Our go-to Dunkin'. We live in the Highlands, right next to another Dunkin', and we go down the seven hills just for this Dunkin'!
Years ago, this Dunkin' was in shambles—an absolute disaster. A young woman who used to work at the Dunkin' across from Rockland Trust became a manager and took over this Dunkin'. Let me tell you, whoever decided to put this woman in management made the right call. She should be praised for how she has turned this location around. I remember going in years ago on my way to work to get a coffee. She had just arrived at this location, so it was no fault of her own, but the poor thing was the one who had to deal with my wrath when I came back. I was so mad because it was the millionth time they had gotten my order wrong. I had driven all the way to work and had to come back, and I was so mad. I really told her I had just had it with this location. They'd never get anything right. You could tell she was really upset because her words were that it was just embarrassing and she really genuinely told me she was so sorry. Well, ever since that day, I've never had a problem again. I can honestly say I believe it's because she took over the location and became the manager.
This Dunkn is incredible.They move quickly for the most part. They are accurate 99.9% of the time. I don't think I ever have to go back, ever because of an order issue. The woman at the front knows me by name and my dogs and my husband and puppies get so excited knowing they're seeing their Dunkn friends through the drive through so I always put the windows down so the pups can see their girls.
Good service is really taken for granted these days and people have a tendency to just complain when something goes wrong but never praise people when they do a good job. I have to say that this crew and this location really deserves to be praised because they run a very smooth operation.They are always accurate.They are always friendly and this manager, wish I knew her name but she has been with dunkin' donuts for at least ten years, should really be acknowledged praised and paid for how well she has turned this dunkin'donut's location around. I drive my husband nuts because no matter where we are, I will make him drive to this location if we're going to Dunkn. Doesn't matter what part of the city we're in lol There's times i've even turned dunkn down if he tells me he's not going to the north main street location.
This group is the best! We love you guys. Thank you for taking such good care of us!
P.s. were pretty solid drive through people but on the few occassions weve gone inside its absolutely prestine! Always clean.
Atmosphere: 5
Food: 5
Service: 5
LDG 508
Nothing to say, it's Dunkin either you like it or not
Mich Ferriera
Coffee taste burnt all the time. I won't get coffee at this location. It is a busy place I understand. Coffee should not taste that way. Some of the staff are friendly.
Atmosphere: 4
Service: 2
Corcey Domonte
Go there because it’s convenient and I’m not expecting like this premier coffee experience but I asked for 3 shots over ice in a medium cup. It was $4.57 which like okay it’s espresso I get it. I pull up to the window and they give me this cup almost filled to the top with cold brew??? Without a straw or anything and we’re really rude. I work at a local coffee shop, like I said not expecting the ritz Carlton of coffee but putting 3 shots over ice isn’t hard.I know what 3 shots over ice looks like and it’s not going to fill a 24oz cup. Really rubbed me the wrong way and won’t be coming back
Atmosphere: 1
Food: 1
Service: 1
meagan
The new shaken espresso drink is very good!
Food: 5
Jacqueline Hernandez
Employees are rude. They don’t even look at you most of the time. Someone needs to teach them customer service and how to make food at the food station. I use to manage a Dunkin and my store could never be like this one . Never again will I visit this place and I am telling the region manager about this place . Becareful if you order a bagel with cream cheese on it because they will put a pound of it on it and the bagel will be burnt. When I asked for a remake they flat out told me no, rudely. FIX THIS PLACE ! The better dunkin that is close to this one is the one on Robeson st in the 7-11. Don’t even bother with this one unless you wanna be mad early in the morning ..
