My visit to this Dunkin has been one of the worst ones I have ever had. The coffee I ordered was terrible. Additionally, had ordered 6 different items in my order and the shop basically did not provide 2 of the order items.
Given there is another Dunkin half a mile down the road, I would recommend choosing the other one.
Atmosphere: 2
Food: 1
Service: 1
Elena G
I’ve had missing items a few times here. Today the donut was missing when I went to pick up and the latte I ordered was made with the wrong syrup. She insisted it wasn’t, but it was coconut when I ordered caramel. Photo of their donut attached. Was supposed to be strawberry frosted, but where’s the strawberry?
Food: 2
Service: 2
Phina Silevitch
Love this dunkin workers are so nice
Kid-friendliness: Being a teen it’s always amazing when workers are nice and don’t act like I’m wasting there time
Atmosphere: 5
Food: 5
Service: 5
Vanessa S
This location has gotten so bad within the past few months it’s not even funny. They are NEVER open on time and I get out of work at 6am, they are supposed to be open by 5am. & when they are open by 6am and still can’t make sandwiches is just PURE laziness of the workers who open. If the morning shift ain’t for you don’t apply for it. This is a everyday thing. I’ve come to learn to stop at a different location hopefully owned by different owners.
Atmosphere: 1
Food: 1
Service: 1
Joel Oliveira
The speakers in this place are cranked to 11 and could easily service as a psychological torture service. So. Loud.
Atmosphere: 1
Food: 2
Service: 2
Nomtha N
Horrible service! People don't pay attention there even the manager is in his own world. I had to wait a good two minutes until I was serviced. The girl who makes the coffee there is terrible. She serviced people who came before me and when the cashier asked her about my coffee, she gave her an attitude. I asked for three caremel swl but It's clear that she didn't put three because my iced coffee was not sweet. The only great person is the cashier and of course she looks like me so I'm not surprised.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Peguero
Ive gone here several times! The more i go the worst it's gotten. Waited 30 mins for an avocado toast on top of the 10 mins it took me to get there as it was an online order. Then i get an untoasted bread with avocado smeared everywhere. Everytime i order an ice Tea it taste like it has been mixed with coffee, almost just taste like dirty water. The staff is very rude and they are just back there talkimg ans laughing and not paying attention. Ive been there 4 times because its close to my work but i will definitely not go again. Fire the staff!!. They dont want to be there!
Atmosphere: 1
Food: 1
Service: 1
JVonna Harris
This location needs people that speak English I went in for a simple coffee and was served a latte. I was wondering how can a small coffee be 5.00 I asked the lady goes yea knowing she didn’t understand what I was even talking about. I will never go here again it’s always something so sad good service these days so hard to come by.
Service: 1
Doron Bracha
It's just like any other DD, but the service is mediocre and misleading. The price of the stuffed mini bagels is higher, unless you buy a coffee, and only if it's medium or large.I ended up buying a small coffee, paying more because I was mislead, menus are not clear and honest ?
Atmosphere: 3
Food: 3
Service: 1
P. TJ McGill
Understaffed but great effort by the available staff
Once upon a time, this was the best and friendliest Dunkin' ever, easily 5 stars, and I was so happy to have it near where I live. The people were amazing, the vibe was neighborly, and the coffee was always right. That was in 2023, but sometime around the holidays, corporate decided a change was needed and completely turned over staff (notably putting up new signs discouraging chatting or idling under threat of termination). Now, I've just about had it with this location to the point of giving up coffee.The folks behind the counter are more often rude than not. Simple orders are rarely right, and sometimes they never get made at all. Twice I've received an entirely different drink than what I ordered, and now three times I've arrived for mobile pick-up to find that it was either taken by someone else or never made. This third time, it wasn't particularly busy, but I waited for 20 minutes in-store while staff avoided eye contact. 30 minutes after I'd made my mobile order, I walked out empty-handed. I'm not one to hassle service workers, but I just asked several times if any employee could help me and check on my order (a single medium coffee), and to a one, they all ignored me or flung a hand in my direction. As much as I blame corporate for the change in culture, this interaction was just so unnecessarily demeaning. This was my neighborhood spot once, and I'm never coming back here again.
