Hot food not worth ordering at this location- they don't even heat it up/toast it all the way. Maybe the machines broken?
Drinks are still good though.
Blame management- this location is almost always understaffed. Workers barely able to keep up with online orders and walk-in customers regularly waiting several minutes to order while staff trying to take care of drive through.
People often walk out while waiting in line here.
Pay the people who work here more. They keep the lobby clean and most staff are usually friendly.
Atmosphere: 4
Food: 1
Service: 4
brittany Wilders
the service here is rude, the manger mario is completely disrespectful to the costumers, i saw rats in the place. roaches in the bathroom i was completely disgusted. there was hair all in my food i couldn’t even eat it. i can’t believe how disrespectful the manger is to people, they don’t take care of the place at all. some of the employees were kind. i would not recommend going to this dunkin’s. 0 stars.
Atmosphere: 1
Food: 2
Service: 1
S T
their owner must treat them really badly because the employee i encountered was absolutely miserable. very off putting!! someone get it together plssss
Atmosphere: 1
Service: 1
Madison Harmon
My husband and I were greeted with one very rude employee immediately. When saying we needed just a moment to decide our order, we were told they were on a timer (???). About 3-5 seconds passed and we were asked “hello?” twice. After I ordered, they got my order incorrect. As we pulled out of this Dunkin we saw a new one across the street. We came in, explained our experience, and the worker was very receptive and made me a new drink instantly. Go to the other location nearby!
N S
Disappointing Experience with Rude Service I had a very disappointing experience at this location. I had to return to the store because one of the donuts in my order had been poked. When I originally ordered at the drive-thru around 6:45 a.m., the person taking my order misunderstood me. I asked for a dozen donuts, but he thought I said half a dozen. When I clarified my order, he immediately became rude and completed the transaction with a bad attitude. 6:45 a.m. is far too early to be treating customers with such impatience—especially from someone representing the store. When I went back to exchange the damaged donut and address the poor service, I asked for the name of the person who took my order. The staff member gave it to me, but then the manager, in a rude manner, interrupted and said he was the one who took my order and that it was all recorded (I am glad it is recorded for costumer servise experience review). I then asked for his name so I could include it in my complaint, but he refused and said there was no need to give his name because he is the only manager at that location 356 Eastern Ave, Chelsea, MA. When I told him I would be filing a complaint, he told me to call the number posted at the door. I called while still in the store, but there was no live person available—only a voicemail system. I left a message. Overall, I am very disappointed by the service and attitude I received. I won’t be returning to this store.
Atmosphere: 1
Food: 1
Service: 1
Tirsa Jacobo
I’ve gone to many other Dunkin’s but this is by far the only time I’ve had issues more than once i often go to this Dunkin in the morning but today I decided to go in the afternoon since there is a park nearby but i was met with such a rude female employee who seemed to be in her 40’s she got my order wrong in the drive through so i went inside to correct it and she was working the cash register. I patiently waited for her to finish up with the client she had in front and when she was done, I went and told her about how my order was incorrect, and I had already paid and I showed her my receipt and everything and she was very condescending she rolled her eyes at me as if I hadn’t paid and I feel like it was it might’ve been racially motivated apart from this my order took a very long time, even though there was nobody inside and I was told it’s very busy right now.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Dunkin' Refreshers
Carolina Vega
I went to this dunkin a few minutes ago. I went through the drive through and got 4 refreshers but only received 3 I went inside after being told to wait a few minutes in the pick up spot. There was a very rude lady in the front who I spoke with about not having received my full order she said I had only ordered 3 and I thought maybe there was a miscommunication so I reordered the missing refresher just for her to throw my receipt at me even though I had repaid for something that I had already paid for since ons of the other employes remembered that i had gone through the drive through. I was forced to pay twice and didn't even get my money back. Overall she was terribly rude and im not good at confrontations so i left. I'm just leaving this review as a warning for others if they end up coming here and meeting this woman
Food: 5
Service: 1
Recommended dishes: Dunkin' Refreshers
Pablo Silva
Espresso machine has been cleaning Early!
Service: 1
Khaoula Yettou
Dear Dunkin’ Donuts Management,
I hope this message finds you well. I am writing to express my dissatisfaction with the service I received at your [this location] on the morning of [5/29/2025]at 9:43 Am
I ordered a flavored coffee and a croissant through the drive-thru. When I received my coffee, I noticed that the flavor syrup was not properly mixed—it was all at the bottom, which made the drink unpleasant. I politely pointed this out to the employee, expressing that I value quality and expect well-prepared coffee.
To my surprise, instead of addressing my concern professionally, the staff member responded with frustration and told me, “Next time, make your coffee at home.” I found this response extremely disrespectful and unprofessional. As a paying customer, I expect to be treated with courtesy, not sarcasm or hostility.
I hope you take this feedback seriously. I believe in supporting local businesses, but basic respect and customer service should never be compromised. I trust that this issue will be looked into, and that necessary steps will be taken to ensure better experiences in the future. I ordered a flavored coffee and a croissant through the drive-thru. When I received my coffee, I noticed that the flavor syrup was not properly mixed—it was all at the bottom, which made the drink unpleasant. I politely pointed this out to the employee, expressing that I value quality and expect well-prepared coffee.
