Heav’nly Donuts
592 Merrimack Ave, Dracut
(978) 710-7620
Recent Reviews
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Been going here everyday pretty much sense it opened, i live 3 houses away. Today I've never felt more disrespected, while getting my coffee i heard 3 of the kids working inside mock and make comments about me and my hair. They thought i couldn't hear them because the drive through window was closed but that was not the case. I don't really enjoyed being made fun of while I'm at my local coffee spot and the GM/manager will definitely be hearing about this one. Sucks cause i really enjoy this place but will not be coming back
Atmosphere: 1
Food: 1
Service: 1
Food is G R R E E A A T!!
Atmosphere: 3
Food: 5
Service: 5
Got a couple breakfast sandwiches wicked good real eggs,it's close and we love them
Food: 5
Service: 4
Love this place. However yesterday got a doughnut at 5 pm it was stale starting to get hard. No way to leave feedback on their website. Nice kids working there.
Atmosphere: 5
Food: 2
Service: 5
My favorite doughnut chain.
Atmosphere: 5
Food: 5
Service: 5
Very clean
Atmosphere: 5
Food: 5
Service: 5
The bakery items are great and usually the cooked food is fine. Occasionally I’ll get an over toasted bagel or missing items. The customer service is really poor. The workers and kids are fine for the most part, but the male and female managers have an intimidating and cocky personality. Don’t expect to get any help if they screw up your order.
Hot chocolate is really good , same hot
Atmosphere: 5
Food: 5
Service: 5
Working in a restaurant isn't easy, but that doesn't excuse the employee for being rude to me.Please note that if you are ordering donuts at the counter by the dozen, you have to pay FIRST before you make your selections. I was snapped at and treated like I was an inconvenience. I don't mind the process, just the attitude & the way I was spoken to.I will not be returning to this location. Hopefully whatever had the employee in such a foul mood will get better.
Atmosphere: 2
Food: 3
Service: 1
I love the coffee here! The muffins are great, too! It was a really great experience, especially when compared to DD!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Heavenly has always been fantastic- perhaps it was the store we went to. The service was great- the product was not.When I got home with a dozen donuts we dove in. All three of us has stale dry donuts- it was horrible. Not like 1 day old but 2 day old horrible. The special of the week had Lucky Charms on them. Even the cereal topping was soft and chewy- totally gross.This felt more like a Dunkin Donuts experience. The product used to be made in the store and fresh- no longer seems to be the case. We were totally disappointed.
Atmosphere: 4
Food: 1
Service: 4
I love the coffee here! The muffins are great, too! It was a really great experience, especially when compared to DD!
Atmosphere: 5
Food: 5
Service: 5
Here's something that did Turned myself off while Viewing they're Pastries ... I noticed that there were flies inside the Display case. Flying side to side landing ? only giving it One ⭐ instead of more.Price of Coffee and 2 pastries $13.00 ? After today and Viewing the Flies on an off the Donuts and Pastries. I will ? be purchasing anything else there.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Coffee Roll, Croissants
Closed 10 minutes early l, place already empty and no cars. Either update your hours online or honor the hours you post.Energy infusion is more than twice as expensive as the one at Dunkin’s. It’s $10 here, it’s like $4.50 at dunks.Won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Coffee and pastries are good, but prices are high.
Food: 3
Service: 3
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