The woman working in the bread department scolded me when I told her what she had done wrong. And she didn't even feel the need to apologize. When I told the store manager about this situation, he did not apologize either.I did write the sliced of the bread in my order. The women don’t slice because I didn't specify thin or thick.Even though I was in the store at that time, she didn’t even ask me.Unfortunately, they hired people who couldn't do their job properly.
Atmosphere: 3
Food: 4
Service: 1
Kaitlyn Gagnon
I decided to order Panera delivery today.Get my strawberry poppyseed salad , with NO dressing. Infuriating, called to complain and was told someone would deliver the dressing to my office … no one showed up.When you have a 30 minute lunch, on a 10 hour shift .. there is nothing worse .
Food: 3
Service: 1
Jennifer Lyn
Worst service and food EVER!!! My friend and I arrived at the restaurant at about 8:20pm...they are open until 9pm. We were given a choice of either a cheese sandwich or a tuna sandwich by the girl behind the counter. I asked if they were out of everything else on the menu or why we could only choose between 2 items. She said they were getting ready to close soon. It was almost 45 minutes before their closing time, so I asked again if they were out of the items or if they just didn't want to do their job and make me something of my choice off the menu. I couldn't get a straight answer and my friend and I ended up paying over $40 for half a cheese sandwich, half a stale tuna sandwich on stale bread, a scoop of Mac & Cheese, and a cup of broccoli cheese soup that all tasted funny so who knows what they did to it...because we got pointed out from behind the counter by all of these immature children that have no idea what work ethic is or how to treat customers, so they had to make us out to be the bad people because they will never look in the mirror and realize how pathetic they are or that they are incapable of doing their jobs correctly, or take any responsibility for their wrong actions or poor work habits. Seriously....zi will NEVER step foot in that restaurant again!!!!
Atmosphere: 1
Food: 1
Service: 1
Doron Bracha
Nice restaurant in a convenient location by a shopping center with a large parking lot. Pleasant interiors, fresh and tasty food, variety of options for fountain drinks. Comfortable seating, clean restrooms. Good service, fair prices, very good experience ?Vegetarian options: Salads, sandwichesParking: Free parking lotKid-friendliness: Family friendly atmosphere (but quiet, no running around)Wheelchair accessibility: All flat, no stairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean Chicken Bowl
Marina Imtiaz
One of female baristas working the night shift was extremely racist and kept mocking my religion for no reason , although I was very polite and ignored her.
Atmosphere: 2
Food: 3
Service: 1
Mike Bkh
After reading all the reviews and I decide to write something about my experience with this location. They really need a leadership. This location has no leader and they had the worst service.
Atmosphere: 1
Food: 1
Service: 1
Toasted Peach
We ordered four sandwiches and only got three. All the kiosks were broken when we tried to order. One of the three sandwiches we got was also completely mutilated. Disappointing.
Atmosphere: 1
Food: 2
Service: 1
Kellie Flewellen
Love the quiche but today the eggs were a little runner than I like them.they were busy but service was quick. We ordered 4 blueberry muffins. Each had 1 to 2 whole blueberries and little bits of blueberries throughout the muffin. It's good, but we'd like more whole blueberries.
Atmosphere: 5
Food: 4
Service: 4
Andrea Warren
I got a yogurt with granola. Small for the price. It was ok!
Atmosphere: 5
Food: 3
Service: 5
Alexandra Maloney
Nothing wrong with the food but the employees are NASTY. needs a SERIOUS attitude check and customer service skills. Absolutely no respect for
Panera Bread is ok for bread or bagels or any type of pastry. Their salads are acceptable. The sandwiches are overpriced and not that good. There are diverse opinions about their coffee.Parking: Most Panera's are found in strip malls. It is wheelchair accessible if you can open the door and get over the aluminum strip. The parking situation varies by time of day as does the speed of service. Going at an off peak time can be a problem as they may have only two people working the bakery and the salad/sandwich station.
Atmosphere: 3
Food: 3
Service: 3
Sarah Mallick
If I could, I would give more than 5 stars. Panera Bread has always been my day one since 2016, especially the one in Burlington, I come over quite often. Panera earns 5 stars for its fresh and delicious menu, ranging from soups and sandwiches to salads and sweets. They’re staff—one of the reasons that draws me to their store. They provide exceptional customer service, always friendly, reliable and attentive. Especially Myriam, Yasmine, Douaa and Maggie. They are so sweet, hardworking, so focused and very welcoming. They always take the time to actually talk to me, making me feel more than welcomed. They talk to me like family, and it is a very nice warm feeling. Plus, the atmosphere is cozy and warm, inviting for a quick meal or to relax and have a relaxed work session. Overall, Panera Bread gives a top-notch dining experience with every visit, deserving a worthy of a 5-star rating.
Panera bread never disappoints when it come to food. They have introduced some new value meals, they are amazing ?. I had a chicken BBQ sandwich with tomato soup. A good portion just loved it.
Atmosphere: 5
Food: 5
Service: 5
Alesia Martin-Brangman
We had the sourdough soup bowl, hot chocolate, and half of a turkey sandwichand It was delicious... Burlington location!
