I’ve worked for Dunkin about 9 years. And this location specifically has always been an issue for me. My spouse and I decided to stop last minute, and the Assistant mgr(blue shirt) was order taker… this was the most disrespectful, rushed interaction I’ve had. Attitude was a bit much for 730 in the morning. Very snappy, sounded quite cranky. At the window he didn’t even make any eye contact, no smile on his face, practically threw the bag of food at us, didn’t give any napkins, my wraps were burnt to the point where the cheese was black and I couldn’t even Bend the wrap and tasted like the chemicals used to clean the ovens. the taste and smell made me vomit almost instantly. Hash browns were burnt as well. Coffee was the only thing made right. That was the last time I give a Won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Matthew Cote
Haven't been to dunks in quite a while so was unsure what to get. I was quickly greeted by a rushed individual who seemed so stressed by the total of 5 customers in the store. I suggest you teach employees not to rush customers and have an attitude like you don't want to be there. I'll be taking my business to the many other dunks around. Do better.
Atmosphere: 1
Food: 1
Service: 1
Lilian Konama
Went to get a matcha latte, the person in the window was dismissive, won’t let me finish my sentence, then I got my drink, I took one sip of the drink and it was almost done. Cup was filled with just ice. Not going back there again.
Atmosphere: 1
Food: 1
Service: 1
Mathio samir
I can’t imagine how the people are still drinking and eating from this place today March 18,2025 I ordered small mango pineapple and one Donut from this place I open the bag to reach out to eat the donut and I saw the bug around the donut and i went back to the person who has the manger or shift leader to show him the bug and he said to me what do you want you want the refund or what I was like excuse me that’s ridiculous I have my receipt and I really I don’t recommend it to anyone to stopping to get something from this place disgusting I spent 5.08 for nothing you should hire someone responsible for that
Heidi Hall
This service at this Dunkin' Donuts, through the drive through the woman, taking the orders is awful. She sounds like she doesn't even like her job. If you don't like your job, lady, get rid of it. Go somewhere else. The attitude sucks and I just left there. It's 12:05 PM. Today is Monday. November 18th, and to let you know, there was a manager that handed me my coffee cause he was wearing a blue shirt. He should take care of the problem.
Service: 1
A L
Worst Dunkin donuts in the area service is terrible, to many options of dunkins in area to bother with terrible service.
Atmosphere: 1
Food: 1
Service: 1
Sabrina Green
This place is absurd, I walked in and the girl in the window is screaming she needs coffees to be made and the man in the blue polo which I believe is a manager started screaming at her saying “todays not the day.” I almost walked out, the poor older woman at the counter looked like she was about to cry. I asked for my receipt to contact someone and they told me it couldn’t be retrieved… which is totally false because I’ve worked at a Dunkin before. This place needs a whole new team, the atmosphere appears to be toxic and made multiple customers uncomfortable.
Atmosphere: 1
Service: 1
Rjl L
Man they just can't get their coffee right. I don't know if it's well water or rusty pipes but ? I live very close to this location instead I'll keep driving 15 minutes further to bridge st in dracut DD. I've spoke to manger numerous times over the years about the taste.
Service here is fantastic love going here and highly recommend everyone to come here
Atmosphere: 5
Food: 5
Service: 5
Helen Phinney
Unbelievable went yesterday to buy three pounds of coffee for $19.99 gave them a $20.00 dollar bill I should of got a penny back but all I got was attitude and my receipt said no change due pennys add up so today when someone buys coffee Dunkin gets another penny and that adds up to two cents just think about how many people that's alot of pennies
Parking: Good
Recommended dishes: Donuts
Gordon L. Nickerson III
Every time I order a large iced coffee with a turbo the coffee is burnt tasting so bad it’s
Atmosphere: 3
Food: 1
Service: 2
Tyrell Soartan
Not so good service in my opinions n yes the drive thru is always fast but going in is always a wait foods never wrong though an always to my standards atmosphere usually a lot of complaints about inside.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Coolatta, Coffee Roll
Kathy Blake
Such a great change in the past month with customer service at this location!! Change in management has really turned this store around!! Keep up the good work!!
