Great spot. The food is excellent and high quality.I had two out of state business partners to entertain for the night. Our server made excellent suggestions, I apologize for not remembering her name...One of my guests said the Espresso Martini was amazing. I can attest for Gnocci. make a reservation and get there .
Atmosphere: 5
Food: 5
Service: 5
Esmeralda Mendez
I had a bad experience at this place, we went with my boyfriend to have a nice dinner but everything was horrible from the moment we arrived the waiter Antonio was very indifferent to us, he did not greet the table, he only arrived and said do you want something to drink and then he just went to take the order in a very unfriendly and unprofessional way and then the food arrived and he never went to ask if the food was okay if we needed anything he didn't even pick up the plates to bring the bill we left the 20% tip out of respect because we know how the restaurant industry works but it was definitely a horrible experience we will never return very bad service !!
Michael Payne
Mike the manager was wonderful. I had a messup and needed to change the Reservation. He did it with class and smoothly. Everytime I get to Encore I will come here above all others. Didn’t feelRushed either Thanks!!Mike Payne Owner Northeastern Fence and Supply Corp Rt 1 N Saugus , Ma 01906
Mike G
I visit Fratelli at least 3 times per month. Always excellent!
Atmosphere: 5
Food: 5
Service: 5
Caeleigh ohcae
The entire experience was incredible! Our waiter even went out of his way to give us complimentary dessert and birthday shots! Made my night
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu, Bread and Oil
Elizabeth De
Incredibly overcrowded. Went on a weekday evening. A literal nightmare if you have any mobility issues. I watched several people with canes or needed walking assistance struggle to weave between the tightly packed restaurant with tables and chairs so close together and no real walking path. I understand the incompetence and lack of customer care in the world these days. But just wanted to make a note for others to consider. I had a knee injury and found it difficult to safely navigate the restaurant. Also, a waiter literally lifted a chair over my husbands head because there was no room to move it where the waiter was trying to take it. And the waiter gave my husband an attitude but my husband could literally not move anywhere! The service was okay. The waitress was definitely making an effort. Because of the Incredibly crowded area and noise it was difficult to hear waitress. Food was fine. Some issues getting items out in a timely manner.
Wheelchair accessibility: Not wheelchair accessible at all!
Atmosphere: 1
Food: 4
Service: 4
Juliana
My family came to fratellis for a Italy reunion! We just got back from Italy and wanted to reunite with amazing Italian food! This place was exceptional from the atmosphere, service , and food! Our serve Jose was spot on , super nice and knew the menu very well. He made sure we had everything we needed. All the food was delicious! Definitely will be coming back !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gnocchi Alla Sorrentina, Tiramisu, Pasta Carbonara, Caesar Salad
Melissa Restrepo
The place is fancy and it matches the prices on the menu. My first impresion was wow, the waiter helped us decide which pasta (shrimp with white wine and limonchello), it was really good I'd never ate big shrimps before. The bread appetizer would of tasted better if it was warm bread, the tiramisu dessert was delicious. I'd go back to try more however its a bit pricey.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tiramisu
Courtney Kinney
I don't normally leave reviews but I had to come on and show love for Fratelli. Not only did they accommodate our large 15 person party on very short notice - but the atmosphere, management, staff and food were absolutely top notch. We celebrated my cousin's 21st birthday and they made her and our entire family feel so special! A very special thank you to our waiter, Michael. You went above and beyond for us and we are so grateful. We felt like family! A million thank yous! We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
kryz gomes
Pleasant environment Excellent service However, the dish I ordered left something to be desired. I ordered a carbonara but it had too much black pepper which unfortunately stood out over other flavors And for me, as a chef, I don't like cream in carbonara.
Bad customer service.. they should re train their employees.. one of their hosts older lady Diane always the most unhappy rude person over there … their managers I spoke about their food issue they don’t solve issues in right way not professional .. literally the whole team should be replace it for this typical place in 5 start resort casino .. please someone has to see their service and their behavior ..
Food: 3
Service: 1
Sandee Guevremont
My daughter and I enjoyed our dining experience as we celebrated my 65th birthday and we were treated very special and the food and atmosphere was amazing! Thank you very much!
The food and drinks are always delicious! The rush hour special is a great deal too. It is a little bit on the pricy side but its to be expected when the restaurant is located in the resort but I have never had a bad meal here.
Atmosphere: 5
Food: 5
Service: 5
Luis
Good wine, lobster bisque flavor wasnt all there but came with alot of lobstee.
