The girls in the morning are always so nice. They remember drinks & names! & it’s nice to see them always laughing/having a good time
Atmosphere: 5
Food: 5
Service: 5
Jon Pena
If I could rate this dump a zero I would, their staff is incredibly rude… I had the “pleasure” of dealing with a staff member named ally who was foul mouthed and couldn’t resist talking about smoking marijuana and going out to drink after work… when I mentioned being uncomfortable around said conversation and how it was unprofessional she told me to “leave or wait for my food doesn’t matter to me” Never come here , I will never return , worst coffee shop staff I’ve ever experienced
Atmosphere: 1
Food: 1
Service: 1
dan oliveira
Always had a pleasant experience at this Starbucks At 7:40 a.m. register 4 on 9/10. I was handed my drinks. I said thank you and she completely ignored me because she was too busy chatting with her colleague. Keep in mind, no one was in the Drive-Thru so they weren't busy at all. I proceeded to drive off without my breakfast for my child while still ignoring me. I then go back after I drop my child off to school to grab what was forgotten, and she hands me the breakfast without an apology.
They want to jam the credit card readers in people's faces demanding a tip right before you get your order, and then after you tip them this is the type of service you get?
Tips are earned not expected!
Service: 1
Roberta Estrela
I have been coming here for more than a year and there must be a new manager, there is new employees also! Usually service is okay but today service was just the worst ever! My teas were watered down with no flavor I asked one of the employees if she was able to remake it and she said umm wait I'm going to grab my manager, when she grabbed the manager and came to the window the manager said, I'm not dealing with this take your money and leave my window!! Like excuse me I waste a lot of money on your drinks and all I said simply asked was can you please remake it. I will definitely not be coming back and will be calling corporate because that is unacceptable and unprofessional! I will pass on the word on how services are at this particular location.
Atmosphere: 1
Service: 1
chad kaegael
My favorite spot. The morning staff is the best. They always make my coffee perfectly and remember who I am, which is very refreshing!
Atmosphere: 4
Food: 4
Service: 4
Paula Roux
Screwed up order. Not rocket science to process an order right. If ur not sure, ask do u want ice or hot coffee???
Atmosphere: 1
Food: 1
Service: 1
Akash Samad
Got two iced match lattes w/ almond milk - neither had almond milk. And one of the lattes was fully bitter while my partners was made and tasted properly. The artwork was nice though.
Atmosphere: 4
Food: 1
Service: 1
Jeremy Edmunds
The Saturday morning queue snakes through this Southcoast Marketplace Starbucks, but something arrests the eye beyond corporate milk steamer choreography. Dominating the eastern wall, massive murals transform another sterile retail box into genuine artistic space.
These aren't saccharine coffee-farm vignettes typically deployed by headquarters. Artist unknown (telling corporate oversight), the works pulse with tropical intensity—emerald terraces cascading down mountainsides while toucans create visual symphony authentically rooted in coffee's origins. The left panel particularly succeeds, its layered composition moving from foreground cherries to distant peaks with genuine sophistication.
Museum-quality track lighting washes across canvases, making exposed ductwork feel intentional rather than budget-conscious. The effect is arresting enough that usual Starbucks soundtrack—grinding, steaming, ordering—recedes into ambient texture.
What's remarkable: these murals function as aesthetic achievement and business strategy. While customers endure notoriously lengthy waits (this location's operational Achilles heel), artwork provides genuine engagement. Unlike most corporate art existing to offend no one, these pieces reward sustained viewing. Agricultural romanticism works subliminally, connecting the $7.44 iced matcha latte to something more primal than caffeine delivery.
Architecturally, the space succeeds through restraint. Polished concrete and neutral walls let murals breathe, while mid-century furniture creates clusters without cluttering. The vocabulary speaks to Starbucks' premium positioning while acknowledging Fall River's working-class context—no small feat where coffee culture historically meant Portuguese cafés.
From business perspective, this represents corporate art deployment at peak effectiveness. Murals justify higher prices through environmental differentiation, transforming commodity consumption into cultural experience. They solve the location's weakness—extensive waits—by providing engagement transcending smartphone scrolling.
The irony isn't lost: when third-wave shops fetishize minimalism, Starbucks achieves distinction through maximal visual storytelling. These murals don't just decorate; they transport, connecting Fall River's post-industrial landscape to coffee's global networks.
