If you go in there now, there's just these screens you order at now. And good luck if you actually need anything as the employees hardly pay any attention to the counter anymore. Same food though . . It's alright I guess.
Atmosphere: 3
Food: 3
Service: 2
chris Winston
Nothing more than okay
catarina barros
Just left this location & honestly NEVER again !! If its one thing i hate is someone constantly asking anything else, without giving me the time to fully speak. Additionally pulling up to the window for them to be giggling and taking their time but rushed me for my order. No type of customer service what so ever ! No napkins in the bag , no asking if you would like any sauce. Just hands you your order and quickly closes the window so you may leave. As if your a burden and they hate their jobs. If you want good service then go to montello st vs belmont st. Best part of it all i ordered a number 6 but was given a number 4.
P.s the worse part of it all is CORPORATE dont care for these reviews or correcting the employees to sufficiently get their “ 3 minute “ timing but also satisfying the customers. SHAME ON MANAGEMENT!!!
Atmosphere: 1
Food: 1
Service: 1
Sarah
They're awful about refilling the soda machine. Drinks always taste like water.
Atmosphere: 1
Food: 1
Service: 1
Tyler Gisbert
i placed a fairly sizable order for a group of friends. upon arrival, one of the cashiers began bickering with a coworker about how they had arranged the drinks - which were practically on the verge of spilling out of the container. they did this for the entirety of the time i was inside the restaurant. once i arrived home, they had completely forgotten the quesadilla i had ordered - unfortunately for me, this was the one item i had placed for myself. i don’t like to complain about customer service, especially when it comes to fast food, but i wouldn’t trust anyone behind that counter with doing their job properly. look elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Alyssa Lary
Fast and friendly. Food well prepared and tasted great! Best TB we’ve been to!
Food: 5
Service: 5
John P. Smith, Jr.
Review for Taco Bell Drive-Thru at 675 Belmont St, Brockton, MA 02301
I went through the drive-thru around 2:30 p.m. and unfortunately had the worst customer service I’ve ever experienced at a fast food restaurant. The employee at the speaker and window (she said her name was “Lo”) rushed me through my order and made the process confusing.
I wanted to order a value box but simply substitute the beef item for chicken since I don’t eat beef. Her immediate response was “no,” delivered so quickly that I felt pressured and unable to clarify. I settled on just ordering a chalupa by itself, even though it cost me more, because I felt rushed and dismissed.
While I was placing my order, she added a bottled water even though I clearly asked for a cup of water—twice. I had to correct her and ask her to modify the order on the screen. Only after she typed it in correctly and I confirmed it did the order finally match what I said. This showed she wasn’t listening, only rushing.
When I reached the window, I mentioned that the interaction felt unnecessary and unpleasant. Her explanation was that she had to get every order through in under three minutes. In her own words, being fast was more important than being nice to customers.
To make things worse, when I opened my food, the chalupa was thrown together carelessly. The shell was falling apart, and the cheese, lettuce, meat, and tomatoes slid right out into the wrapper. There was no attention to detail in how it was prepared, which matched the rushed service at the window.
That summed up the entire experience—speed over accuracy, speed over service, and speed over quality. For that reason, I do not recommend this Taco Bell location.
Atmosphere: 1
Food: 2
Service: 1
Don Perry III
Great new store. Super clean. Service was fast and friendly.
Atmosphere: 5
Food: 4
Service: 5
Mike DiP
What is the point of online ordering if people who walk in while I am waiting for my food get their food before I do. Manager said they are working on it. This place sucks. I’ll drive to five guys instead.
Atmosphere: 3
Food: 3
Service: 1
todd krains
loyal to taco bell and have been here many times but i have to admit this place has the worst service ever. i have never gotten the correct order from this location. they never give the correct sides and sauces. responder at the microphone isn’t attentive at all. disappointed.
I ordered a few times from there and had no issue. I have to give them another visit soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cantina Chicken Bowl
Bonno Dimagio
Fast food Tacos that taste right? Yes, it is possible. I liEk ethe TB.
Food: 4
Mark Goncalves
Nothing beats some tacos 🌮. For some reason I feel like Taco Bell is better than other fast food restaurants. The menus are always changing with enough variety and options for the most demanding customers. Being open late ⏰ is great also but I don’t recommend doing it every night. But on the occasional craving it’s great to know they are usually open.
Atmosphere: 4
Food: 5
Service: 4
Kurt Sooknanan
First time at taco bell, was very busy would recommend ordering online for a pickup order like I did. Employes were very nice and got my food very quickly. The food was good and the calories weren't bad especially for the price, would definetly recommend to someone else. Very affordable for decent food on a quick bite would come again.