Gabriela Coleman
What a fantastic dining experience. The host had a beautiful smile and was very friendly. A little pricey but it’s at a casino. Will definitely return!!
Great spot. The food is excellent and high quality.I had two out of state business partners to entertain for the night. Our server made excellent suggestions, I apologize for not remembering her name...One of my guests said the Espresso Martini was amazing. I can attest for Gnocci. make a reservation and get there .
Atmosphere: 5
Food: 5
Service: 5
I had a bad experience at this place, we went with my boyfriend to have a nice dinner but everything was horrible from the moment we arrived the waiter Antonio was very indifferent to us, he did not greet the table, he only arrived and said do you want something to drink and then he just went to take the order in a very unfriendly and unprofessional way and then the food arrived and he never went to ask if the food was okay if we needed anything he didn't even pick up the plates to bring the bill we left the 20% tip out of respect because we know how the restaurant industry works but it was definitely a horrible experience we will never return very bad service !!
Mike the manager was wonderful. I had a messup and needed to change the Reservation. He did it with class and smoothly. Everytime I get to Encore I will come here above all others. Didn’t feelRushed either Thanks!!Mike Payne Owner Northeastern Fence and Supply Corp Rt 1 N Saugus , Ma 01906
I visit Fratelli at least 3 times per month. Always excellent!
Atmosphere: 5
Food: 5
Service: 5
The entire experience was incredible! Our waiter even went out of his way to give us complimentary dessert and birthday shots! Made my night
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu, Bread and Oil
Incredibly overcrowded. Went on a weekday evening. A literal nightmare if you have any mobility issues. I watched several people with canes or needed walking assistance struggle to weave between the tightly packed restaurant with tables and chairs so close together and no real walking path. I understand the incompetence and lack of customer care in the world these days. But just wanted to make a note for others to consider. I had a knee injury and found it difficult to safely navigate the restaurant. Also, a waiter literally lifted a chair over my husbands head because there was no room to move it where the waiter was trying to take it. And the waiter gave my husband an attitude but my husband could literally not move anywhere! The service was okay. The waitress was definitely making an effort. Because of the Incredibly crowded area and noise it was difficult to hear waitress. Food was fine. Some issues getting items out in a timely manner.
Wheelchair accessibility: Not wheelchair accessible at all!
Atmosphere: 1
Food: 4
Service: 4
My family came to fratellis for a Italy reunion! We just got back from Italy and wanted to reunite with amazing Italian food! This place was exceptional from the atmosphere, service , and food! Our serve Jose was spot on , super nice and knew the menu very well. He made sure we had everything we needed. All the food was delicious! Definitely will be coming back !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gnocchi Alla Sorrentina, Tiramisu, Pasta Carbonara, Caesar Salad
The place is fancy and it matches the prices on the menu. My first impresion was wow, the waiter helped us decide which pasta (shrimp with white wine and limonchello), it was really good I'd never ate big shrimps before. The bread appetizer would of tasted better if it was warm bread, the tiramisu dessert was delicious. I'd go back to try more however its a bit pricey.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tiramisu
I don't normally leave reviews but I had to come on and show love for Fratelli. Not only did they accommodate our large 15 person party on very short notice - but the atmosphere, management, staff and food were absolutely top notch. We celebrated my cousin's 21st birthday and they made her and our entire family feel so special! A very special thank you to our waiter, Michael. You went above and beyond for us and we are so grateful. We felt like family! A million thank yous! We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Pleasant environment
Excellent service
However, the dish I ordered left something to be desired.
I ordered a carbonara but it had too much black pepper which unfortunately stood out over other flavors
And for me, as a chef, I don't like cream in carbonara.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Bad customer service.. they should re train their employees.. one of their hosts older lady Diane always the most unhappy rude person over there … their managers I spoke about their food issue they don’t solve issues in right way not professional .. literally the whole team should be replace it for this typical place in 5 start resort casino .. please someone has to see their service and their behavior ..
Food: 3
Service: 1
My daughter and I enjoyed our dining experience as we celebrated my 65th birthday and we were treated very special and the food and atmosphere was amazing! Thank you very much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gnocchi Sorrentina, Chicken Parmigiana
The food and drinks are always delicious! The rush hour special is a great deal too. It is a little bit on the pricy side but its to be expected when the restaurant is located in the resort but I have never had a bad meal here.
Atmosphere: 5
Food: 5
Service: 5
Good wine, lobster bisque flavor wasnt all there but came with alot of lobstee.
What a fantastic dining experience. The host had a beautiful smile and was very friendly. A little pricey but it’s at a casino. Will definitely return!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu
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