Check your bag every time, they’re going to mess up your order.
Atmosphere: 3
Food: 5
Service: 1
Eric Rodriguez
Bad customer service. The morning shift are amazing, however the evening shift are so rude and careless.
Service: 1
J H
It's dunkin
Atmosphere: 5
Food: 5
Service: 5
Lauren Ting
This location makes too much money to have a ripped, pathetic flag such as this! 😐
Jose
I tried few Dunkin in my area, and I guess this is my new spot. Hot coffee, fresh donuts and the sandwiches are also good! I believe she's the manager a couple of months ago my order was messed up came back and I spoke to some girl behind the counter which called someone else, she was out back she fixed my order and she reassured me that my order will be good from this point moving forward 2 months later my orders always perfect. Now I get my coffee and a smile in the morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin
anmarie st. amand
THIS IS THE WORST DUNKINS IN DRACUT! Every single time I go here, which isn’t the often because I deliberately try to avoid this one, I’m paying for nothing but hot water in a cup. They need a course in how to make coffee obviously.
They also just had a new employee working the drive through. She was obviously struggling. When we got to the window there wasn’t even another employee in sight. Terrible management if you ask me. It’s more than worth the extra two minutes to just drive down to Bridge street dunks.
Service: 1
Lisa Baker
Just ordered a decaf tea at the drive thru received a coffee. Went inside to get it fixed and received another coffee with a tea bag in it. Only one employee, who didn't wait on me, inquired as to why I was sill standing there and said sorry. However, the female employees of which it took three, yes three, to make a simple cup of tea neither said sorry for the inconvenience or thank you. As a matter of fact one rude witch even acted as if it was me bothering her! All the while my family's waiting in the car. And... the place was dirty and full of flies. No class in this Dracut Massachusetts establishment.
Curtis Cormier
This DD is horribly slow. If you don't have 30 minutes to kill, you need to go somewhere else.
Atmosphere: 1
Food: 3
Service: 1
RicardoDrinketh
Dunkin Donut’s isn’t a 5 start restaurant but with that being said. There’s an exponential drop in quality of food, if Dunkin’s regular quality is usually mediocre, then this place is outrageously bad in comparison. Everything’s made poorly and as of lately, has been tasting older and more stale than usual. New service hires are unprofessional and rude.
They always mess up my order every time!! I ask for bacon I get sausage I order medium get a small it’s insanely ridiculous. Just now I waited at the counter and no one took my order for 10 minutes even though I was first in line and the drive through was empty. When someone finally took it they sold me a bacon egg and cheese croissant but were out of croissants so I had to go with a plain bagel and after waiting 5 more minutes a worker walks out and and tells me while chuckling like it’s funny that they had dropped the last plain bagel and if there’s anything else I would want instead. I didn’t even want the bagel that’s one an English muffin is extremely small compared to what I had purchased 2 and 3 it took half of my 30 minute break for them just to mess up I hadn’t even gotten my drink yet at this point. The worker gave attitude when I requested a refund like I was crazy. IM sitting here with no food now writhing this with the little time they left out the 30 mins I thought was enough. There’s countless Dunkin’s within 5min of this area you are one million percent better off going to one of those and that’s on god.
Atmosphere: 1
Food: 1
Service: 1
Karina R
I love coming to this Dunkins location. The staff are attentive and nice, plus my coffee is always good and right! Thank you Dunkins crew. ?
Atmosphere: 5
Food: 4
Service: 5
Dan Dex
Flies on donuts / items missing after picking up / angry staff / cup full of ice when asked for less ice / weird atmosphere
Atmosphere: 1
Food: 1
Service: 1
Da Kale
America runs on Dunkins. If you don't love it that's your problem. 5/5
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Sausage Egg and Cheese
Ramona Eastman
Went through the drive thru the lady at the window was nice but my coffee had wayyy too much cold foam. I was in a rush and the drive thru line was slow so I didn’t ask for them to fix it. I work at a dunkins too and if I put this much cold foam in a customers drink my boss would have yelled at me
Great coffee great service ITS DUNKS
Service: 5
Check your bag every time, they’re going to mess up your order.