The art genuinely inspires agricultural fantasies. Terraced hillsides create powerful romantic associations—who wouldn't trade suburban Massachusetts for mountainside coffee farms? Marketing genius disguised as aesthetic experience.
Whether this represents corporate responsibility or sophisticated manipulation matters less than simple fact: it works. These murals elevate both coffee and conversation, proving even within capitalism's most standardized formats, genuine artistic engagement remains possible.
In Fall River's retail renaissance, this Starbucks emerges as unlikely cultural anchor—proof that when corporations invest in real art rather than focus-grouped decoration, everyone wins. Even if you're still waiting twenty minutes for that big SBUX chain matcha latte.
Atmosphere: 4
Food: 5
Service: 4
brian kennedy
Staff is not friendly at all and they gave me a coffee that was a third full. This is the worst starbucks I’ve been to. I’ll stay going to the one in Dartmouth which provides way better service than this fall River one.
Atmosphere: 1
Service: 1
Concierge at Moore House
I have never had a poor service at this location except for today! I am a local and I come here often I ordered a hot green tea, and like always I was handed the machine to add in my tip, the machine never asked me to put in the tip and charged me quickly for $8.00 and some change for my grande hot green tea I told the girl that I was not able to put the tip in and it charged me $8.00 and she said I gave them a $5.00 tip, I assured her I did not put the tip in, They, another girl got involved and they continued to argue to me that I put the tip in, So now I am thinking, did they put the tip in and hand me the machine to put my card in? Had they both been polite about the whole and apologized and credit me and Do the process over again, I would have given a $5.00 But they lost out! And this Starbucks is now off my list
This was totally unacceptable This is my very first review ever! Shows how upset I was They credited me and shut the window and thought because they gave me a free cup of hot tea I would not review It’s not about the money or a free cup of tea, it’s about the respect I did not raise my voice, I clearly stated the machine did not give me a choice to put the tip in!!!! So if they had just credited me and done the transaction over They would have gotten paid for the tea and got a tip So instead, lost the sale, tip and a customer All this could have been avoided Just so sad! And this is the location I have on several occasions pay forward Usually pay for the next 3 cars behind me at the window To make someone’s day!
I don’t stop in daily but when I do my coffee is always great.. however Ally makes a coffee that will knock your socks off! The friendliest staff. Love this Starbucks!
Bob Rodrigues
Starbucks in Fall River is in such a great location! I look forward to getting up early on Saturdays and Sundays just to treat myself to some great coffee. It’s become part of my weekend routine, and it never disappoints.
The staff at the drive-thru window are always fun, friendly, and a pleasure to chat with. Sometimes we even joke around — it’s those little moments that make the visit even better.
The coffees are always made to perfection, just the way I like them. Keep up the great work, everyone — you’re doing an awesome job!
Jeremy Kingsbury
Just whet through the drive through a few times while on vacation. Nice location, way to get through the drive through and employees are very friendly. They get a little annoyed if you didn't make your mobile order more than 5 minutes prior to arriving. But they don't have any notice when you drive up so they shouldn't be annoyed. But you get a tone and a reminder if you do. Anyway the food was always hot and tasty but rather small. Drinks are great as usual.
Bella Merritt
I didn’t notice till I was halfway to work that a barista had written this on my cup. I immediately edited my tip because wow they made my day. If you know Twilight, you understand how great this is. Thank you to whoever put the giant smile on my face this morning, if only I saw the writing before I left I could have thanked you in person! :) + As i was exiting from the mobile order counter I got a “Have a good day!” which was sweet in itself! :)
Andreia Desousa
Came in the cafe and went to where u wait in line so that the barrister asks you if your ready to order, well apparently that’s not the case anymore because u can come in and just go up to the counter and ignore the person that’s been waiting there over 10 mins and the lady ask him how can she help him so I waited until she and the other customer was done with his order so that when someone finally realize I was waiting, she asked me how can I help you so I asked her about my drink and then I asked her. I was just wondering where does your line start so that you can proceed to help the next customer and she also said oh just anyone can come up to the counter so I said so if you had a line waiting which is over here where I completely says wait here till the next available Bautista to help you what’s the point of me waiting and also what’s the point of u having a sign? She rudely answer and said is that all with ur order and gave me a price and I said well no I’m not done with my order. She did not acknowledge the fact of what was going on. So I asked to speak to the manager which he was very helpful. Customer service is out the door apparently at these Starbucks. I’m done with going to Starbucks at this point I will be making my own drink at home and you just lost another customer. Ps these are the reason why people are not going out to eat or drink at industry.
