Just Another Phoenix Restaurant

Haven’t been here in quite a while. The Waitress was pleasant. After that things went downhill. The restaurant really needs a good cleaning stickie tables, dirty floor. We were served Eggs Benedict with a broken hollandaise sauce. Ordered Eggs Benedict with bacon it was served with ham. When I mentioned the order was not correct I was informed that is how Eggs Benedict is always served. The potatoes were bland and cold. Now I know why there were only a few customers. Rather expensive for poor quality food.

THE SERVICE:

I was greeted by a friendly hostess/waitress who promptly escorted me to a table. The waitress was attentive and helpful.

THE ATMOSPHERE:

The interior of the restaurant is in need of refurbishing and deep cleaning. The weathered and torn booth seating, grubby carpet, grimy flooring, and dingy restroom was uninviting.

Another area of concern was the amount of food and discarded napkins on the floor around some tables/booths. There were more employees than customers while I dined providing ample opportunity for cleaning.

I observed a young gentleman haphazardly clearing table tops but not picking up any of the trash directly under the booths/tables. After he “cleaned”, a waitress later grabbed a broom to sweep up the mess he ignored.

The waitress assigned to my table kept herself busy. As I was leaving, I observed her beginning to clean another section with dirty table tops, and a lot of discarded food and trash on the carpet. She stood out as a very hard worker while others complained endlessly at the soda fountain ignoring opportunities to create a welcoming environment for customers.

THE FOOD:

The stuffed French toast was okay. After scraping off the excessive whip cream, the French toast tasted all right. The chourico hash was underwhelming. Lastly, The apple juice tasted very watered down..

THE OPPORTUNITY:

Renovations are costly, but there are budget friendly upgrades that would make an immediate difference. The tile flooring to include the restroom needs an industrial cleaning to rid the off putting grease and grime appearance. Updating the bathroom lighting, finishes, and a fresh coat of paint would create much needed brightness. Using a leather repair kit may help improve the appearance of those booth seats.

From the conversations I overheard, it doesn’t appear as though employees are happy in their working environment, and they feel under appreciated. This may explain the lack of motivation and attention to detail I observed.

Have gone here many times over the years and was always pleased, apparently there's been a change in ownership, so just went there very recently and without exaggeration the worst breakfast I've ever had in my life, my wife literally had three bites of hers, I ate maybe 10 to 15 % of mine, the waitress asked what was wrong (she was very nice) I told her very politely what we thought, she went to management to try and see what could be done and they literally did nothing for us, I have friends that own restaurants, and if the food was so bad the customer didn't eat it they would never expect them to pay the bill, but not at just another phoenix, I hope the 40 some odd dollars I spent there was worth it for them I will never set foot in there again, shameful, Update 6/27/25 I felt the need to respond to your reply of my review, you mentioned the waitress checked in several times during the course of our visit there, which is true and the last time she came over both of our meals were hardly touched, and she asked what was wrong I explained it to her very respectfully, and she said she was going to go back and speak to management, that would have been the time to address the issues we had, there was no discount offered, they took the hash off my bill which was burnt, and I still paid for the meals which were barely touched! Honestly I don't care to discuss this any further if you feel that you were right in charging me then that's your prerogative, I know I would never charge somebody for something they were totally dissatisfied with, and just for the record I was extremely respectful and polite to your waitress and I even apologized to her and still left her a 20% tip I had no issues with her at all, she was very nice

Staff are very good.

I had an omelet, cheese roll, and French toast. All were delicious. My waitress was friendly and attentive and my food came out quickly.

Got breakfast and there was a ant walking on my plate

In my mind this spot has been going downhill for some time..ordered a basic bacon and egg breakfast....home fries were barely warm, toast was cold and hard as a rock...I'm done... won't be back

This place has amazing specials every day. Sweet & Savory! The new owners are so sweet and genuine and are doing awesome in their new adventure. I hope everything goes smooth for them as they learn the restaurant business.

Food is always delicious, and served with a smile.

Terrible service Terrible food Bathrooms are dirty Not at all what it was when it was phoenix’s

I wanted lunch but this diner had less than a handful of choices, so I ordered The pumpkin pancakes and they were paper thin, tasted awful and were not fully cooked. I asked the waitress for just home fries and let her know the pancakes were under cooked and ripped the plate off the table and didn’t say anything then came back to the table dropped another order of pumpkin pancakes and said if you don’t want to eat them take them home. I’m definitely not going back the food and service was absolutely terrible.

The worse place I've been too and I live in Fall River. First off coffee cups were dirty when you tell the staff they tell you they are all like that just stained from the coffee but it shouldn't be to the point you can't scrape it off with your finger. Home fries were not home fries but boiled and grilled all half potato pieces of potatoes. Chorizo hash was even worse as it looked and tasted like it was chewed up and mommy birded on the plate. The eggs where the only thing done right but also the hardest to mess up. Gratuity atomically add to bill so no reason for good service I guess. I would not recommend this place to anyone for any reason. I would rather eat breakfast in a homeless encampment bet you the food would be better. Manger only offer to take care of us when we come back next time. Told him then and now I will never for any reason in the world ever go back there. If you eat here good luck.

Atmosphere: 1

Food: 1

Service: 1

Was so disappointed.I used to be a regular customer and this trip reminded me not why I am no longer a regular customer. Bacon was over cooked potatoes had no flavor pancakes were as flat as a piece of paper. Sat with a view of the grill and let's just say it needs a deep clean.

Atmosphere: 3

Food: 1

Service: 1

Classic diner! The staff is very friendly, and the food was great. We especially LOVED their veggie omelette, corned beef hash, and home fries. Their sausage links had amazing flavor but we thought were a little on the dry side. Great pancakes as well! Would definitely come back. Thank you!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Veggie Omelette, Toast, Home Fries

The food is really good. I highly recommend the Peanut Butter Crinch French toast if you like peanut butter!

Atmosphere: 5

Food: 5

Service: 5