Went with one other person. Sat us all the way in the back next to two 6 tops. Our waiter was covering all three tables. Thus, did not pay us attention pretty much the entire time we were eating. We didn't get our drinks until we were nearly done with the meal.
Cindy Zimmerman
Love this place. Food was awesome. So good!
Atmosphere: 5
Food: 5
Service: 5
Jade
Went for my friend’s birthday and had all-you-can-eat (AYCE) ultimate option.Our server, Patcha, went above and beyond. She clarified some menu questions, was very sociable and patient with us.The table runners were also fast and efficient. As we waited for our s’mores the staff all came in with a gong and sang happy birthday. It was such a pleasant surprise.Overall, loved this Guy-Kaku branch. Loved having Patcha. Definitely would request for her above and beyond customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Japanese Fried Chicken Karaage, Single S'More, Gyu-Kaku Premium Select Plate Raw
Pearl Hu
This is our go-to Gyu Katu in Boston. It can be crowded without reservation.
Atmosphere: 4
Food: 5
Service: 4
Meraj Ramezani
This is an awful ? racist play, kept me waiting for 20 mins after saying they have seats available and kept taking with someone on the phone!
ignacio
We came here 5 years ago with friends at night and it was an amazing experience.Five years later and the service is… Terrible? What happened?Waited 20 minutes~ to be attended at the door. Had to ask if anyone was coming, and if they were even open. 15 minutes ~ waiting for a waiter at the table. Had to ask if we even had a waiter.Little attention from the waiter… Very bad service. It wasn’t even busy and there were maybe 5-6 waiters available with maybe 4 tables with a few people. Luckily one of the Asian waiters was nice enough to take care of us as well, so that saved part of our experience.I did notice that as the Asian employees started to come in(past 5pm or so), things started to pick up and get much better.So my advice is… Eat here later at night? When the Asians are working? lolYea… I’ll have to come back at night and try it out again and hopefully I can change my review. I can’t let this place be a ruined memory.
Atmosphere: 4
Food: 5
Service: 1
AdeleMarie
Our reservation was at 7:45PM. We decided to do the all you can eat which we only have 90 minutes for. They didn't tell us that the kitchen closes at 9PM until 8:50PM. We spent so much time looking for our waited to order more food but he was nowhere to be found. So we definitely did not get our moneys work, not even close. Very disappointing especially since we got the $74pp all you can eat.
MarleyT
I would definitely recommend this place! Amazing food ! Amazing prices ! Best customer service ! Servers are fast efficient and friendly! My server last nought was amy and she was the best !
Wait staff was great she was very attentive Bathrooms are clean Greeter was welcoming as well Food was good, great choices for meats and sides Location is fine parking is available for free
Austin
The service was the worst I have experienced in Boston. Our server was flat out rood, she was upset when we weren't ready to order immediately and the hostess was totally inept. The food runners etc were all nice but not very knowledgable. For Hibachi, it is pretty expensive, so I would expect there to be at least normal service. I am not expecting fine dinning at this chain restaurant, just for servers to at lest be basically nice.
Ordered all you can eat, you have 60 minutes to order and 90 minutes to finish. At the 90 minute mark we were told that we need to pay for a few dishes because they are not finished at the 90 minute mark. Come on, we are still trying to finish and enjoy everything. This place makes customer no longer enjoy food but a competition.
Hawa Cherif
I love this place. Such a great customer service. Dayana is lovely as always. She makes me want to come to this location whenever I get the chance.
Atmosphere: 5
Food: 5
Service: 5
ryan pinto
Food was great and service was excellent. The staff was attentive and the manager, Anthony, came to our table several times to check up on us. Anthony did a great job making sure we were well taken care of. I will be coming again. Highly recommend this Japanese BBQ!
Atmosphere: 5
Food: 5
Service: 5
anonymous lily
I cane here with a friend recently and we got the meat lovers deal. Dayanna was our server and was amazing. She was very honest with us and the service was great. Would definitely recommend.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Steak
aciel tejeda
I unfortunately have been having problems in this location due to a so-called manager named Tony he does not know how to respect customers he does not know the meaning at all of the customer is always right I have been coming to this location for years now I have even worked there for a year and a half and I was so disappointed when I called to order the same thing that I have been ordering for the past 2 years Tony continued to tell me that I was lieng that no one has been giving me that order for take out I even asked for the original item and to have add-ons and I would pay extra he continued to tell me no he was not helpful at all he was very rude disrespectful and finally when I asked him who he was and what his name was because I had never heard of him before he got upset and hung up in my face this is a continuing thing I have been calling for the past 3 days unable to get in contact with any other manager because he has been making sure that he's the only one at the phone so that I will not get in contact with any one else this is so disappointing and I don't think that I will ever be returning to any gayu kaku franchise ever again as I am a regular customer and my family!!.Tony brings such great shame to such a great franchise!!Besides that me and my family love the food and have never been disrespected by anyone ever we have always been treated with love and respect and this is really disappointing!!