The girls in the morning are always so nice. They remember drinks & names! & it’s nice to see them always laughing/having a good time
Atmosphere: 5
Food: 5
Service: 5
If I could rate this dump a zero I would, their staff is incredibly rude… I had the “pleasure” of dealing with a staff member named ally who was foul mouthed and couldn’t resist talking about smoking marijuana and going out to drink after work… when I mentioned being uncomfortable around said conversation and how it was unprofessional she told me to “leave or wait for my food doesn’t matter to me”
Never come here , I will never return , worst coffee shop staff I’ve ever experienced
Atmosphere: 1
Food: 1
Service: 1
Always had a pleasant experience at this Starbucks At 7:40 a.m. register 4 on 9/10.
I was handed my drinks. I said thank you and she completely ignored me because she was too busy chatting with her colleague. Keep in mind, no one was in the Drive-Thru so they weren't busy at all. I proceeded to drive off without my breakfast for my child while still ignoring me.
I then go back after I drop my child off to school to grab what was forgotten, and she hands me the breakfast without an apology.
They want to jam the credit card readers in people's faces demanding a tip right before you get your order, and then after you tip them this is the type of service you get?
Tips are earned not expected!
Service: 1
I have been coming here for more than a year and there must be a new manager, there is new employees also! Usually service is okay but today service was just the worst ever! My teas were watered down with no flavor I asked one of the employees if she was able to remake it and she said umm wait I'm going to grab my manager, when she grabbed the manager and came to the window the manager said, I'm not dealing with this take your money and leave my window!! Like excuse me I waste a lot of money on your drinks and all I said simply asked was can you please remake it. I will definitely not be coming back and will be calling corporate because that is unacceptable and unprofessional! I will pass on the word on how services are at this particular location.
Atmosphere: 1
Service: 1
My favorite spot. The morning staff is the best. They always make my coffee perfectly and remember who I am, which is very refreshing!
Atmosphere: 4
Food: 4
Service: 4
Screwed up order. Not rocket science to process an order right. If ur not sure, ask do u want ice or hot coffee???
Atmosphere: 1
Food: 1
Service: 1
Got two iced match lattes w/ almond milk - neither had almond milk. And one of the lattes was fully bitter while my partners was made and tasted properly. The artwork was nice though.
Atmosphere: 4
Food: 1
Service: 1
The Saturday morning queue snakes through this Southcoast Marketplace Starbucks, but something arrests the eye beyond corporate milk steamer choreography. Dominating the eastern wall, massive murals transform another sterile retail box into genuine artistic space.
These aren't saccharine coffee-farm vignettes typically deployed by headquarters. Artist unknown (telling corporate oversight), the works pulse with tropical intensity—emerald terraces cascading down mountainsides while toucans create visual symphony authentically rooted in coffee's origins. The left panel particularly succeeds, its layered composition moving from foreground cherries to distant peaks with genuine sophistication.
Museum-quality track lighting washes across canvases, making exposed ductwork feel intentional rather than budget-conscious. The effect is arresting enough that usual Starbucks soundtrack—grinding, steaming, ordering—recedes into ambient texture.
What's remarkable: these murals function as aesthetic achievement and business strategy. While customers endure notoriously lengthy waits (this location's operational Achilles heel), artwork provides genuine engagement. Unlike most corporate art existing to offend no one, these pieces reward sustained viewing. Agricultural romanticism works subliminally, connecting the $7.44 iced matcha latte to something more primal than caffeine delivery.
Architecturally, the space succeeds through restraint. Polished concrete and neutral walls let murals breathe, while mid-century furniture creates clusters without cluttering. The vocabulary speaks to Starbucks' premium positioning while acknowledging Fall River's working-class context—no small feat where coffee culture historically meant Portuguese cafés.
From business perspective, this represents corporate art deployment at peak effectiveness. Murals justify higher prices through environmental differentiation, transforming commodity consumption into cultural experience. They solve the location's weakness—extensive waits—by providing engagement transcending smartphone scrolling.
The irony isn't lost: when third-wave shops fetishize minimalism, Starbucks achieves distinction through maximal visual storytelling. These murals don't just decorate; they transport, connecting Fall River's post-industrial landscape to coffee's global networks.
The art genuinely inspires agricultural fantasies. Terraced hillsides create powerful romantic associations—who wouldn't trade suburban Massachusetts for mountainside coffee farms? Marketing genius disguised as aesthetic experience.
