Party Favors - a family tradition

I have been a loyal customer of party favors for nearly 2 decades and I always have phenomenal customer experience! However, this past experience with Sarah was unmatched. She is a breath of fresh air. Not only is the business lucky to have her, but I feel lucky to have met her. Old school, kind and careful attention to details surrounding your celebration. A++++++++

Love this place! The staff are great.

We ordered cakes and cupcakes for our boys’ circus-themed birthday party from Party Favors, and we couldn’t be happier with the experience! Danny was fantastic to work with—friendly, attentive to detail, and really took the time to understand what we wanted.

The cakes came out beautifully and tasted even better. So many of our guests commented on how delicious they were! Party Favors truly helped make our celebration extra special, and we’ll definitely be back for future events.

Such a great place to get cupcakes, customized cakes, or last-minute cakes for a birthday/graduation! The service is very friendly and helpful! The cakes and cupcakes are delicious and fresh!

We purchased cupcakes for a graduation party. The customer service was really great. Very helpful and patient. They were ready as promised. Best of all the cupcakes were delicious!! So well decorated. You won’t be disappointed! Highly recommend!

We got our cake of our elopement from here, and the whole experience was amazing! Their cakes are truly amazing, and the staff is soooo nice! We truly loved everyone we interacted with, and they made everything stress free and fun for us! Will definitely be our new go to spot for special occasions!

My b-day cake was beautiful and delicious!! Really easy to coordinate a personalized cake and lots of flavors!! Really happy with the outcome

Lupinranger VS

Food: 5

I brought in a Hello Kitty foil ballon to be inflated for my daughter’s birthday. I was told that the charge was for $14.95. This is a good example of price gouging.

Service: 1

I just logged in to write this review and realized for the first time that the tagline for Party Favors is A Family Tradition. This is 100% true! We have ordered cakes for special occasions since I was a kid and they are just the BEST. I can’t even name all the occasions.

Their cakes are beautifully decorated: creative, festive and elegant. They are moist and delicious cakes with perfect buttercream for frosting fanatics, and they taste amazing.

The prices are incredibly reasonable, the staff are knowledgeable and helpful and the whole experience is always a pleasure. For the best special occasion cakes, it’s a total no-brainer.

I almost never put reviews online (maybe 2 or 3 ever), but I have to give a plug to Party Favors. They are just the best.

Food: 5

Service: 5

Recommended dishes: Red Velvet Cake Chocolate Cake Vanilla Cake, Wedding Cake, Birthday Cake, Custom Cake

I have been purchasing desserts & party supplies from Party Favors. Most recently I have worked with Danny, who is super patient, kind and absolutely wonderful to work with!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Velvet Cake Chocolate Cake Vanilla Cake, Marble Cake, Cakes Cup-Cakes, Fruit Tart, Wedding Cake, Birthday Cake, Cupcakes Cakes, Mini Cupcakes, Pastries, Custom Cake, Single Layer Cakes

We always get our kids birthday cupcakes here and the Party Favors team has done amazing variations over the years. A Solar system. The very hungry caterpillar and their wonderful animal designs. This is an amazing family run business and we are lucky to have them in Brookline!

Atmosphere: 5

Food: 5

Service: 5

Has always been great if you're in a pinch, throwing a last minute party or for bringing dessert to someone else's. Their cakes are always a crowd pleaser especially the Red Velvet (pro tip: their mini cupcakes are a great way to try the cake flavors beforehand!)

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cakes Cup-Cakes, Birthday Cake

As a first time customer to this facility they are horrible with communication. Each business has their policy and way of doing things but it’d be nice for the employees to be aware of policy and breakdown the order receipt and the way things are approached with an order. Owner was very arrogant and walked away after I asked what would they be able to offer me in the time frame given. Customer service was horrible will never ever look their way nor refer anyone for business.

Service: 1

I want to share my experience with anyone planning to order a customized cake from this store, so you know what to expect.

I ordered a customized cake last week, paying $132.95 (including a $10 tip). When I received the cake, it wasn’t what I expected. I called the store, and they confirmed it was exactly what I ordered. While the cake had the elements I requested – the sunset, the girl, and the cat – the quality of the elements were totally off (Or not even close to it). They had even confirmed via email that I wanted the same color as the reference photo, but the color was clearly different. The store claimed the difference was just in the "style".

Before calling the store, my friend who picked up the cake was surprised and asked for the reference photo, and even my brother thought it looked off. That’s when I decided to call.

After speaking with the manager and the person who made the cake, they confirmed that the cake looks like what I ordered. So, I couldn't do anything about it. I told the manager I’d still leave a 5-star review but would mention this in my online review so future customers could set their expectations. When I was looking for cake stores, I relied on Google reviews, which looked great, but this type of review would have helped me know what to expect.

My girlfriend’s birthday is tomorrow, but I decided not to surprise her because I knew she wouldn’t be happy with the cake – and she wasn’t. We talked about it, and I realized I couldn’t lie to myself about how disappointed I was, so I’m giving the store a 2-star review.

I’m disappointed with the cake. The point of this post is to help others know what to expect. I’m not saying the style is bad, but it might not meet everyone’s expectations. Please use this as a resource.

Service: 4