Very poor service, unfriendly staff. Pkace looks great and inviting, but needs better staffing at bar that is more welcoming.
Atmosphere: 1
Food: 3
Service: 1
Rebecca Steinberg
I honestly wasn't expecting the experience I had here. The menu was thoughtful and the food was delicious. Great service and in the top favorite for the clam chowder. ( Being from Maine, I'm a tough critic) . 😀 Well done.
Atmosphere: 5
Food: 5
Service: 5
FESTINI
Great venue for private events. FESTINI created this balloon garland for an event at Punch Bowl! Highly recommend.
Graham Turk
I normally never leave bad reviews but this is a Hilton so I’m not concerned about hurting a small business. This was one of the worst dining experiences in my life. They got all five drink orders wrong, including serving a beer for a cider order. No apologies for messing that up. The service was so bad it felt like we were being punked. It took 30 minutes to take our food order despite the place being completely empty. I ordered a burger and received not a burger. Avoid this restaurant.
Natasha Moodie
I ate a punch bowl twice during my stay at the hotel. Their burger is absolutely delicious. Truly one of the best burgers I've ever had. They had a gluten free bun that was also amazing. Their seasoned fries were so good, I was able to eat it without condiments. I also found the staff very helpful with great service!
Michael Mulligan
Punch Bowl is one of the worst restaurants I've ever been to. My wife, our two children, and myself ate here on June 4th for dinner and June 5th for breakfast. For dinner, each plate was brought out individually with my wife being first, mine being second, then around 10-15 minutes later my kid's meals were brought out. What restaurant brings out the dishes separately and the kids dishes last (10-15min later nonetheless). On top of the terrible service, the kids chicken tenders were burnt and dry like rubber to the point that we couldn't even give them to our child. Furthermore, the steak was dry and the mac and cheese had no flavor.
The manager ended up taking the chicken tenders off of the bill but at that point my child only had french fries for dinner...
Breakfast was even worse. The continental buffet was $18 per person and the toaster wouldn't toast the bagels no matter how many times you put them through. The fruit was basically gone when we got there and the bacon was undercooked.
If you have the option, eat somewhere else!
Chris Haddock
It's probably one of the best restaurants in a chain hotel i have been to in Boston Area. Craft coctails are great. Food was amazing. Raw bar selections are so fresh and unexpected. Entrees are very well crafted and so delicious. We go here all the time when we are in the area. A must try
Franscesca
It was a really cute splace. Ambiance was relaxing after a long day. Food was good and drinks top notch! Service was really slow though for it being a slow night. Overall it was good.
Kira
Great spot to host a work dinner- quiet and attentive staff. They have a wonderful private room!
Jean
The Punch Bowl has a quiet ambiance with lovely staff. It was a nice place to have dinner with friends.
Restaurant on the first floor of the Hilton Gardens. A somewhat random location. Service was slow and inattentive. Drinks were fair at best. My drink was horrible - very artificial tasting. Limited menu. We ended up getting pizza and sandwiches which were good enough. We will not be going back.
Mary Jane
The service and ambience were nice. The food was not outstanding. The entrees did not seem fresh.
krishna Mohan
The place is a hidden gem in that neighborhood , you don’t have many restaurants in that part of Brookline . Place has decent beer and wine menu , and cocktails . Found quite some vegetarian options in the menu , which was a surprise too .. I would highly recommend the local Mezze platter and the roasted Squash .
Kathryn
Attractive design. But the food was very uneven. Mezze starter had a hunch of salt poured on top of very salty things, so salt was overwhelming. Roasted chicken was really good! Desserts - creme brullee was solid, but sundae was just a bowl of whipped cream with tiny drizzle of chocolate sauce and dollop of ice cream (seems like a hard dessert to not be able to do). Service was rough - waitress was inexperienced I assume, not rude. Tried ordering a three different beers from the menu, and after each one she would say "we don't have that one" like we should have known. We had to flag her down to order, though place was pretty empty. Seems like with a few easy changes this could be much better.
