I had a terrible experience at this bakery. They mandate cash payments, and if you try to use a debit or credit card, they hit you with an illegal $5 fee for every $100. This is against Massachusetts law, which prohibits businesses from adding surcharges to credit or debit card transactions. While businesses are allowed to offer a discount for cash payments, it must be optional—not mandatory, as it is here.
To make things worse, the owner is extremely nasty and treats customers poorly. It’s frustrating to deal with illegal practices, and the bad attitude just makes the experience even worse.
I also question whether this business is properly reporting taxes. Cash-only operations raise red flags, as cash transactions are harder to track and make it seem like things might not be handled by the book.
As a long-time Everett resident, I wouldn’t be surprised if the City of Everett’s occupancy permit overlooked this, since every business needs approval from Everett City Hall. I also think the Food and Milk Inspection Department would be very interested in taking a closer look at this bakery.
Until they clean up their act and start treating customers fairly, I won’t be coming back. I recommend others avoid this place and support businesses that operate legally, transparently, and with respect for their customers.
Service: 1
Joanna Liwanag
I ordered alfajores for a family event, and WOW, they did not disappoint! They were presented so beautifully, that I didn’t even bother transferring them to a platter. They tasted even better than they looked, and they looked pretty great. The cookies were soft, but not falling apart, and the dulce de leche was just the right amount of sweet.
I took a star off for atmosphere because their storefront is very simple and a little cramped. However, I was in and out of there when picking my order up, so I didn’t have to spend much time in the store anyway.
Atmosphere: 4
Food: 5
Service: 5
Paul
We needed a cake with a frozen theme for my 8 year old daughters birthday. It was fantastic, I would have given 5 stars however they spelled my daughters name wrong, if you want a really moist cake this is definitely the place to go. So many options and ready when promised.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
C. William
Kid-friendliness: They were so kind and helpful with the order and the cake, cookies and cake pops were beautiful. So many compliments from guests on the cakes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake, Birthday Cake
C. Williams
Kid-friendliness: They were so kind and helpful with the order and the cake, cookies and cake pops were beautiful. So many compliments from guests on the cakes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake, Birthday Cake
Betsy Hernandez
I love Bellas Cakes - I wanted this beautiful cake for my birthday and they really delivered - on top of them being so sweet and helpful and the cake being delicious! I got a tres leches marble cake - ducle de leche with strawberries ! I will never stop ordering from them.
Atmosphere: 5
Food: 5
Service: 5
Barsha Budhathoki
Delicious cakes for any occasion ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Bella Milly
ridiculous prices and bad customers service 👎👎
Daisy Lithgow
I was yesterday picking up an order for their good products but I requested a bath from the Emergency and they denied me and almost begging I told them that I was taking a blood pressure pill because I'm older and yet they had no compassion I had to go somewhere else almost wet. This makes me think that they don't need me to keep buying from them.Daisy Lithgow
My worst experience, it is of no use to make good products if the owner and her employees are not accessible and understandable, the owner is too arrogant and believes she is right and when she does not know who is right, everyoneTime is the CUSTOMER!!!
Atmosphere: 1
Food: 2
Service: 1
Widalys Acevedo
Best cakes ever!!!!! Friendly staff and very helpful. Worth every penny?
Service: 5
Claudia Burgos
These Cakes are Very Delicious. It's very far from where I live. I have to pay Hubert to pick it up. The trip is expensive but it's worth it. I guarantee it. I've been buying my family's cakes for 5 years.
anowar osmani
We've been buying Bella's cake for the last 8 years for the 6 members of my family. That should speak for the quality and reputation. Delish.....
ajay ashok
I recently ordered a Cocomelon-themed cake from this fantastic cake shop, and I couldn't have been more pleased with the result. The cake not only looked absolutely adorable with its Cocomelon decorations but also tasted incredibly delicious. It was moist, flavorful, and the icing was just perfect. The attention to detail in the design was impressive, making it a true centerpiece at our event. I highly recommend this cake shop for their skill in both taste and presentation. I'll definitely be returning for more sweet delights in the future!