Went with one other person. Sat us all the way in the back next to two 6 tops. Our waiter was covering all three tables. Thus, did not pay us attention pretty much the entire time we were eating. We didn't get our drinks until we were nearly done with the meal.
Love this place. Food was awesome. So good!
Atmosphere: 5
Food: 5
Service: 5
Went for my friend’s birthday and had all-you-can-eat (AYCE) ultimate option.Our server, Patcha, went above and beyond. She clarified some menu questions, was very sociable and patient with us.The table runners were also fast and efficient. As we waited for our s’mores the staff all came in with a gong and sang happy birthday. It was such a pleasant surprise.Overall, loved this Guy-Kaku branch. Loved having Patcha. Definitely would request for her above and beyond customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Japanese Fried Chicken Karaage, Single S'More, Gyu-Kaku Premium Select Plate Raw
This is our go-to Gyu Katu in Boston. It can be crowded without reservation.
Atmosphere: 4
Food: 5
Service: 4
This is an awful ? racist play, kept me waiting for 20 mins after saying they have seats available and kept taking with someone on the phone!
We came here 5 years ago with friends at night and it was an amazing experience.Five years later and the service is… Terrible? What happened?Waited 20 minutes~ to be attended at the door. Had to ask if anyone was coming, and if they were even open. 15 minutes ~ waiting for a waiter at the table. Had to ask if we even had a waiter.Little attention from the waiter… Very bad service. It wasn’t even busy and there were maybe 5-6 waiters available with maybe 4 tables with a few people. Luckily one of the Asian waiters was nice enough to take care of us as well, so that saved part of our experience.I did notice that as the Asian employees started to come in(past 5pm or so), things started to pick up and get much better.So my advice is… Eat here later at night? When the Asians are working? lolYea… I’ll have to come back at night and try it out again and hopefully I can change my review. I can’t let this place be a ruined memory.
Atmosphere: 4
Food: 5
Service: 1
Our reservation was at 7:45PM. We decided to do the all you can eat which we only have 90 minutes for. They didn't tell us that the kitchen closes at 9PM until 8:50PM. We spent so much time looking for our waited to order more food but he was nowhere to be found. So we definitely did not get our moneys work, not even close. Very disappointing especially since we got the $74pp all you can eat.
I would definitely recommend this place! Amazing food ! Amazing prices ! Best customer service ! Servers are fast efficient and friendly! My server last nought was amy and she was the best !
Wait staff was great she was very attentive Bathrooms are clean Greeter was welcoming as well Food was good, great choices for meats and sides Location is fine parking is available for free
The service was the worst I have experienced in Boston. Our server was flat out rood, she was upset when we weren't ready to order immediately and the hostess was totally inept. The food runners etc were all nice but not very knowledgable. For Hibachi, it is pretty expensive, so I would expect there to be at least normal service. I am not expecting fine dinning at this chain restaurant, just for servers to at lest be basically nice.
Restaurantji Recommends
Ordered all you can eat, you have 60 minutes to order and 90 minutes to finish. At the 90 minute mark we were told that we need to pay for a few dishes because they are not finished at the 90 minute mark. Come on, we are still trying to finish and enjoy everything. This place makes customer no longer enjoy food but a competition.
I love this place. Such a great customer service. Dayana is lovely as always. She makes me want to come to this location whenever I get the chance.
Atmosphere: 5
Food: 5
Service: 5
Food was great and service was excellent. The staff was attentive and the manager, Anthony, came to our table several times to check up on us. Anthony did a great job making sure we were well taken care of. I will be coming again. Highly recommend this Japanese BBQ!
Atmosphere: 5
Food: 5
Service: 5
I cane here with a friend recently and we got the meat lovers deal. Dayanna was our server and was amazing. She was very honest with us and the service was great. Would definitely recommend.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Steak
I unfortunately have been having problems in this location due to a so-called manager named Tony he does not know how to respect customers he does not know the meaning at all of the customer is always right I have been coming to this location for years now I have even worked there for a year and a half and I was so disappointed when I called to order the same thing that I have been ordering for the past 2 years Tony continued to tell me that I was lieng that no one has been giving me that order for take out I even asked for the original item and to have add-ons and I would pay extra he continued to tell me no he was not helpful at all he was very rude disrespectful and finally when I asked him who he was and what his name was because I had never heard of him before he got upset and hung up in my face this is a continuing thing I have been calling for the past 3 days unable to get in contact with any other manager because he has been making sure that he's the only one at the phone so that I will not get in contact with any one else this is so disappointing and I don't think that I will ever be returning to any gayu kaku franchise ever again as I am a regular customer and my family!!.Tony brings such great shame to such a great franchise!!Besides that me and my family love the food and have never been disrespected by anyone ever we have always been treated with love and respect and this is really disappointing!!