Dunkin'

356 Eastern Ave, Chelsea
(617) 889-1228

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Recent Reviews

Hot food not worth ordering at this location- they don't even heat it up/toast it all the way. Maybe the machines broken?

Drinks are still good though.

Blame management- this location is almost always understaffed. Workers barely able to keep up with online orders and walk-in customers regularly waiting several minutes to order while staff trying to take care of drive through.

People often walk out while waiting in...
I had a great experience at Dunkin’ Donuts, thanks to Redwana! She was friendly, fast, and made sure my order was just right, I told her to add 2 more caramel swirls after making in my coffee & she did. Even during a busy rush, she remained patient and professional, handling everything with a smile. It’s always a pleasure to be greeted by someone so kind and efficient. Great customer service makes all the difference—thank you, Redwana! I’ll definitely be coming back.
The manager was at the window again this morning and I absolutely understand that everyone has a bad day maybe even 2 bad days in a row. But this guy is always rude and if you ask him as my mother in law did this morning to put money on her card he got even more pissy and rude. Now mind you she goes there everyday and spends at the least $20.00, and tips everyday. This guy is an awful manager and clearly doesn't belong dealing people in the food industry. Actually he shouldn't...

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