Food: 1
Service: 1
Chico Silverhill
Staff was very friendly and helpful
Atmosphere: 4
Food: 4
Service: 5
Joshua Lovell Lopez
Let me start by saying I used to be a manager for Dunkin so I know how things work! I regularly visit this Dunkin weekly and I’ve gotten some attitude before but didn’t think much of it.. However, today they were so rude because I asked a simple question. Typically, I get a medium iced caramel but they never add enough caramel! Apparently, they don’t understand the concept of full pumps when it comes to swirls! So, I’m tired of my coffee barely having any of the flavoring and asked for an extra pump. They added an extra charge and asked what it’s for. The woman taking my order responded so rudely to me that I decided to take regular caramel instead of extra. First off! I wouldn’t need to ask for extra if your employees didn’t fly through my order only putting half pumps! After I said I wanted caramel they simply stopped responding to me and I drove up! Learn to be respectful and learn to make a coffee the correct way! I’m never rude to fast food workers because I’ve been there! But the employees here are so rude.
Atmosphere: 1
Food: 3
Service: 2
Jacob Dunham
Girls in the morning always on there game and very polite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Chris Daniel
Brought my order to my car with VERY fresh coffee!! Was excellent
This is the best Dunkin in Fall River. No they’re not all the same. Yes I know there’s 4 on every corner. True New Englanders have a favorite one. Tues girls are my favorite way to start my day ?
Atmosphere: 5
Food: 5
Service: 5
Deividi Carvalho (Deivi)
Every mobile order I make I have to ask or pick up behind the counter, or they wait to arrive at the location to start making it, you will never arrive and see the order ready for pick up at the pick up station.
Atmosphere: 1
Food: 4
Service: 2
DeadGheist
It's a nice little place that's usually clean. Normally the food is heated just fine, but far too often the food or drinks are made wrong. Also If you order "light ice" or "Cream cheese ON the bagel" they will refuse to fill your drink fully and not put the cream cheese on the bagel which incredibly cheap and lazy of them. I'd only recommend going here if you're in a rush and very easy going about how your stuff is made because there is a good chance you won't get it how you ordered it. I don't usually give poor reviews but this place has really disappointed me. I literally only go here now if I'm desperate and in a rush. It's a real shame...
Dietary restrictions: Offer alternative milk options
Parking: Have their own parking lot with plenty of parking that they maintain and keep clean.
Atmosphere: 3
Food: 3
Service: 3
Jimmy James
I'm back in line now 2nd car and have been waiting 12 minutes for the rest of my order , 6 munchkins
Our go-to Dunkin'. We live in the Highlands, right next to another Dunkin', and we go down the seven hills just for this Dunkin'!
Years ago, this Dunkin' was in shambles—an absolute disaster. A young woman who used to work at the Dunkin' across from Rockland Trust became a manager and took over this Dunkin'. Let me tell you, whoever decided to put this woman in management made the right call. She should be praised for how she has turned this location around. I remember going in years ago on my way to work to get a coffee. She had just arrived at this location, so it was no fault of her own, but the poor thing was the one who had to deal with my wrath when I came back. I was so mad because it was the millionth time they had gotten my order wrong. I had driven all the way to work and had to come back, and I was so mad. I really told her I had just had it with this location. They'd never get anything right. You could tell she was really upset because her words were that it was just embarrassing and she really genuinely told me she was so sorry. Well, ever since that day, I've never had a problem again. I can honestly say I believe it's because she took over the location and became the manager.
This Dunkn is incredible.They move quickly for the most part. They are accurate 99.9% of the time. I don't think I ever have to go back, ever because of an order issue. The woman at the front knows me by name and my dogs and my husband and puppies get so excited knowing they're seeing their Dunkn friends through the drive through so I always put the windows down so the pups can see their girls.
Good service is really taken for granted these days and people have a tendency to just complain when something goes wrong but never praise people when they do a good job. I have to say that this crew and this location really deserves to be praised because they run a very smooth operation.They are always accurate.They are always friendly and this manager, wish I knew her name but she has been with dunkin' donuts for at least ten years, should really be acknowledged praised and paid for how well she has turned this dunkin'donut's location around. I drive my husband nuts because no matter where we are, I will make him drive to this location if we're going to Dunkn. Doesn't matter what part of the city we're in lol There's times i've even turned dunkn down if he tells me he's not going to the north main street location.
This group is the best! We love you guys. Thank you for taking such good care of us!
P.s. were pretty solid drive through people but on the few occassions weve gone inside its absolutely prestine! Always clean.
