they had none of it.

Super fun night club atmosphere with excellent Haitian Food!! The DJ rocked and you can enjoy a light crowd anytime before 11pm.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Tasso Cabrit

The best black rice steak and asparagus I have ever had! They can cook and it's good, my company will be doing our Brockton location lunches and dinners from here! They have some of the best food on the south shore. I come 45 mins away for this!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rice and Beans

I'm glad I looked up this place online and saw the pic..this is the old melody bar where lots of crack was sold...I cant erase what it used to be and the area is the same...Do yourself a favor and keep driving..

Atmosphere: 1

Food was amazing. The owner was incredibly nice. And they have conch!

Atmosphere: 5

Food: 5

Service: 5

Gave my rating because they need to learn the business. When a customer orders a mixed drink, you don't charge individually for each liquor as if they bought individual shots. $28 dollars for Barbancourt, Ciroc and pineapple juice ? no bueno!

Atmosphere: 5

Food: 5

Service: 5

Awesome

Gave my rating because they need to learn the business. When a customer orders a mixed drink, you don't charge individually for each liquor as if they bought individual shots. $28 dollars for Barbancourt, Ciroc and pineapple juice ? no bueno!