To my surprise, instead of addressing my concern professionally, the staff member responded with frustration and told me, “Next time, make your coffee at home.” I found this response extremely disrespectful and unprofessional. As a paying customer, I expect to be treated with courtesy, not sarcasm or hostility.
I hope you take this feedback seriously. I believe in supporting local businesses, but basic respect and customer service should never be compromised. I trust that this issue will be looked into, and that necessary steps will be taken to ensure better experiences in the future .
katie
This incredibly rude lady questioned my order when I knew it was made wrongly. After telling her that the order was made wrongly she said “It’s the same drink”. She ended up being. wrong as the two drinks were clearly different colors. While she went to go remake the correct drink she made snarky comments to another customer she was attending. I don’t want to say it’s racially motivated but she was way friendlier with the white customers.
I’m updating my previous review due to a concerning experience with the drive-thru staff. The woman working there has been consistently rude, to the point that I’m questioning whether her behavior is racially motivated.
On one occasion, my baby was crying in the car, and she rolled her eyes and exclaimed “Oh my God!” in a very disrespectful tone. I chose to ignore it at the time. On another visit, I used Google Pay, and she told me rudely, “Next time, tell them we don’t accept over-the-phone payments,” even though contactless payment is a standard option. When I asked for clarification, she completely ignored me, as if I wasn’t even speaking.
Whether she’s dealing with personal issues or not, there’s no excuse for such poor customer service. The senior lady who used to work there was always polite and professional—this is a stark contrast. I hope the management addresses this behavior seriously.
Love the service from a customer rep in the morning she always says goodmorning hun. The lattes are done good in this Dunkin
Atmosphere: 2
Food: 1
Service: 1
John B
That place sucks. Whoever running it, the manager is rude doesn’t know how to talk to customers
Atmosphere: 1
Food: 1
Service: 1
Peter Trainito
Service is always great a lot of kind workers boss Mario, William, Jonas, Jasmine, Salomon,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts Boston Cream Pie, Dunkin' Energy
Nadifa Uddin
I had a great experience at Dunkin’ Donuts, thanks to Redwana! She was friendly, fast, and made sure my order was just right, I told her to add 2 more caramel swirls after making in my coffee & she did. Even during a busy rush, she remained patient and professional, handling everything with a smile. It’s always a pleasure to be greeted by someone so kind and efficient. Great customer service makes all the difference—thank you, Redwana! I’ll definitely be coming back.
Hot food not worth ordering at this location- they don't even heat it up/toast it all the way. Maybe the machines broken?
Drinks are still good though.
Blame management- this location is almost always understaffed. Workers barely able to keep up with online orders and walk-in customers regularly waiting several minutes to order while staff trying to take care of drive through.
People often walk out while waiting in line here.
Pay the people who work here more. They keep the lobby clean and most staff are usually friendly.
Atmosphere: 4
Food: 1
Service: 4
the service here is rude, the manger mario is completely disrespectful to the costumers, i saw rats in the place. roaches in the bathroom i was completely disgusted. there was hair all in my food i couldn’t even eat it. i can’t believe how disrespectful the manger is to people, they don’t take care of the place at all. some of the employees were kind. i would not recommend going to this dunkin’s. 0 stars.
Atmosphere: 1
Food: 2
Service: 1
their owner must treat them really badly because the employee i encountered was absolutely miserable. very off putting!! someone get it together plssss
Atmosphere: 1
Service: 1
My husband and I were greeted with one very rude employee immediately. When saying we needed just a moment to decide our order, we were told they were on a timer (???). About 3-5 seconds passed and we were asked “hello?” twice. After I ordered, they got my order incorrect. As we pulled out of this Dunkin we saw a new one across the street. We came in, explained our experience, and the worker was very receptive and made me a new drink instantly. Go to the other location nearby!
Disappointing Experience with Rude Service
I had a very disappointing experience at this location. I had to return to the store because one of the donuts in my order had been poked. When I originally ordered at the drive-thru around 6:45 a.m., the person taking my order misunderstood me. I asked for a dozen donuts, but he thought I said half a dozen. When I clarified my order, he immediately became rude and completed the transaction with a bad attitude.
6:45 a.m. is far too early to be treating customers with such impatience—especially from someone representing the store.
When I went back to exchange the damaged donut and address the poor service, I asked for the name of the person who took my order. The staff member gave it to me, but then the manager, in a rude manner, interrupted and said he was the one who took my order and that it was all recorded (I am glad it is recorded for costumer servise experience review). I then asked for his name so I could include it in my complaint, but he refused and said there was no need to give his name because he is the only manager at that location 356 Eastern Ave, Chelsea, MA.
When I told him I would be filing a complaint, he told me to call the number posted at the door. I called while still in the store, but there was no live person available—only a voicemail system. I left a message.
Overall, I am very disappointed by the service and attitude I received. I won’t be returning to this store.
