McDonald's
17 Drum Hill Rd, Chelmsford
(978) 459-3024
Recent Reviews
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The dog of manager that they had on 3/28/25 at 9:000 am should get fired for the low level of ethics. Looks like your parents dint show you morals. You never yell at your customers especially if they have a disability that’s the worst experience I have ever witnessed.
Atmosphere: 1
Food: 1
Service: 1
1 person at counter during lunch rush is ridiculous
FOOD POISONING was got from here and they got my simple order wrong.
Atmosphere: 1
Food: 1
Service: 1
Stopped by today and waited 5 minutes at the register for someone to take my order, I was ignored! Finally a girl barked that I should use the machine because they’re short staffed today….ok, I understand that but I said I have an allergy and need to add special instructions…IGNORED! I left!! If franchise owners and restaurant managers don’t care enough to hire staff to take my order….theres plenty of other places to spend my money.
Atmosphere: 1
Food: 3
Service: 1
Extremely rude employees
Atmosphere: 1
Food: 4
Service: 1
First, most of the time, the food here is one of the better Mcy D's. The staff was very friendly too and I Never like to knock a restaurant of any kind where I was a chef for many yrs, but this has happened way too many times to ignore and I would never send any food back at any restaurant ever. Mind you, it is 12am. I ordered 2 holiday pies. I took a bite, and it was horribly dry. Checking the serve until label (which read until 5:57 p.m.), I realized it was supposed to be thrown out 6 hrs. earlier. So, I'm guessing the pie was sitting in the heater for at least 6 hrs. prob. 7+. I understand keeping food costs down, and if that's the case, stop serving pies at the same time they stop serving the other items at night. But 6 plus hrs. after the throw out time is way too long to serve someone safe food. Please be more cautious.
Wheelchair accessibility: Yes
Recommended dishes: Egg Mcmuffin, Double Cheeseburger, Big Mac, Big Mac Meal, Sausage Burrito, Mcdouble, Quarter Pounder with Cheese
Got a quarter pounder w/cheese and an apple pie...both were luke warm. Very disappointed.
The service was great. The girl bringing the trays out to the table was super nice e and pleasant.
Atmosphere: 3
Food: 2
Service: 5
The service is ALWAYS HORRIBLE! I get Off the exit and they are always so rude or give me the wrong order and blame me. Can’t find the manager or franchise owners name or info but definitely look forward to speaking to someone because staff is always so rude and unprofessional. If you don’t like your shift maybe you shouldn’t work at 3 am.
I get there at 9:10 on a Sunday and the sign says the dinning room is open till 11 yet they have it closed off, rude people just said we are closed drive thru only and walked away
Service: 1
After we ordered they asked us to wait because they needed to make more fries. The fries we got were super cold, and also got a 20 piece nuggets..not sure what it was but it looked off so I counted them (yes I actually did) and they didn’t give me 20 nuggets they gave me 18. I know what’s the big deal it’s only 2 nuggets missing but the point is I ordered and paid for 20 and didn’t get it.
Food: 1
Service: 1
Restaurantji Recommends
There customer service needs help. Also clearly not 24 hours.
Lost my business forever for allowing a convicted felon use this company for his political agenda.
Worst McDonald's experience ever mother orders on app then management gives me total attitude because of work clothes I'm assuming acting bothered and snarky never got any of my order ended up having to buy 3 meals and the following day got 4 coffee with 10 sugars each and ended up getting no sugar at all don't use the kiosk it sucks
Atmosphere: 1
Food: 1
Service: 1
Food would have been great but the two employees were too busy playing around and flirting with each other to care about the customers orders. Waited over 15 minutes for 4 items and only received 3. Slowest Burger King I’ve ever been too the whole operation is a disgrace to customer and food service.
Atmosphere: 1
Food: 2
Service: 1
Worst McDonald's experience ever mother orders on app then management gives me total attitude because of work clothes I'm assuming acting bothered and snarky never got any of my order ended up having to buy 3 meals and the following day got 4 coffee with 10 sugars each and ended up getting no sugar at all don't use the kiosk it sucks
Atmosphere: 1
Food: 1
Service: 1
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