Atmosphere: 1
Food: 1
Service: 1
Yulian Andrea Perez Villamizar
While I have always appreciated the convenience of this particular establishment, the recent experiences have left me quite disappointed.First and foremost, the service speed at this Dunkin' Donuts is remarkably slow. On multiple occasions, I have found myself waiting an unreasonably long time to receive my order. It is evident that the store is often understaffed, with only two individuals seemingly managing the entire operation. or the opposite too many and not all of them suitable for the job.There have been instances where my order was misunderstood or not properly communicated to the preparation staff, resulting in incorrect items being served. This lack of coordination is frustrating and reflects poorly on the overall customer experience. This is not only inconvenient but also suggests a lack of foresight and preparation.As a customer, I believe it is reasonable to expect a certain level of efficiency and professionalism from a well-established brand like Dunkin' Donuts as many other locations. The persistent issues I have encountered at this location are not reflective of the quality of service I have come to associate with your brand.I understand that challenges may arise, but it is crucial for a business to address and rectify such issues promptly to maintain customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
Emmanuel Rojas
I had an amazing experience eating at this Dunkin Donut today. My Breakfast experience was ruined due to a nasty karen. The staff maintained a professionalism trying to please that karen , but that karen was being just a b. I witnessed the staff being really nice and kind to her. She was being so rude and unjust. Some people told her to leave because she was being super rude. . God bless this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Donuts
L Q
A regular
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Daniel S.
This popular food that New Englanders have come to love, now reaches South, West and East as others discover this once regional treat. Service is great and getting greater as others are trained to serve. Whether one chooses take out or dine in, the staff and atmosphere are welcoming.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Coolatta, Egg and Cheese, Bagels, Donuts
My visit to this Dunkin has been one of the worst ones I have ever had. The coffee I ordered was terrible. Additionally, had ordered 6 different items in my order and the shop basically did not provide 2 of the order items.
Given there is another Dunkin half a mile down the road, I would recommend choosing the other one.
Atmosphere: 2
Food: 1
Service: 1
I’ve had missing items a few times here. Today the donut was missing when I went to pick up and the latte I ordered was made with the wrong syrup. She insisted it wasn’t, but it was coconut when I ordered caramel. Photo of their donut attached. Was supposed to be strawberry frosted, but where’s the strawberry?
Food: 2
Service: 2
Love this dunkin workers are so nice
Kid-friendliness: Being a teen it’s always amazing when workers are nice and don’t act like I’m wasting there time
Atmosphere: 5
Food: 5
Service: 5
This location has gotten so bad within the past few months it’s not even funny. They are NEVER open on time and I get out of work at 6am, they are supposed to be open by 5am. & when they are open by 6am and still can’t make sandwiches is just PURE laziness of the workers who open. If the morning shift ain’t for you don’t apply for it. This is a everyday thing. I’ve come to learn to stop at a different location hopefully owned by different owners.
Atmosphere: 1
Food: 1
Service: 1
The speakers in this place are cranked to 11 and could easily service as a psychological torture service. So. Loud.
Atmosphere: 1
Food: 2
Service: 2
Horrible service! People don't pay attention there even the manager is in his own world. I had to wait a good two minutes until I was serviced. The girl who makes the coffee there is terrible. She serviced people who came before me and when the cashier asked her about my coffee, she gave her an attitude. I asked for three caremel swl but It's clear that she didn't put three because my iced coffee was not sweet. The only great person is the cashier and of course she looks like me so I'm not surprised.