Whether this represents corporate responsibility or sophisticated manipulation matters less than simple fact: it works. These murals elevate both coffee and conversation, proving even within capitalism's most standardized formats, genuine artistic engagement remains possible.
In Fall River's retail renaissance, this Starbucks emerges as unlikely cultural anchor—proof that when corporations invest in real art rather than focus-grouped decoration, everyone wins. Even if you're still waiting twenty minutes for that big SBUX chain matcha latte.
Atmosphere: 4
Food: 5
Service: 4
Staff is not friendly at all and they gave me a coffee that was a third full. This is the worst starbucks I’ve been to. I’ll stay going to the one in Dartmouth which provides way better service than this fall River one.
Atmosphere: 1
Service: 1
I have never had a poor service at this location except for today!
I am a local and I come here often
I ordered a hot green tea, and like always I was handed the machine to add in my tip, the machine never asked me to put in the tip and charged me quickly for $8.00 and some change for my grande hot green tea
I told the girl that I was not able to put the tip in and it charged me $8.00 and she said I gave them a $5.00 tip, I assured her I did not put the tip in,
They, another girl got involved and they continued to argue to me that I put the tip in,
So now I am thinking, did they put the tip in and hand me the machine to put my card in?
Had they both been polite about the whole and apologized and credit me and
Do the process over again, I would have given a $5.00
But they lost out!
And this Starbucks is now off my list
This was totally unacceptable
This is my very first review ever!
Shows how upset I was
They credited me and shut the window and thought because they gave me a free cup of hot tea I would not review
It’s not about the money or a free cup of tea, it’s about the respect
I did not raise my voice, I clearly stated the machine did not give me a choice to put the tip in!!!!
So if they had just credited me and done the transaction over
They would have gotten paid for the tea and got a tip
So instead, lost the sale, tip and a customer
All this could have been avoided
Just so sad!
And this is the location I have on several occasions pay forward
Usually pay for the next 3 cars behind me at the window
To make someone’s day!
Restaurantji Recommends
I don’t stop in daily but when I do my coffee is always great.. however Ally makes a coffee that will knock your socks off! The friendliest staff. Love this Starbucks!
Starbucks in Fall River is in such a great location!
I look forward to getting up early on Saturdays and Sundays just to treat myself to some great coffee. It’s become part of my weekend routine, and it never disappoints.
The staff at the drive-thru window are always fun, friendly, and a pleasure to chat with. Sometimes we even joke around — it’s those little moments that make the visit even better.
The coffees are always made to perfection, just the way I like them. Keep up the great work, everyone — you’re doing an awesome job!
Just whet through the drive through a few times while on vacation. Nice location, way to get through the drive through and employees are very friendly. They get a little annoyed if you didn't make your mobile order more than 5 minutes prior to arriving. But they don't have any notice when you drive up so they shouldn't be annoyed. But you get a tone and a reminder if you do. Anyway the food was always hot and tasty but rather small. Drinks are great as usual.
I didn’t notice till I was halfway to work that a barista had written this on my cup. I immediately edited my tip because wow they made my day. If you know Twilight, you understand how great this is. Thank you to whoever put the giant smile on my face this morning, if only I saw the writing before I left I could have thanked you in person! :) + As i was exiting from the mobile order counter I got a “Have a good day!” which was sweet in itself! :)
Came in the cafe and went to where u wait in line so that the barrister asks you if your ready to order, well apparently that’s not the case anymore because u can come in and just go up to the counter and ignore the person that’s been waiting there over 10 mins and the lady ask him how can she help him so I waited until she and the other customer was done with his order so that when someone finally realize I was waiting, she asked me how can I help you so I asked her about my drink and then I asked her. I was just wondering where does your line start so that you can proceed to help the next customer and she also said oh just anyone can come up to the counter so I said so if you had a line waiting which is over here where I completely says wait here till the next available Bautista to help you what’s the point of me waiting and also what’s the point of u having a sign? She rudely answer and said is that all with ur order and gave me a price and I said well no I’m not done with my order. She did not acknowledge the fact of what was going on. So I asked to speak to the manager which he was very helpful. Customer service is out the door apparently at these Starbucks. I’m done with going to Starbucks at this point I will be making my own drink at home and you just lost another customer. Ps these are the reason why people are not going out to eat or drink at industry.
Service: 1
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