Dunkin'
Shaw's Plaza, 182A Cambridge St, Burlington
(978) 806-0382
Recent Reviews
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This Dunkin consistently gets orders incorrectly, misses mobile orders, and provides subpar customer service. Today was my last visit after striking out more than three times.
Atmosphere: 2
Food: 4
Service: 1
30 mins for an online order shouldn’t be your average.
Service: 1
Everytime I get a coffee from this specific dunks it taste horrible. This is also the 4th time in a row ive ordered a bacon egg and cheese on a plain bagel through doordash and they put it on something random instead. I ordered at 9:30 so im not sure how they “ran out” this early in the day.
Atmosphere: 2
Food: 2
Service: 2
there is a worker named jay he is the best someone needs to give him a raise!
Atmosphere: 5
Food: 5
Service: 5
I witnessed a verbal altercation between two coworkers. Could you please just make my coffee and argue in private? I wish I even got my coffee. I left because I was uncomfortable. Plus, I had already waited for 10 minutes. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
Maybe the worst dunkin ive been to. Woman in the drive through just gave me a bunch of attitude after I asked for half and half (which they apparently dont have). My coffee was actually sour and soapy when they gave it to me. As if they put soap in it or didnt rinse the container they hold the coffee in. My egg bites were cold on the inside and obviously not cooked.
Atmosphere: 1
Food: 1
Service: 1
The manager is illiterate person ever. Oh also no free coffee for a nurses week what cheap Dunkin’s. Never gonna go back again
Atmosphere: 1
Food: 1
Service: 1
Slowest drive-thru ever!!! 22 minutes in line waiting, finally get our two drinks and they're both made wrong!!!
Atmosphere: 1
Food: 1
Service: 1
bad staff
Atmosphere: 1
Food: 1
Service: 1
worst dunkin’s i’ve ever been to. the worker charged me for a breakfast item they confirmed to me they had stocked- and then the other worker proceeded to lie to me that it was cooking in the oven when they never even had them in the first place. everyone here is incompetent and careless. don’t waste your time or money here ever
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not enough staff.
too bad , i work nearby and have supported this place as my favorite , but after Sara left the staff were very unfriendly , i had an order for 11 drinks , after coming to pick it up they said i am the owner of 11 drinks ? with a very unpleasant attitude , since then i have not come again , out of 11 drinks they did not make our request , very disappointed hope they will improve and i will continue to support
Love dunkins
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru, ordered ahead. Pulled up to the window and they gave me a caramel iced coffee instead of the iced chai I ordered. Then tried to argue that it wasn’t coffee…. Coffee and chai don’t taste the same, it wasn’t a chai. Extremely rude. This place used to be one of the better Dunkins in the area but I won’t be going back here again anytime soon. Guess it’s time to find a new location.
Atmosphere: 1
Food: 2
Service: 1
There was 1 staff working the register with a line of customer waiting. Meanwhile, I 3 other staff coming in and out of the back room. Not good....
Atmosphere: 3
Food: 5
Service: 2
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