I placed a large catering order to provide meals to our local disabled veterans in VA homes. I had organized teams of military members to deliver it to the five households with a pick up time of 1100. The restaurant took my order and took my money of course but did not bother telling me the hours of the restaurant had changed to open at noon. Finally around 1130 after half my volunteers had to leave one lone employee showed up to open the restaurant.We ordered individually plated meals and apple pie but instead got containers of food and prepackaged brownies. Which is not acceptable for the homes we were delivering to.At no point did I receive an email asking me if I would accept substitutions or about the restaurant not being open.
Scott Hume
I couldn’t believe how awful everything was. Let’s cover this in sections:1. As soon as we arrive at the restaurant, the place was completely empty. The new chicken restaurant next door was bustling. That, right out of the gate, should’ve been a sign. The floor was dirty, and the trash can didn’t fit in the cabinet, so the door was open. That’s not something you want to see while eating.2. The options were extremely limited. Not just entrees, but also sides and especially beverages. The soda fountain was inoperable, and iced tea was unavailable. All they had was bottled water and Diet Coke. That’s it!3. The food was absolutely disgusting. The “country fried chicken” was a frozen patty they just zapped in the microwave. It was rubbery, dry, and there was NO gravy available. The corn bread was dry and hard. The broccoli was sopping wet with no crispness at all. The food was served in styrofoam to-go boxes.This was one of the bottom three restaurants I’ve been to, and the WORST for food, ever. In the 40 years I’ve been alive, I’ve never had such an awful meal at a restaurant. With so many pretty good options on Drum Hill, this one has zero competitive edge to stay around.
Daisy le
Food was so terrible, mashed potato too dry, and there was no gravy in here. Macaroni cheese was mashed and watery. The service was horrible. The place is so smell and looks dirty. Specifically, the cost is too high with food and service are not quality. Would not recommend anyone come here to waste your money.
Randy
I'll cover quality, value, cleanliness and service on a ten scale.1. Service was good, a 10 actually.2. Cleanliness of restaurant was generally good. Bathroom was cleanish,, and generally okay but definitely not maintained. Lock on stall doesn't work, stains on porcelain, generally unpleasant. Overall a 5.3. Quality on chicken was a 6, dry. Quality on Mac n cheese a 3 (used to be a 10), corn bread a 2 as it was cold and stale, red potatoes a 7 but a bit hard4. On the value size, the meal doesn't come with a drink so the $13 for a minimum turns to $16.xx. the portions for $16 and the overall quality make the value a 4 on the 10 scale. For $16 there's fresh food at 100 other places, made to order.So if I add this up we get 37 out of 70 so roughly a 5 out of 10. And note, I am not comparing BM against any other place.I wasn't expecting a 10, but a 7 is mandatory this day and age.
Sophanna Son
I can’t believe how disgusting the meatloaf, chicken and mash potatoes was. What a waste of money, never experience a Boston Market so terrible. The person working there was extra rude and provided the most horrible service. This location is giving Boston Market a horrible name
Alan Stephens
Meatloaf cool mashed potatoes cold corn warm cornbread cold no soda ice tea only BBQ SAUCE AND KETCHUP for the potatoes. Potatoes tasted like water. Never going back.
Joshua Estrada
8pm tried to get food inside dining was closed then drove through drive thru workers ran to hide and refuse service. What a joke! Stay away!
Jon Rzepala
The food is gross with zero care put into it's preparation. I've had better meals and better service at McDonald's. The mashed potatoes had no flavor even with gravy. The meat loaf was rubbery also with no flavor. I wouldn't give it to my dog. And they forgot my cornbread. I've been to other Boston Markets in the area and this has to be the worst! Dining room was closed at 8 pm and just one poor guy working the drive thru who had been there for 12 hours! Had to be one of the worst take out experiences ever. To the owner, if you care this little about how you treat your customers and the product you provide in the hospitality business, you're in the wrong business!!
Peter Karanja
This location is the worst. We ordered take out diner from here. First of all the drive thru attendant was so rude. Secondly the rotisserie chicken was burnt and the corn bread was uncooked. Worst experience never going back here.
Bryn Dews
This appears to be yet another franchise being run into the ground in Drum Hill. No stuffing, cornbread, cranberries available... Like not even in the store, it's not that it wasn't ready. Mac and cheese and potatoes saltier than usual. Gravy was like white sauce barely flavored with chicken.
Worst BM I have ever been to. The majority of the staff are careless and gives no attention to customers. The half of the menu items are not available most of the time. Avoid this location.
Becca R
This place was horrible. I got only 4 small sides 2 Mac and 2 mashed potatoes. The mashed potatoes literally tasted like a prepared dry mashed potatoes mix with no salt or seasoning. It clearly had no liquid or seasoning added other than the water for the potato flakes. We just had to throw it
Show me the evidence
The website says they close at 10:00 we went there at 7:30 and they were out of Mac n cheese they only had enough meatloaf for 2 dinners and we wanted three they also were out of chicken bites and all our food was pretty cold. Really bad experience and don't plan on returning. Poorly staffed.
Parking: Easy parking
Nicole Morales
Never Ever pick up Thanksgiving dinner here! Had the store managers daughter Rhonda come outside while all the customers including myself have been waiting for 1hr for there thanksgiving dinner pick up orders getting impatient which is understandable she looks at all of us and says what ever happened to cooking? So ghetto and disrespectful!