I’ve worked for Dunkin about 9 years. And this location specifically has always been an issue for me. My spouse and I decided to stop last minute, and the Assistant mgr(blue shirt) was order taker… this was the most disrespectful, rushed interaction I’ve had. Attitude was a bit much for 730 in the morning. Very snappy, sounded quite cranky. At the window he didn’t even make any eye contact, no smile on his face, practically threw the bag of food at us, didn’t give any napkins, my wraps were burnt to the point where the cheese was black and I couldn’t even Bend the wrap and tasted like the chemicals used to clean the ovens. the taste and smell made me vomit almost instantly. Hash browns were burnt as well. Coffee was the only thing made right. That was the last time I give a Won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Haven't been to dunks in quite a while so was unsure what to get. I was quickly greeted by a rushed individual who seemed so stressed by the total of 5 customers in the store. I suggest you teach employees not to rush customers and have an attitude like you don't want to be there. I'll be taking my business to the many other dunks around. Do better.
Atmosphere: 1
Food: 1
Service: 1
Went to get a matcha latte, the person in the window was dismissive, won’t let me finish my sentence, then I got my drink, I took one sip of the drink and it was almost done. Cup was filled with just ice. Not going back there again.
Atmosphere: 1
Food: 1
Service: 1
I can’t imagine how the people are still drinking and eating from this place today March 18,2025 I ordered small mango pineapple and one Donut from this place I open the bag to reach out to eat the donut and I saw the bug around the donut and i went back to the person who has the manger or shift leader to show him the bug and he said to me what do you want you want the refund or what I was like excuse me that’s ridiculous I have my receipt and I really I don’t recommend it to anyone to stopping to get something from this place disgusting I spent 5.08 for nothing you should hire someone responsible for that
This service at this Dunkin' Donuts, through the drive through the woman, taking the orders is awful. She sounds like she doesn't even like her job. If you don't like your job, lady, get rid of it. Go somewhere else. The attitude sucks and I just left there. It's 12:05 PM. Today is Monday. November 18th, and to let you know, there was a manager that handed me my coffee cause he was wearing a blue shirt. He should take care of the problem.
Service: 1
Worst Dunkin donuts in the area service is terrible, to many options of dunkins in area to bother with terrible service.
Atmosphere: 1
Food: 1
Service: 1
This place is absurd, I walked in and the girl in the window is screaming she needs coffees to be made and the man in the blue polo which I believe is a manager started screaming at her saying “todays not the day.” I almost walked out, the poor older woman at the counter looked like she was about to cry. I asked for my receipt to contact someone and they told me it couldn’t be retrieved… which is totally false because I’ve worked at a Dunkin before. This place needs a whole new team, the atmosphere appears to be toxic and made multiple customers uncomfortable.
Atmosphere: 1
Service: 1
Man they just can't get their coffee right. I don't know if it's well water or rusty pipes but ? I live very close to this location instead I'll keep driving 15 minutes further to bridge st in dracut DD. I've spoke to manger numerous times over the years about the taste.
Atmosphere: 1
Food: 1
Service: 1
jack was a great employee he was super nice
Atmosphere: 5
Food: 5
Service: 5
Jack was so great! Treated me awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service here is fantastic love going here and highly recommend everyone to come here
Atmosphere: 5
Food: 5
Service: 5
Unbelievable went yesterday to buy three pounds of coffee for $19.99 gave them a $20.00 dollar bill I should of got a penny back but all I got was attitude and my receipt said no change due pennys add up so today when someone buys coffee Dunkin gets another penny and that adds up to two cents just think about how many people that's alot of pennies
Parking: Good
Recommended dishes: Donuts
Every time I order a large iced coffee with a turbo the coffee is burnt tasting so bad it’s
Atmosphere: 3
Food: 1
Service: 2
Not so good service in my opinions n yes the drive thru is always fast but going in is always a wait foods never wrong though an always to my standards atmosphere usually a lot of complaints about inside.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Coolatta, Coffee Roll
Such a great change in the past month with customer service at this location!! Change in management has really turned this store around!! Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Sandwich
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