Starbucks
201 Middlesex Turnpike, Burlington
(781) 272-0258
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
worst coffee i’ve ever had- the employees couldn’t care less. everytime I’ve come in it feels unwelcoming, the food is never heated properly, drinks are over-iced, poorly made, etc. one of the worst starbucks i’ve been to. not to mention the location is horrible
Food: 1
Service: 1
The people that work here are always sooooo nice and always smiling! They always get your order right and it is awesome here!
Atmosphere: 5
Food: 5
Service: 5
One star for new corporate policy not to sell coffee beans in drive thru.
Atmosphere: 1
Food: 1
Service: 1
Whenever I need a coffee, this is a good Starbucks location.
Atmosphere: 5
Food: 5
Service: 5
25 mins WAIT in DRIVE THRU?!? Are you KIDDING?!? Drive thru is supposed to be in & out, NOT STUCK for 25 mins! Put more staffs to make coffee. You had 6 people serving inside store with 2 persons in line, while only 1 guy served 15 cars. Management you got to FIX it or customers RUN away. Apparently manager just sat down & relaxed. WORST EVER STARBUCKS EXPERIENCE !!! RUINED MY DAY!
Atmosphere: 1
Food: 3
Service: 1
bad branch, maybe because of the customer volume. I waited a lot for a not so good coffee drink. 2
Found a label for a different order at the bottom of my latte. Yuck.
Parking: There are only a handful of parking spots
Atmosphere: 4
Food: 1
Service: 1
They serve light roast. Most Starbucks don't.
I am so tired of this location. I have been consistently going here for 5 plus years as it is the only one on my way to work. I regularly visit a handful of other Starbucks locations outside of my daily commute and have been a Starbucks customer for 14 years so I feel this review is well founded. This location has never failed to make an incredibly poor drink, and I have tried so many different ones. My Chai tea lattes always taste like pure milk and my shaken espressos are dark, bitter and with almost no oat milk at all and certainly no evidence of being shaken. I have tried to customize the drinks over the years to compensate for what they regularly mess up but no matter how many extra pumps of whatever is needed I continue to get terrible tasting drinks. The staff is very friendly but unfortunately I only expect this level of poor quality from Dunkin’ Donuts and not Starbucks. Other locations meet my expectations almost every single time.
Atmosphere: 4
Food: 2
Service: 3
Absolutely horrible. Received two burnt tasting iced coffees today and when we asked for them to be remade (which Starbucks says is their “Barista promise”) the heavy set Caucasian female worker made comments about us to a coworker and was angry. It is not the paying customers fault that your very expensive coffee tastes bad. She put the new coffees down and rudely took our other ones back with no apology and acted like we were the ones that did something wrong. The new coffees were still burnt but since we were given such an attitude we did not ask for them to be remade again and contacted customer service instead. This is not the first extremely unprofessional interaction with this individual. Don’t work in customer service if you dislike dealing with customers.
Restaurantji Recommends
As usual this place is very decent
Don’t go here they have the worst service, the man walked away in the middle of me ordering. When I asked a question about a deal on the app he told me “i don’t have the app” and again walked away to make another order. Worst starbucks i’ve ever been to.
Atmosphere: 1
Food: 3
Service: 1
To the man at the drive thru who was extremely rude this morning I hope your day gets better ?
Terrible I was waiting for 20 minutes for my sandwich, and whenever I asked they said they were going to look but they never came with my sandwich. Third time I have the same problem, even ordering 15 minutes before arriving at the restaurant is never ready. Losing my money making order and getting tired of
Service: 1
To the man at the drive thru who was extremely rude this morning I hope your day gets better ?
Loading...