Atmosphere: 3
Food: 5
Service: 1
Bad customer service. The morning shift are amazing, however the evening shift are so rude and careless.
Service: 1
It's dunkin
Atmosphere: 5
Food: 5
Service: 5
This location makes too much money to have a ripped, pathetic flag such as this! 😐
I tried few Dunkin in my area, and I guess this is my new spot. Hot coffee, fresh donuts and the sandwiches are also good! I believe she's the manager a couple of months ago my order was messed up came back and I spoke to some girl behind the counter which called someone else, she was out back she fixed my order and she reassured me that my order will be good from this point moving forward 2 months later my orders always perfect. Now I get my coffee and a smile in the morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin
THIS IS THE WORST DUNKINS IN DRACUT!
Every single time I go here, which isn’t the often because I deliberately try to avoid this one, I’m paying for nothing but hot water in a cup. They need a course in how to make coffee obviously.
They also just had a new employee working the drive through. She was obviously struggling. When we got to the window there wasn’t even another employee in sight. Terrible management if you ask me. It’s more than worth the extra two minutes to just drive down to Bridge street dunks.
Service: 1
Just ordered a decaf tea at the drive thru received a coffee.
Went inside to get it fixed and received another coffee with a tea bag in it.
Only one employee, who didn't wait on me, inquired as to why I was sill standing there and said sorry.
However, the female employees of which it took three, yes three, to make a simple cup of tea neither said sorry for the inconvenience or thank you.
As a matter of fact one rude witch even acted as if it was me bothering her! All the while my family's waiting in the car.
And... the place was dirty and full of flies.
No class in this Dracut Massachusetts establishment.
This DD is horribly slow. If you don't have 30 minutes to kill, you need to go somewhere else.
Atmosphere: 1
Food: 3
Service: 1
Dunkin Donut’s isn’t a 5 start restaurant but with that being said. There’s an exponential drop in quality of food, if Dunkin’s regular quality is usually mediocre, then this place is outrageously bad in comparison. Everything’s made poorly and as of lately, has been tasting older and more stale than usual. New service hires are unprofessional and rude.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
They always mess up my order every time!! I ask for bacon I get sausage I order medium get a small it’s insanely ridiculous. Just now I waited at the counter and no one took my order for 10 minutes even though I was first in line and the drive through was empty. When someone finally took it they sold me a bacon egg and cheese croissant but were out of croissants so I had to go with a plain bagel and after waiting 5 more minutes a worker walks out and and tells me while chuckling like it’s funny that they had dropped the last plain bagel and if there’s anything else I would want instead. I didn’t even want the bagel that’s one an English muffin is extremely small compared to what I had purchased 2 and 3 it took half of my 30 minute break for them just to mess up I hadn’t even gotten my drink yet at this point. The worker gave attitude when I requested a refund like I was crazy. IM sitting here with no food now writhing this with the little time they left out the 30 mins I thought was enough. There’s countless Dunkin’s within 5min of this area you are one million percent better off going to one of those and that’s on god.
Atmosphere: 1
Food: 1
Service: 1
I love coming to this Dunkins location. The staff are attentive and nice, plus my coffee is always good and right! Thank you Dunkins crew. ?
Atmosphere: 5
Food: 4
Service: 5
Flies on donuts / items missing after picking up / angry staff / cup full of ice when asked for less ice / weird atmosphere
Atmosphere: 1
Food: 1
Service: 1
America runs on Dunkins. If you don't love it that's your problem. 5/5
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Sausage Egg and Cheese
Went through the drive thru the lady at the window was nice but my coffee had wayyy too much cold foam. I was in a rush and the drive thru line was slow so I didn’t ask for them to fix it. I work at a dunkins too and if I put this much cold foam in a customers drink my boss would have yelled at me
Food: 1
Service: 3
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