Atmosphere: 1
Food: 1
Service: 1
I’ve gone to many other Dunkin’s but this is by far the only time I’ve had issues more than once i often go to this Dunkin in the morning but today I decided to go in the afternoon since there is a park nearby but i was met with such a rude female employee who seemed to be in her 40’s she got my order wrong in the drive through so i went inside to correct it and she was working the cash register. I patiently waited for her to finish up with the client she had in front and when she was done, I went and told her about how my order was incorrect, and I had already paid and I showed her my receipt and everything and she was very condescending she rolled her eyes at me as if I hadn’t paid and I feel like it was it might’ve been racially motivated apart from this my order took a very long time, even though there was nobody inside and I was told it’s very busy right now.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Dunkin' Refreshers
I went to this dunkin a few minutes ago. I went through the drive through and got 4 refreshers but only received 3 I went inside after being told to wait a few minutes in the pick up spot. There was a very rude lady in the front who I spoke with about not having received my full order she said I had only ordered 3 and I thought maybe there was a miscommunication so I reordered the missing refresher just for her to throw my receipt at me even though I had repaid for something that I had already paid for since ons of the other employes remembered that i had gone through the drive through. I was forced to pay twice and didn't even get my money back. Overall she was terribly rude and im not good at confrontations so i left. I'm just leaving this review as a warning for others if they end up coming here and meeting this woman
Food: 5
Service: 1
Recommended dishes: Dunkin' Refreshers
Espresso machine has been cleaning Early!
Service: 1
Dear Dunkin’ Donuts Management,
I hope this message finds you well.
I am writing to express my dissatisfaction with the service I received at your [this location] on the morning of [5/29/2025]at 9:43 Am
I ordered a flavored coffee and a croissant through the drive-thru. When I received my coffee, I noticed that the flavor syrup was not properly mixed—it was all at the bottom, which made the drink unpleasant. I politely pointed this out to the employee, expressing that I value quality and expect well-prepared coffee.
To my surprise, instead of addressing my concern professionally, the staff member responded with frustration and told me, “Next time, make your coffee at home.” I found this response extremely disrespectful and unprofessional. As a paying customer, I expect to be treated with courtesy, not sarcasm or hostility.
I hope you take this feedback seriously. I believe in supporting local businesses, but basic respect and customer service should never be compromised. I trust that this issue will be looked into, and that necessary steps will be taken to ensure better experiences in the future. I ordered a flavored coffee and a croissant through the drive-thru. When I received my coffee, I noticed that the flavor syrup was not properly mixed—it was all at the bottom, which made the drink unpleasant. I politely pointed this out to the employee, expressing that I value quality and expect well-prepared coffee.
To my surprise, instead of addressing my concern professionally, the staff member responded with frustration and told me, “Next time, make your coffee at home.” I found this response extremely disrespectful and unprofessional. As a paying customer, I expect to be treated with courtesy, not sarcasm or hostility.
I hope you take this feedback seriously. I believe in supporting local businesses, but basic respect and customer service should never be compromised. I trust that this issue will be looked into, and that necessary steps will be taken to ensure better experiences in the future .
This incredibly rude lady questioned my order when I knew it was made wrongly. After telling her that the order was made wrongly she said “It’s the same drink”. She ended up being. wrong as the two drinks were clearly different colors. While she went to go remake the correct drink she made snarky comments to another customer she was attending. I don’t want to say it’s racially motivated but she was way friendlier with the white customers.
Restaurantji Recommends
Very good service
Atmosphere: 5
Service: 5
Updated Review:
I’m updating my previous review due to a concerning experience with the drive-thru staff. The woman working there has been consistently rude, to the point that I’m questioning whether her behavior is racially motivated.
On one occasion, my baby was crying in the car, and she rolled her eyes and exclaimed “Oh my God!” in a very disrespectful tone. I chose to ignore it at the time. On another visit, I used Google Pay, and she told me rudely, “Next time, tell them we don’t accept over-the-phone payments,” even though contactless payment is a standard option. When I asked for clarification, she completely ignored me, as if I wasn’t even speaking.
Whether she’s dealing with personal issues or not, there’s no excuse for such poor customer service. The senior lady who used to work there was always polite and professional—this is a stark contrast. I hope the management addresses this behavior seriously.
Love the service from a customer rep in the morning she always says goodmorning hun. The lattes are done good in this Dunkin
Atmosphere: 2
Food: 1
Service: 1
That place sucks. Whoever running it, the manager is rude doesn’t know how to talk to customers
Atmosphere: 1
Food: 1
Service: 1
Service is always great a lot of kind workers boss Mario, William, Jonas, Jasmine, Salomon,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts Boston Cream Pie, Dunkin' Energy
I had a great experience at Dunkin’ Donuts, thanks to Redwana! She was friendly, fast, and made sure my order was just right, I told her to add 2 more caramel swirls after making in my coffee & she did. Even during a busy rush, she remained patient and professional, handling everything with a smile. It’s always a pleasure to be greeted by someone so kind and efficient. Great customer service makes all the difference—thank you, Redwana! I’ll definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts Boston Cream Pie
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