Atmosphere: 1
Food: 1
Service: 1
Ive gone here several times! The more i go the worst it's gotten. Waited 30 mins for an avocado toast on top of the 10 mins it took me to get there as it was an online order. Then i get an untoasted bread with avocado smeared everywhere. Everytime i order an ice Tea it taste like it has been mixed with coffee, almost just taste like dirty water. The staff is very rude and they are just back there talkimg ans laughing and not paying attention. Ive been there 4 times because its close to my work but i will definitely not go again. Fire the staff!!. They dont want to be there!
Atmosphere: 1
Food: 1
Service: 1
This location needs people that speak English I went in for a simple coffee and was served a latte. I was wondering how can a small coffee be 5.00 I asked the lady goes yea knowing she didn’t understand what I was even talking about. I will never go here again it’s always something so sad good service these days so hard to come by.
Service: 1
It's just like any other DD, but the service is mediocre and misleading. The price of the stuffed mini bagels is higher, unless you buy a coffee, and only if it's medium or large.I ended up buying a small coffee, paying more because I was mislead, menus are not clear and honest ?
Atmosphere: 3
Food: 3
Service: 1
Understaffed but great effort by the available staff
Wheelchair accessibility: Sidewalk entrance
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Donuts
Restaurantji Recommends
Once upon a time, this was the best and friendliest Dunkin' ever, easily 5 stars, and I was so happy to have it near where I live. The people were amazing, the vibe was neighborly, and the coffee was always right. That was in 2023, but sometime around the holidays, corporate decided a change was needed and completely turned over staff (notably putting up new signs discouraging chatting or idling under threat of termination). Now, I've just about had it with this location to the point of giving up coffee.The folks behind the counter are more often rude than not. Simple orders are rarely right, and sometimes they never get made at all. Twice I've received an entirely different drink than what I ordered, and now three times I've arrived for mobile pick-up to find that it was either taken by someone else or never made. This third time, it wasn't particularly busy, but I waited for 20 minutes in-store while staff avoided eye contact. 30 minutes after I'd made my mobile order, I walked out empty-handed. I'm not one to hassle service workers, but I just asked several times if any employee could help me and check on my order (a single medium coffee), and to a one, they all ignored me or flung a hand in my direction. As much as I blame corporate for the change in culture, this interaction was just so unnecessarily demeaning. This was my neighborhood spot once, and I'm never coming back here again.
Atmosphere: 1
Food: 1
Service: 1
While I have always appreciated the convenience of this particular establishment, the recent experiences have left me quite disappointed.First and foremost, the service speed at this Dunkin' Donuts is remarkably slow. On multiple occasions, I have found myself waiting an unreasonably long time to receive my order. It is evident that the store is often understaffed, with only two individuals seemingly managing the entire operation. or the opposite too many and not all of them suitable for the job.There have been instances where my order was misunderstood or not properly communicated to the preparation staff, resulting in incorrect items being served. This lack of coordination is frustrating and reflects poorly on the overall customer experience. This is not only inconvenient but also suggests a lack of foresight and preparation.As a customer, I believe it is reasonable to expect a certain level of efficiency and professionalism from a well-established brand like Dunkin' Donuts as many other locations. The persistent issues I have encountered at this location are not reflective of the quality of service I have come to associate with your brand.I understand that challenges may arise, but it is crucial for a business to address and rectify such issues promptly to maintain customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
I had an amazing experience eating at this Dunkin Donut today. My Breakfast experience was ruined due to a nasty karen. The staff maintained a professionalism trying to please that karen , but that karen was being just a b. I witnessed the staff being really nice and kind to her. She was being so rude and unjust. Some people told her to leave because she was being super rude. . God bless this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Donuts
A regular
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
This popular food that New Englanders have come to love, now reaches South, West and East as others discover this once regional treat. Service is great and getting greater as others are trained to serve. Whether one chooses take out or dine in, the staff and atmosphere are welcoming.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Coolatta, Egg and Cheese, Bagels, Donuts
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