Atmosphere: 5
Food: 5
Service: 5
Nothing to say, it's Dunkin either you like it or not
Coffee taste burnt all the time. I won't get coffee at this location. It is a busy place I understand. Coffee should not taste that way. Some of the staff are friendly.
Atmosphere: 4
Service: 2
Go there because it’s convenient and I’m not expecting like this premier coffee experience but I asked for 3 shots over ice in a medium cup. It was $4.57 which like okay it’s espresso I get it. I pull up to the window and they give me this cup almost filled to the top with cold brew??? Without a straw or anything and we’re really rude. I work at a local coffee shop, like I said not expecting the ritz Carlton of coffee but putting 3 shots over ice isn’t hard.I know what 3 shots over ice looks like and it’s not going to fill a 24oz cup. Really rubbed me the wrong way and won’t be coming back
Atmosphere: 1
Food: 1
Service: 1
The new shaken espresso drink is very good!
Food: 5
Employees are rude. They don’t even look at you most of the time. Someone needs to teach them customer service and how to make food at the food station. I use to manage a Dunkin and my store could never be like this one . Never again will I visit this place and I am telling the region manager about this place . Becareful if you order a bagel with cream cheese on it because they will put a pound of it on it and the bagel will be burnt. When I asked for a remake they flat out told me no, rudely. FIX THIS PLACE ! The better dunkin that is close to this one is the one on Robeson st in the 7-11. Don’t even bother with this one unless you wanna be mad early in the morning ..
Food: 1
Service: 1
Staff was very friendly and helpful
Atmosphere: 4
Food: 4
Service: 5
Let me start by saying I used to be a manager for Dunkin so I know how things work! I regularly visit this Dunkin weekly and I’ve gotten some attitude before but didn’t think much of it.. However, today they were so rude because I asked a simple question. Typically, I get a medium iced caramel but they never add enough caramel! Apparently, they don’t understand the concept of full pumps when it comes to swirls! So, I’m tired of my coffee barely having any of the flavoring and asked for an extra pump. They added an extra charge and asked what it’s for. The woman taking my order responded so rudely to me that I decided to take regular caramel instead of extra. First off! I wouldn’t need to ask for extra if your employees didn’t fly through my order only putting half pumps! After I said I wanted caramel they simply stopped responding to me and I drove up! Learn to be respectful and learn to make a coffee the correct way! I’m never rude to fast food workers because I’ve been there! But the employees here are so rude.
Atmosphere: 1
Food: 3
Service: 2
Girls in the morning always on there game and very polite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Brought my order to my car with VERY fresh coffee!! Was excellent
Food: 5
Service: 5
Restaurantji Recommends
Good coffee & sandwiches
Atmosphere: 5
Food: 5
Service: 5
This is the best Dunkin in Fall River. No they’re not all the same. Yes I know there’s 4 on every corner. True New Englanders have a favorite one. Tues girls are my favorite way to start my day ?
Atmosphere: 5
Food: 5
Service: 5
Every mobile order I make I have to ask or pick up behind the counter, or they wait to arrive at the location to start making it, you will never arrive and see the order ready for pick up at the pick up station.
Atmosphere: 1
Food: 4
Service: 2
It's a nice little place that's usually clean. Normally the food is heated just fine, but far too often the food or drinks are made wrong. Also If you order "light ice" or "Cream cheese ON the bagel" they will refuse to fill your drink fully and not put the cream cheese on the bagel which incredibly cheap and lazy of them. I'd only recommend going here if you're in a rush and very easy going about how your stuff is made because there is a good chance you won't get it how you ordered it.
I don't usually give poor reviews but this place has really disappointed me. I literally only go here now if I'm desperate and in a rush. It's a real shame...
Dietary restrictions: Offer alternative milk options
Parking: Have their own parking lot with plenty of parking that they maintain and keep clean.
Atmosphere: 3
Food: 3
Service: 3
I'm back in line now 2nd car and have been waiting 12 minutes for the rest of my order , 6 munchkins
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