The woman working in the bread department scolded me when I told her what she had done wrong. And she didn't even feel the need to apologize. When I told the store manager about this situation, he did not apologize either.I did write the sliced of the bread in my order. The women don’t slice because I didn't specify thin or thick.Even though I was in the store at that time, she didn’t even ask me.Unfortunately, they hired people who couldn't do their job properly.
Atmosphere: 3
Food: 4
Service: 1
I decided to order Panera delivery today.Get my strawberry poppyseed salad , with NO dressing. Infuriating, called to complain and was told someone would deliver the dressing to my office … no one showed up.When you have a 30 minute lunch, on a 10 hour shift .. there is nothing worse .
Food: 3
Service: 1
Worst service and food EVER!!! My friend and I arrived at the restaurant at about 8:20pm...they are open until 9pm. We were given a choice of either a cheese sandwich or a tuna sandwich by the girl behind the counter. I asked if they were out of everything else on the menu or why we could only choose between 2 items. She said they were getting ready to close soon. It was almost 45 minutes before their closing time, so I asked again if they were out of the items or if they just didn't want to do their job and make me something of my choice off the menu. I couldn't get a straight answer and my friend and I ended up paying over $40 for half a cheese sandwich, half a stale tuna sandwich on stale bread, a scoop of Mac & Cheese, and a cup of broccoli cheese soup that all tasted funny so who knows what they did to it...because we got pointed out from behind the counter by all of these immature children that have no idea what work ethic is or how to treat customers, so they had to make us out to be the bad people because they will never look in the mirror and realize how pathetic they are or that they are incapable of doing their jobs correctly, or take any responsibility for their wrong actions or poor work habits. Seriously....zi will NEVER step foot in that restaurant again!!!!
Atmosphere: 1
Food: 1
Service: 1
Nice restaurant in a convenient location by a shopping center with a large parking lot. Pleasant interiors, fresh and tasty food, variety of options for fountain drinks. Comfortable seating, clean restrooms. Good service, fair prices, very good experience ?Vegetarian options: Salads, sandwichesParking: Free parking lotKid-friendliness: Family friendly atmosphere (but quiet, no running around)Wheelchair accessibility: All flat, no stairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean Chicken Bowl
One of female baristas working the night shift was extremely racist and kept mocking my religion for no reason , although I was very polite and ignored her.
Atmosphere: 2
Food: 3
Service: 1
After reading all the reviews and I decide to write something about my experience with this location. They really need a leadership. This location has no leader and they had the worst service.
Atmosphere: 1
Food: 1
Service: 1
We ordered four sandwiches and only got three. All the kiosks were broken when we tried to order. One of the three sandwiches we got was also completely mutilated. Disappointing.
Atmosphere: 1
Food: 2
Service: 1
Love the quiche but today the eggs were a little runner than I like them.they were busy but service was quick. We ordered 4 blueberry muffins. Each had 1 to 2 whole blueberries and little bits of blueberries throughout the muffin. It's good, but we'd like more whole blueberries.
Atmosphere: 5
Food: 4
Service: 4
I got a yogurt with granola. Small for the price. It was ok!
Atmosphere: 5
Food: 3
Service: 5
Nothing wrong with the food but the employees are NASTY. needs a SERIOUS attitude check and customer service skills. Absolutely no respect for
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Nice breads and bagels, friedly helpful staffs.
Atmosphere: 5
Food: 5
Service: 5
Panera Bread is ok for bread or bagels or any type of pastry. Their salads are acceptable. The sandwiches are overpriced and not that good. There are diverse opinions about their coffee.Parking: Most Panera's are found in strip malls. It is wheelchair accessible if you can open the door and get over the aluminum strip. The parking situation varies by time of day as does the speed of service. Going at an off peak time can be a problem as they may have only two people working the bakery and the salad/sandwich station.
Atmosphere: 3
Food: 3
Service: 3
If I could, I would give more than 5 stars. Panera Bread has always been my day one since 2016, especially the one in Burlington, I come over quite often. Panera earns 5 stars for its fresh and delicious menu, ranging from soups and sandwiches to salads and sweets. They’re staff—one of the reasons that draws me to their store. They provide exceptional customer service, always friendly, reliable and attentive. Especially Myriam, Yasmine, Douaa and Maggie. They are so sweet, hardworking, so focused and very welcoming. They always take the time to actually talk to me, making me feel more than welcomed. They talk to me like family, and it is a very nice warm feeling. Plus, the atmosphere is cozy and warm, inviting for a quick meal or to relax and have a relaxed work session. Overall, Panera Bread gives a top-notch dining experience with every visit, deserving a worthy of a 5-star rating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Cookie Varieties, Panera Grilled Cheese and Tomato Soup You Pick 2, Tomato Basil Bread, Smokehouse BBQ Chicken Sandwich & Creamy Tomato Soup, Panera Bagel Variety, Panera Broccoli Cheddar Bread Bowl, Panera Brownie
Panera bread never disappoints when it come to food. They have introduced some new value meals, they are amazing ?. I had a chicken BBQ sandwich with tomato soup. A good portion just loved it.
Atmosphere: 5
Food: 5
Service: 5
We had the sourdough soup bowl, hot chocolate, and half of a turkey sandwichand It was delicious... Burlington location!
Atmosphere: 5
Food: 5
Service: 5