Shake Shack Burlington Mall

Good food and shakes. Some of the employees were using questionable language and complaining about the food they had to make. Feel like you’ll find that anywhere you go nowadays anyway.

Love it, the upgrade for triple patty is a must 😋

I am on a carb restricted diet so I am glad they have the option to replace the bun with lettuce. Delicious and there's actually some meat and not just a flattened to hell smash burger. No photos because it was juicy and I ate before my camera did. Parking at this mall is a headache 8 out of 10 times.

It's not bad, but Shake Shack is just overpriced. Their shakes are flavored artificially and too thick to drink with the provided straw. The burgers are good but too expensive. The fries are from frozen and you could make ones just the same at home.

Normally very good. But the order has been wrong the last two times I've ordered.

The burgers were good. However, I counted 7 employees, all standing behind the line doing nothing. Meanwhile, the tables, chairs, and floors were filthy. Grease everywhere. You can tell there's a serious lack of management. The mall deserves a better experience from its food shops. I won't eat at this shake shack again.

Atmosphere: 1

Food: 4

Service: 1

Every burger I’ve had here so far has been great. Love the different drinks. The manager was going around asking tables how everything was and that was a nice surprise coming from a fast food style service restaurant. My favorite place for a burger, it’s just really expensive

Atmosphere: 5

Food: 5

Service: 5

I had a burger in fries that was ordered in the app. Everything was fine and efficient. The burger was fine cooked well . Lettuce and tomatoes were fresh. Fries were average and not too salty.

I did try chicken bites my dining partner had. That was fantastic. Very crunchy. We did not like the BBQ sauce because it tasted like mustard. The chicken was fine without it.

I appreciate the self-serve water station. When my partner wanted a larger cup, the employees were accommodating.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Fries, Chicken Bites, Shackburger

The cashier whose name is Blessing provided Exemplary service. She was kind, courteous and professional.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Fries

Great burgers. Always love shake shack. But the truffle burger… they lay a thin slice of cheese because Gruyère is expensive. It lacks flavor. Not as advertised. Stick with the classic.

Atmosphere: 5

Food: 4

Service: 5

My experience was wonderful! The entire staff was warm and friendly. They were very helpful and efficient! Kyle, was so nice and seemed genuinely happy to be there and provide excellent customer service!! Tyler was sanitizing and cleaning the tables and countertops, while greeting guests and asking them if they needed anything. I was blown away by my experience at The Shake Shack Burlington Mall and will recommend them to everyone 😊

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Shack Stack

The burger was truly awful, with a tomato the size of a nickel, and a sad piece of lettuce. The 'crispy onions' were extremely chewy.

Atmosphere: 3

Food: 2

Service: 3

My daughter’s hamburger was a flat, dry, crumbly piece of cardboard. It tasted burnt and was falling apart. She couldn’t finish it. Second time receiving horrible food at this location.

Atmosphere: 1

Food: 1

Service: 1

This shake shack taught me what food poisoning was the hard way.

Atmosphere: 3

Food: 1

Service: 3

Long wait. Online order never available because they are always running behind.

Atmosphere: 3

Food: 4

Service: 3