If you go in there now, there's just these screens you order at now. And good luck if you actually need anything as the employees hardly pay any attention to the counter anymore. Same food though . . It's alright I guess.
Atmosphere: 3
Food: 3
Service: 2
Nothing more than okay
Just left this location & honestly NEVER again !! If its one thing i hate is someone constantly asking anything else, without giving me the time to fully speak. Additionally pulling up to the window for them to be giggling and taking their time but rushed me for my order. No type of customer service what so ever ! No napkins in the bag , no asking if you would like any sauce. Just hands you your order and quickly closes the window so you may leave. As if your a burden and they hate their jobs. If you want good service then go to montello st vs belmont st. Best part of it all i ordered a number 6 but was given a number 4.
P.s the worse part of it all is CORPORATE dont care for these reviews or correcting the employees to sufficiently get their “ 3 minute “ timing but also satisfying the customers. SHAME ON MANAGEMENT!!!
Atmosphere: 1
Food: 1
Service: 1
They're awful about refilling the soda machine. Drinks always taste like water.
Atmosphere: 1
Food: 1
Service: 1
i placed a fairly sizable order for a group of friends. upon arrival, one of the cashiers began bickering with a coworker about how they had arranged the drinks - which were practically on the verge of spilling out of the container. they did this for the entirety of the time i was inside the restaurant. once i arrived home, they had completely forgotten the quesadilla i had ordered - unfortunately for me, this was the one item i had placed for myself. i don’t like to complain about customer service, especially when it comes to fast food, but i wouldn’t trust anyone behind that counter with doing their job properly. look elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Fast and friendly. Food well prepared and tasted great! Best TB we’ve been to!
Food: 5
Service: 5
Review for Taco Bell Drive-Thru at 675 Belmont St, Brockton, MA 02301
I went through the drive-thru around 2:30 p.m. and unfortunately had the worst customer service I’ve ever experienced at a fast food restaurant. The employee at the speaker and window (she said her name was “Lo”) rushed me through my order and made the process confusing.
I wanted to order a value box but simply substitute the beef item for chicken since I don’t eat beef. Her immediate response was “no,” delivered so quickly that I felt pressured and unable to clarify. I settled on just ordering a chalupa by itself, even though it cost me more, because I felt rushed and dismissed.
While I was placing my order, she added a bottled water even though I clearly asked for a cup of water—twice. I had to correct her and ask her to modify the order on the screen. Only after she typed it in correctly and I confirmed it did the order finally match what I said. This showed she wasn’t listening, only rushing.
When I reached the window, I mentioned that the interaction felt unnecessary and unpleasant. Her explanation was that she had to get every order through in under three minutes. In her own words, being fast was more important than being nice to customers.
To make things worse, when I opened my food, the chalupa was thrown together carelessly. The shell was falling apart, and the cheese, lettuce, meat, and tomatoes slid right out into the wrapper. There was no attention to detail in how it was prepared, which matched the rushed service at the window.
That summed up the entire experience—speed over accuracy, speed over service, and speed over quality. For that reason, I do not recommend this Taco Bell location.
Atmosphere: 1
Food: 2
Service: 1
Great new store. Super clean. Service was fast and friendly.
Atmosphere: 5
Food: 4
Service: 5
What is the point of online ordering if people who walk in while I am waiting for my food get their food before I do. Manager said they are working on it. This place sucks. I’ll drive to five guys instead.
Atmosphere: 3
Food: 3
Service: 1
loyal to taco bell and have been here many times but i have to admit this place has the worst service ever. i have never gotten the correct order from this location. they never give the correct sides and sauces. responder at the microphone isn’t attentive at all. disappointed.
Restaurantji Recommends
Perfect services
Atmosphere: 3
Food: 4
Service: 5
I ordered a few times from there and had no issue. I have to give them another visit soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cantina Chicken Bowl
Fast food Tacos that taste right? Yes, it is possible. I liEk ethe TB.
Food: 4
Nothing beats some tacos 🌮. For some reason I feel like Taco Bell is better than other fast food restaurants. The menus are always changing with enough variety and options for the most demanding customers. Being open late ⏰ is great also but I don’t recommend doing it every night. But on the occasional craving it’s great to know they are usually open.
Atmosphere: 4
Food: 5
Service: 4
First time at taco bell, was very busy would recommend ordering online for a pickup order like I did. Employes were very nice and got my food very quickly. The food was good and the calories weren't bad especially for the price, would definetly recommend to someone else. Very affordable for decent food on a quick bite would come again.
Atmosphere: 5
Food: 5
Service: 5
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