Rebecca
I was a bit disappointed, had been previously and had a great time, but this time the food was meh, service slow and immaculate, ambiance too bright and loud..
Very poor service, unfriendly staff. Pkace looks great and inviting, but needs better staffing at bar that is more welcoming.
Atmosphere: 1
Food: 3
Service: 1
I honestly wasn't expecting the experience I had here. The menu was thoughtful and the food was delicious. Great service and in the top favorite for the clam chowder. ( Being from Maine, I'm a tough critic)
. 😀 Well done.
Atmosphere: 5
Food: 5
Service: 5
Great venue for private events. FESTINI created this balloon garland for an event at Punch Bowl! Highly recommend.
I normally never leave bad reviews but this is a Hilton so I’m not concerned about hurting a small business. This was one of the worst dining experiences in my life. They got all five drink orders wrong, including serving a beer for a cider order. No apologies for messing that up. The service was so bad it felt like we were being punked. It took 30 minutes to take our food order despite the place being completely empty. I ordered a burger and received not a burger. Avoid this restaurant.
I ate a punch bowl twice during my stay at the hotel. Their burger is absolutely delicious. Truly one of the best burgers I've ever had. They had a gluten free bun that was also amazing. Their seasoned fries were so good, I was able to eat it without condiments. I also found the staff very helpful with great service!
Punch Bowl is one of the worst restaurants I've ever been to. My wife, our two children, and myself ate here on June 4th for dinner and June 5th for breakfast. For dinner, each plate was brought out individually with my wife being first, mine being second, then around 10-15 minutes later my kid's meals were brought out. What restaurant brings out the dishes separately and the kids dishes last (10-15min later nonetheless). On top of the terrible service, the kids chicken tenders were burnt and dry like rubber to the point that we couldn't even give them to our child. Furthermore, the steak was dry and the mac and cheese had no flavor.
The manager ended up taking the chicken tenders off of the bill but at that point my child only had french fries for dinner...
Breakfast was even worse. The continental buffet was $18 per person and the toaster wouldn't toast the bagels no matter how many times you put them through. The fruit was basically gone when we got there and the bacon was undercooked.
If you have the option, eat somewhere else!
It's probably one of the best restaurants in a chain hotel i have been to in Boston Area. Craft coctails are great. Food was amazing. Raw bar selections are so fresh and unexpected. Entrees are very well crafted and so delicious. We go here all the time when we are in the area. A must try
It was a really cute splace. Ambiance was relaxing after a long day. Food was good and drinks top notch! Service was really slow though for it being a slow night. Overall it was good.
Great spot to host a work dinner- quiet and attentive staff. They have a wonderful private room!
The Punch Bowl has a quiet ambiance with lovely staff. It was a nice place to have dinner with friends.
Restaurantji Recommends
Restaurant on the first floor of the Hilton Gardens. A somewhat random location. Service was slow and inattentive. Drinks were fair at best. My drink was horrible - very artificial tasting. Limited menu. We ended up getting pizza and sandwiches which were good enough. We will not be going back.
The service and ambience were nice. The food was not outstanding. The entrees did not seem fresh.
The place is a hidden gem in that neighborhood , you don’t have many restaurants in that part of Brookline . Place has decent beer and wine menu , and cocktails . Found quite some vegetarian options in the menu , which was a surprise too .. I would highly recommend the local Mezze platter and the roasted Squash .
Attractive design. But the food was very uneven. Mezze starter had a hunch of salt poured on top of very salty things, so salt was overwhelming. Roasted chicken was really good! Desserts - creme brullee was solid, but sundae was just a bowl of whipped cream with tiny drizzle of chocolate sauce and dollop of ice cream (seems like a hard dessert to not be able to do). Service was rough - waitress was inexperienced I assume, not rude. Tried ordering a three different beers from the menu, and after each one she would say "we don't have that one" like we should have known. We had to flag her down to order, though place was pretty empty. Seems like with a few easy changes this could be much better.
I was a bit disappointed, had been previously and had a great time, but this time the food was meh, service slow and immaculate, ambiance too bright and loud..
Loading...