Bella has thee Cakes
Vegetarian options: Vegan
Dietary restrictions: Gluten Free , low sugar
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Review:
⭐☆☆☆☆
I had a terrible experience at this bakery. They mandate cash payments, and if you try to use a debit or credit card, they hit you with an illegal $5 fee for every $100. This is against Massachusetts law, which prohibits businesses from adding surcharges to credit or debit card transactions. While businesses are allowed to offer a discount for cash payments, it must be optional—not mandatory, as it is here.
To make things worse, the owner is extremely nasty and treats customers poorly. It’s frustrating to deal with illegal practices, and the bad attitude just makes the experience even worse.
I also question whether this business is properly reporting taxes. Cash-only operations raise red flags, as cash transactions are harder to track and make it seem like things might not be handled by the book.
As a long-time Everett resident, I wouldn’t be surprised if the City of Everett’s occupancy permit overlooked this, since every business needs approval from Everett City Hall. I also think the Food and Milk Inspection Department would be very interested in taking a closer look at this bakery.
Until they clean up their act and start treating customers fairly, I won’t be coming back. I recommend others avoid this place and support businesses that operate legally, transparently, and with respect for their customers.
Service: 1
I ordered alfajores for a family event, and WOW, they did not disappoint! They were presented so beautifully, that I didn’t even bother transferring them to a platter. They tasted even better than they looked, and they looked pretty great. The cookies were soft, but not falling apart, and the dulce de leche was just the right amount of sweet.
I took a star off for atmosphere because their storefront is very simple and a little cramped. However, I was in and out of there when picking my order up, so I didn’t have to spend much time in the store anyway.
Atmosphere: 4
Food: 5
Service: 5
We needed a cake with a frozen theme for my 8 year old daughters birthday. It was fantastic, I would have given 5 stars however they spelled my daughters name wrong, if you want a really moist cake this is definitely the place to go. So many options and ready when promised.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Kid-friendliness: They were so kind and helpful with the order and the cake, cookies and cake pops were beautiful. So many compliments from guests on the cakes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake, Birthday Cake
Kid-friendliness: They were so kind and helpful with the order and the cake, cookies and cake pops were beautiful. So many compliments from guests on the cakes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake, Birthday Cake
I love Bellas Cakes - I wanted this beautiful cake for my birthday and they really delivered - on top of them being so sweet and helpful and the cake being delicious! I got a tres leches marble cake - ducle de leche with strawberries ! I will never stop ordering from them.
Atmosphere: 5
Food: 5
Service: 5
Delicious cakes for any occasion ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
ridiculous prices and bad customers service 👎👎
I was yesterday picking up an order for their good products but I requested a bath from the Emergency and they denied me and almost begging I told them that I was taking a blood pressure pill because I'm older and yet they had no compassion I had to go somewhere else almost wet. This makes me think that they don't need me to keep buying from them.Daisy Lithgow
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
My worst experience, it is of no use to make good products if the owner and her employees are not accessible and understandable, the owner is too arrogant and believes she is right and when she does not know who is right, everyoneTime is the CUSTOMER!!!
Atmosphere: 1
Food: 2
Service: 1
Best cakes ever!!!!! Friendly staff and very helpful. Worth every penny?
Service: 5
These Cakes are Very Delicious. It's very far from where I live. I have to pay Hubert to pick it up. The trip is expensive but it's worth it. I guarantee it. I've been buying my family's cakes for 5 years.
We've been buying Bella's cake for the last 8 years for the 6 members of my family. That should speak for the quality and reputation. Delish.....
I recently ordered a Cocomelon-themed cake from this fantastic cake shop, and I couldn't have been more pleased with the result. The cake not only looked absolutely adorable with its Cocomelon decorations but also tasted incredibly delicious. It was moist, flavorful, and the icing was just perfect. The attention to detail in the design was impressive, making it a true centerpiece at our event. I highly recommend this cake shop for their skill in both taste and presentation. I'll definitely be returning for more sweet delights in the future!
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