Employee Key is a real problem. Gives attitude to colleagues and customers. Everything is backed up in the store and he’s out taking his time restocking things that aren’t necessary. Why is he the only one not on a station? Also the place smelled moldy right when I walked in so the rest of the experience was bad
Atmosphere: 1
Food: 5
Service: 1
PJ Dias
Truly a shame how this Starbucks has become a product of its environment. Same amazing quality product but subpar service and management of the premises. As much as it pains me to say this, it is still true, but the Starbucks inside of the Target in the same plaza is 10 times if not 20 times better than this one.
Atmosphere: 3
Food: 5
Service: 1
salem
Fire them all. Every order is a mess and the interaction with the staff at this location feels so spectacularly rude and incompetent. They are uninterested in basic human decency.
Jessica
They always get it wrong
Yaneisha Latimer
Whoever is on shift today and wrote enjoy on my Trenta dragonfruit lemonade, love you! I was over this morning and the thought was really cute and sweet!
Food: 5
Rheeya Patel
The staff were very friendly, they were having a rush so there was an issue with my drink. They happily remade it and Kaey? was wonderful.
bob greg
30 min wait for a latte and then didn’t even get it had to get a refund
Atmosphere: 1
Service: 1
Nguyen Ngoc Vân Anh
i go to this starbucks alots,i come here mostly everyweek and i love the old employees cause they know how to MAKE the drink good and i just bought some matcha and coffee today and the new employees don’t even mix it and it don’t looks good, like it make u don’t wanna drink it , also the cold foam too loose and they forgot my cookie crumbles and i told them that they forgot my cookie crumble they still looks confused, and one last thing, they talking way too long to made a drink , i alway order on the app and i took 20 mins there and they still didn’t make my drink, i know they new but they taking too long, they need to do better then this
Food: 5
Service: 3
Daniel Carrizales
This is my go to starbucks but the last month I have had to wait 20min for a drink and the drink quality is getting very bad. Yall need to figure out whats happening or you will keep losing customers
Been coming to the South Bay location since 2021 Sorry to say this was my favorite Starbucks shop. Not anymore the staff is not welcoming. I’m a regular customer my order has been messed up several times my order stays the same Carmel Macchiato, oatmeal with berries, dried fruit, and brown sugar. I in store and on the app. I have asked for my money back twice. Had my order remade over and it was horrible. The Staff that knows me well no problem with them, there’s new staffing with no customer service no effort. Food and drinks -6. I will not be going back to South Bay location no time soon.
Atmosphere: 1
Food: 2
Service: 2
blake rickerson
Great atmosphere
Tanish Katial
I ordered a falafel pocket and they gave me chicken pocket. I am a vegetarian and I was very disappointed, but they didn’t care about this mistake at all and just gave me another pocket.
Service: 1
Samuel Donovan
Genuinely annoyed at my visit to Starbucks today, but it has nothing to do with the people who are absolutely working their butts off there. The waiting line was probably 20 people deep, people were getting annoyed, the workers were working as fast as they could, and yet whatever visiting manager was wandering around couldn’t be bothered to put on an apron and help out. Instead, all I saw her do was getting the face of the one guy working on taking orders.
This location has long needed additional ovens and drink machines – it took 30 minutes from the time that I ordered to the time that my food came out – and yet nothing gets done, and the workers – all of whom are working at a lightning pace – bear the brunt of the frustration.
Just genuinely frustrating to see whatever district office manages this branch fail it’s so badly, especially when it could be making so much more money, given the location it’s in.
i like their latte
Employee Key is a real problem. Gives attitude to colleagues and customers. Everything is backed up in the store and he’s out taking his time restocking things that aren’t necessary. Why is he the only one not on a station? Also the place smelled moldy right when I walked in so the rest of the experience was bad
Atmosphere: 1
Food: 5
Service: 1
Truly a shame how this Starbucks has become a product of its environment. Same amazing quality product but subpar service and management of the premises. As much as it pains me to say this, it is still true, but the Starbucks inside of the Target in the same plaza is 10 times if not 20 times better than this one.
Atmosphere: 3
Food: 5
Service: 1
Fire them all. Every order is a mess and the interaction with the staff at this location feels so spectacularly rude and incompetent. They are uninterested in basic human decency.
They always get it wrong
Whoever is on shift today and wrote enjoy on my Trenta dragonfruit lemonade, love you! I was over this morning and the thought was really cute and sweet!
Food: 5
The staff were very friendly, they were having a rush so there was an issue with my drink. They happily remade it and Kaey? was wonderful.
30 min wait for a latte and then didn’t even get it had to get a refund
Atmosphere: 1
Service: 1
i go to this starbucks alots,i come here mostly everyweek and i love the old employees cause they know how to MAKE the drink good and i just bought some matcha and coffee today and the new employees don’t even mix it and it don’t looks good, like it make u don’t wanna drink it , also the cold foam too loose and they forgot my cookie crumbles and i told them that they forgot my cookie crumble they still looks confused, and one last thing, they talking way too long to made a drink , i alway order on the app and i took 20 mins there and they still didn’t make my drink, i know they new but they taking too long, they need to do better then this
Food: 5
Service: 3
This is my go to starbucks but the last month I have had to wait 20min for a drink and the drink quality is getting very bad. Yall need to figure out whats happening or you will keep losing customers
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Had to wait almost 30 mnts just for a drink
Atmosphere: 1
Food: 1
Service: 1
Been coming to the South Bay location since 2021 Sorry to say this was my favorite Starbucks shop. Not anymore the staff is not welcoming. I’m a regular customer my order has been messed up several times my order stays the same Carmel Macchiato, oatmeal with berries, dried fruit, and brown sugar. I in store and on the app. I have asked for my money back twice. Had my order remade over and it was horrible. The Staff that knows me well no problem with them, there’s new staffing with no customer service no effort. Food and drinks -6. I will not be going back to South Bay location no time soon.
Atmosphere: 1
Food: 2
Service: 2
Great atmosphere
I ordered a falafel pocket and they gave me chicken pocket. I am a vegetarian and I was very disappointed, but they didn’t care about this mistake at all and just gave me another pocket.
Service: 1
Genuinely annoyed at my visit to Starbucks today, but it has nothing to do with the people who are absolutely working their butts off there. The waiting line was probably 20 people deep, people were getting annoyed, the workers were working as fast as they could, and yet whatever visiting manager was wandering around couldn’t be bothered to put on an apron and help out. Instead, all I saw her do was getting the face of the one guy working on taking orders.
This location has long needed additional ovens and drink machines – it took 30 minutes from the time that I ordered to the time that my food came out – and yet nothing gets done, and the workers – all of whom are working at a lightning pace – bear the brunt of the frustration.
Just genuinely frustrating to see whatever district office manages this branch fail it’s so badly, especially when it could be making so much more money, given the location it’s in.
Atmosphere: 3
Food: 5
Service: 2
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