This place is in need of some dedicated staff. There are some who are very good, but there are others who could use some extra training in the listening realm. Sometimes a hot coffee will be ordered for me and I end up with an iced coffee instead somehow. I will say that their serving time is pretty decent though.
Atmosphere: 3
Food: 5
Service: 4
Dao minhti
Never come back again if they don’t replace the staff. Bad service ever
Atmosphere: 2
Food: 2
Service: 1
Pam Bryant
Place is dirty, staff comes late. Employees on cell phones, staff is rude. Management doesn't care about how the store looks and Management is not friendly at all. They are losing customers to Starbucks in town. Corporate needs to step in to correct problems.
Atmosphere: 1
Food: 2
Service: 1
BARNDOMINIUM Co.
This store has some sanitary issues! Look at the worker on the photo using his phone while working on top of the cutting board where they put the food! Aside from being rude to customers and swearing at the back of the counter he didn’t wash his hands after counting a bunch of tip money from the jar. I’m posting this so all your customers are aware as well as the owner of the establishment that you will likely lose a lot of customers if you keep it this way. I think you guys can do better just pick the right employees.
Patrick Lessard
Make sure you order a day in advance
Caitlain Lami
Best dunkin
Atmosphere: 5
Food: 5
Service: 5
Dana Degen
They know me by face and my order! I love it here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels with Cream Cheese Spread, Maple Sugar Bacon Breakfast Sandwich
Kaitlan Rice
This Dunkin Donuts location is an absolute disgrace. Workers are rude, pretty much incompetent, on their phones while taking orders. It took us 20 minutes just to get two hot coffees and the line was building up after us with no orders being taken. I will happily drive the extra 5 minutes to the one in Springfield. Do better
Atmosphere: 1
Food: 3
Service: 1
Brittany Kingan
Should have known better than to order here. My office placed a mobile order for 3 coffees and a sandwich, and all 3 coffees were made incorrectly and the sandwich was inedible.
Save your money and go somewhere else.
Food: 1
Reinaldo Bonilla Jr.
Atmosphere is awesome great location just I don't feel like the team was passionate about making coffee I will give another chance earlier in the day as my last visit was in afternoon
Recommended dishes: Bagels with Cream Cheese Spread
Stefan
Dunkin....clean up your stores!! In the last 15 years I have had maybe 3-5 decent experiences, and those were a long time ago. I agree with the majority of reviewers, the staff here is consitantly the most apathetic and indifferent group of people I have ever come across. To think this is an acceptable standard of service is disgraceful, considering the prices they charge. The service would improve if they hired apes to work there, probably cleaner as well. On my last visit, I ordered a hot macchiato and got a cup of hot milk! As far as drive thru goes, that's the town's fault, they have a strickt no drive thru law that they are unwilling to change, which is what lead Dunkin to choose NOT to remodel or relocate the East Longmeadow Dunkin. In summary, I decided to invest in a quality fully automatic espresso machine and have perfect coffee with the push of a button at home. Given the cost of the machine it will pay for itself in the equivalent of about 4 months worth of going to Dunkin. (based on $7.50 per day for 5 days every week) Do the math...make coffee and breakfast at home, you'll start your day without the stress. If you do want the take out experience, go to the shelb**** falls fresh roasters around the corner, you'll never leave there unhappy!!
Atmosphere: 1
Food: 1
Service: 1
Rhiannon Hollaway
Every time I go here it baffles me the lack of etiquette and professionalism of any and ALL of the associates. You’re in a small suburban town not the hood.
Atmosphere: 1
Food: 1
Service: 1
Brynn Biccum
Desperately needs a drive thru. I live in East Longmeadow and I usually go to dunkin in other towns with drive thrus.
Audri Cid
The service here was verrrrrrrrrry slow at 3:30 in the afternoon with one person ahead of me. They never made my order and when I asked about it 10 minutes later, they made it wrong. I won’t be going back.
This place is in need of some dedicated staff. There are some who are very good, but there are others who could use some extra training in the listening realm. Sometimes a hot coffee will be ordered for me and I end up with an iced coffee instead somehow. I will say that their serving time is pretty decent though.
Atmosphere: 3
Food: 5
Service: 4
Never come back again if they don’t replace the staff. Bad service ever
Atmosphere: 2
Food: 2
Service: 1
Place is dirty, staff comes late. Employees on cell phones, staff is rude. Management doesn't care about how the store looks and Management is not friendly at all. They are losing customers to Starbucks in town. Corporate needs to step in to correct problems.
Atmosphere: 1
Food: 2
Service: 1
This store has some sanitary issues! Look at the worker on the photo using his phone while working on top of the cutting board where they put the food! Aside from being rude to customers and swearing at the back of the counter he didn’t wash his hands after counting a bunch of tip money from the jar. I’m posting this so all your customers are aware as well as the owner of the establishment that you will likely lose a lot of customers if you keep it this way. I think you guys can do better just pick the right employees.
Make sure you order a day in advance
Best dunkin
Atmosphere: 5
Food: 5
Service: 5
They know me by face and my order! I love it here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels with Cream Cheese Spread, Maple Sugar Bacon Breakfast Sandwich
This Dunkin Donuts location is an absolute disgrace. Workers are rude, pretty much incompetent, on their phones while taking orders. It took us 20 minutes just to get two hot coffees and the line was building up after us with no orders being taken. I will happily drive the extra 5 minutes to the one in Springfield. Do better
Atmosphere: 1
Food: 3
Service: 1
Should have known better than to order here. My office placed a mobile order for 3 coffees and a sandwich, and all 3 coffees were made incorrectly and the sandwich was inedible.
Save your money and go somewhere else.
Food: 1
Atmosphere is awesome great location just I don't feel like the team was passionate about making coffee I will give another chance earlier in the day as my last visit was in afternoon
Atmosphere: 5
Food: 3
Service: 3
Restaurantji Recommends
Not enough staff, long wait for drink
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Bagels with Cream Cheese Spread
Dunkin....clean up your stores!! In the last 15 years I have had maybe 3-5 decent experiences, and those were a long time ago. I agree with the majority of reviewers, the staff here is consitantly the most apathetic and indifferent group of people I have ever come across. To think this is an acceptable standard of service is disgraceful, considering the prices they charge. The service would improve if they hired apes to work there, probably cleaner as well. On my last visit, I ordered a hot macchiato and got a cup of hot milk! As far as drive thru goes, that's the town's fault, they have a strickt no drive thru law that they are unwilling to change, which is what lead Dunkin to choose NOT to remodel or relocate the East Longmeadow Dunkin. In summary, I decided to invest in a quality fully automatic espresso machine and have perfect coffee with the push of a button at home. Given the cost of the machine it will pay for itself in the equivalent of about 4 months worth of going to Dunkin. (based on $7.50 per day for 5 days every week) Do the math...make coffee and breakfast at home, you'll start your day without the stress. If you do want the take out experience, go to the shelb**** falls fresh roasters around the corner, you'll never leave there unhappy!!
Atmosphere: 1
Food: 1
Service: 1
Every time I go here it baffles me the lack of etiquette and professionalism of any and ALL of the associates. You’re in a small suburban town not the hood.
Atmosphere: 1
Food: 1
Service: 1
Desperately needs a drive thru. I live in East Longmeadow and I usually go to dunkin in other towns with drive thrus.
The service here was verrrrrrrrrry slow at 3:30 in the afternoon with one person ahead of me. They never made my order and when I asked about it 10 minutes later, they made it wrong. I won’t be going back.
Atmosphere: 1
Food: 3
Service: 1
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