Abood Alhadidi
Stood on the line for literally an hour. Stupid place, I come on thanksgiving day to get some stuffing, veggies and sweet sweet potatoes. They got nothing lol. Wonder if they have turkeys ?. Ridiculous
I placed a large catering order to provide meals to our local disabled veterans in VA homes. I had organized teams of military members to deliver it to the five households with a pick up time of 1100. The restaurant took my order and took my money of course but did not bother telling me the hours of the restaurant had changed to open at noon. Finally around 1130 after half my volunteers had to leave one lone employee showed up to open the restaurant.We ordered individually plated meals and apple pie but instead got containers of food and prepackaged brownies. Which is not acceptable for the homes we were delivering to.At no point did I receive an email asking me if I would accept substitutions or about the restaurant not being open.
I couldn’t believe how awful everything was. Let’s cover this in sections:1. As soon as we arrive at the restaurant, the place was completely empty. The new chicken restaurant next door was bustling. That, right out of the gate, should’ve been a sign. The floor was dirty, and the trash can didn’t fit in the cabinet, so the door was open. That’s not something you want to see while eating.2. The options were extremely limited. Not just entrees, but also sides and especially beverages. The soda fountain was inoperable, and iced tea was unavailable. All they had was bottled water and Diet Coke. That’s it!3. The food was absolutely disgusting. The “country fried chicken” was a frozen patty they just zapped in the microwave. It was rubbery, dry, and there was NO gravy available. The corn bread was dry and hard. The broccoli was sopping wet with no crispness at all. The food was served in styrofoam to-go boxes.This was one of the bottom three restaurants I’ve been to, and the WORST for food, ever. In the 40 years I’ve been alive, I’ve never had such an awful meal at a restaurant. With so many pretty good options on Drum Hill, this one has zero competitive edge to stay around.
Food was so terrible, mashed potato too dry, and there was no gravy in here. Macaroni cheese was mashed and watery. The service was horrible. The place is so smell and looks dirty. Specifically, the cost is too high with food and service are not quality. Would not recommend anyone come here to waste your money.
I'll cover quality, value, cleanliness and service on a ten scale.1. Service was good, a 10 actually.2. Cleanliness of restaurant was generally good. Bathroom was cleanish,, and generally okay but definitely not maintained. Lock on stall doesn't work, stains on porcelain, generally unpleasant. Overall a 5.3. Quality on chicken was a 6, dry. Quality on Mac n cheese a 3 (used to be a 10), corn bread a 2 as it was cold and stale, red potatoes a 7 but a bit hard4. On the value size, the meal doesn't come with a drink so the $13 for a minimum turns to $16.xx. the portions for $16 and the overall quality make the value a 4 on the 10 scale. For $16 there's fresh food at 100 other places, made to order.So if I add this up we get 37 out of 70 so roughly a 5 out of 10. And note, I am not comparing BM against any other place.I wasn't expecting a 10, but a 7 is mandatory this day and age.
I can’t believe how disgusting the meatloaf, chicken and mash potatoes was. What a waste of money, never experience a Boston Market so terrible. The person working there was extra rude and provided the most horrible service. This location is giving Boston Market a horrible name
Meatloaf cool mashed potatoes cold corn warm cornbread cold no soda ice tea only BBQ SAUCE AND KETCHUP for the potatoes. Potatoes tasted like water. Never going back.
8pm tried to get food inside dining was closed then drove through drive thru workers ran to hide and refuse service. What a joke! Stay away!
The food is gross with zero care put into it's preparation. I've had better meals and better service at McDonald's. The mashed potatoes had no flavor even with gravy. The meat loaf was rubbery also with no flavor. I wouldn't give it to my dog. And they forgot my cornbread. I've been to other Boston Markets in the area and this has to be the worst! Dining room was closed at 8 pm and just one poor guy working the drive thru who had been there for 12 hours! Had to be one of the worst take out experiences ever. To the owner, if you care this little about how you treat your customers and the product you provide in the hospitality business, you're in the wrong business!!
This location is the worst. We ordered take out diner from here. First of all the drive thru attendant was so rude. Secondly the rotisserie chicken was burnt and the corn bread was uncooked. Worst experience never going back here.
This appears to be yet another franchise being run into the ground in Drum Hill. No stuffing, cornbread, cranberries available... Like not even in the store, it's not that it wasn't ready. Mac and cheese and potatoes saltier than usual. Gravy was like white sauce barely flavored with chicken.
Restaurantji Recommends
Worst BM I have ever been to. The majority of the staff are careless and gives no attention to customers. The half of the menu items are not available most of the time. Avoid this location.
This place was horrible. I got only 4 small sides 2 Mac and 2 mashed potatoes. The mashed potatoes literally tasted like a prepared dry mashed potatoes mix with no salt or seasoning. It clearly had no liquid or seasoning added other than the water for the potato flakes. We just had to throw it
The website says they close at 10:00 we went there at 7:30 and they were out of Mac n cheese they only had enough meatloaf for 2 dinners and we wanted three they also were out of chicken bites and all our food was pretty cold. Really bad experience and don't plan on returning. Poorly staffed.
Parking: Easy parking
Never Ever pick up Thanksgiving dinner here! Had the store managers daughter Rhonda come outside while all the customers including myself have been waiting for 1hr for there thanksgiving dinner pick up orders getting impatient which is understandable she looks at all of us and says what ever happened to cooking? So ghetto and disrespectful!
Stood on the line for literally an hour. Stupid place, I come on thanksgiving day to get some stuffing, veggies and sweet sweet potatoes. They got nothing lol. Wonder if they have turkeys ?. Ridiculous
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