Dunkin on Hartwell steet is awful. Manager is on the mic, gets two orders wrong in a row. Then has a major attitude when I go back for the coffee I ordered. “I put the caramel swirl on the screen” actually the screen had the order from the person in front of us that I watched hand back there stuff!! Not to mentionn she cut us off between every item (3) with “is that it?” With attitude. So sorry to inconvenience you with doing your job. Not rocket science to make a coffee, even easier to be respectful when you make a mistake. I’d recommend staying away and going to literally any other Dunkin because even if they mess up the manager is just going to blame you.
Rose Sousa Pereira
Great service
Atmosphere: 5
Food: 5
Service: 5
Rose Pereira
Best Dunkin in Fall
Atmosphere: 5
Food: 5
Service: 5
Ndubuisi Micheal
It was a wonderful thing to be there
Atmosphere: 5
Food: 5
Service: 5
Krystal Garside
The worst Dunkin Donuts in the city. Horrible customer service. I waited over 10 minutes just to be acknowledged as a customer but never got the chance to order anything. You get much better service going through the drive thru rather than walking in its pathetic!
Service: 1
Saiful Islam
Service is trash
Atmosphere: 1
Food: 1
Service: 1
George Atef
I ordered from another branch, the service and food were much better
The staff was very efficient especially the one that serviced me. My order was done quickly and correctly. The employee that was excellent was named Andre. I don't know what his last name was but I hope he gets the recognition that he deserves.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels, Wake-Up Wrap - Egg and Cheese, Croissant, K-Cup Pods, English Muffin, Donuts, Bacon Egg and Cheese
Walter J. DeCruz (*JOEY*)
This is My Favorite DD EVER EVER!!!!! THIER coffee making SKILLS combined with Excellent Customer Service makes this site FALL RIVER'S #1 DUNKIN DONUTS SHOP !!!! 👍😉
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese, lg Ice Coffee Xtra Xtra, Sourdough Breakfast Sandwich
GRC
Out of all the Dunkins in the city this one by far is the best location. I only do mobile order and my items are already made and prepped for me to pick up and go. And if there’s an issue with something not being in stock they gladly will exchange it as compensation. The staff is always respectful and they feel like a family working together. Appreciate yall
Atmosphere: 5
Food: 5
Service: 5
Helena Hansen
Never disappointed when I visit this Dunkin. The staff is great. They always make the best coffee'
Food: 5
Service: 5
Recommended dishes: Bagels, Wake-Up Wrap - Egg and Cheese, Hazelnut Iced Coffee, Egg and Cheese, Muffins
Dunkin on Hartwell steet is awful. Manager is on the mic, gets two orders wrong in a row. Then has a major attitude when I go back for the coffee I ordered. “I put the caramel swirl on the screen” actually the screen had the order from the person in front of us that I watched hand back there stuff!! Not to mentionn she cut us off between every item (3) with “is that it?” With attitude. So sorry to inconvenience you with doing your job.
Not rocket science to make a coffee, even easier to be respectful when you make a mistake. I’d recommend staying away and going to literally any other Dunkin because even if they mess up the manager is just going to blame you.
Great service
Atmosphere: 5
Food: 5
Service: 5
Best Dunkin in Fall
Atmosphere: 5
Food: 5
Service: 5
It was a wonderful thing to be there
Atmosphere: 5
Food: 5
Service: 5
The worst Dunkin Donuts in the city. Horrible customer service. I waited over 10 minutes just to be acknowledged as a customer but never got the chance to order anything. You get much better service going through the drive thru rather than walking in its pathetic!
Service: 1
Service is trash
Atmosphere: 1
Food: 1
Service: 1
I ordered from another branch, the service and food were much better
Food: 1
Service: 1
Came around 11:30 & the staff is always great
Atmosphere: 5
Food: 5
Service: 5
Hot coffee and blueberry muffins
Atmosphere: 4
Food: 3
Service: 4
Great customer service!!
Service: 5
Restaurantji Recommends
Always great service
Atmosphere: 5
Food: 5
Service: 5
The staff was very efficient especially the one that serviced me. My order was done quickly and correctly. The employee that was excellent was named Andre. I don't know what his last name was but I hope he gets the recognition that he deserves.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagels, Wake-Up Wrap - Egg and Cheese, Croissant, K-Cup Pods, English Muffin, Donuts, Bacon Egg and Cheese
This is My Favorite DD EVER EVER!!!!! THIER coffee making SKILLS combined with Excellent Customer Service makes this site FALL RIVER'S #1 DUNKIN DONUTS SHOP !!!! 👍😉
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese, lg Ice Coffee Xtra Xtra, Sourdough Breakfast Sandwich
Out of all the Dunkins in the city this one by far is the best location. I only do mobile order and my items are already made and prepped for me to pick up and go. And if there’s an issue with something not being in stock they gladly will exchange it as compensation. The staff is always respectful and they feel like a family working together. Appreciate yall
Atmosphere: 5
Food: 5
Service: 5
Never disappointed when I visit this Dunkin. The staff is great. They always make the best coffee'
Food: 5
Service: 5
Recommended dishes: Bagels, Wake-Up Wrap - Egg and Cheese, Hazelnut Iced Coffee, Egg and Cheese, Muffins
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