On my way to work today before I had left the house I checked to make sure Starbucks was open. It was listed as 7am open. It was about 9:30am when I pulled in drive thru. The store looked open, lights on, i could see employees inside. I waited in drive thru for about 1 minute. Then I pulled forward to the window. I could clearly see employees standing around chatting. I assumed they were opened so I reversed back to the intercom. I stood at the window about 1 minute. No one wanted to answer me. So I back up, pulled up to the menu, waited again, nothing so I pulled back to the window. Again, I could clearly see lights on, and employees just standing around talking. So I politely had to knock on the window. They stood there like they didn't see me. I knocked again, they looked but no one came to the window. So I put my thumbs up and down. They responded with thumbs down. I assume closed? But what time do you open? No one could tell me? Lame! So I drove off. This is poor customer service. Your page states you are OPEN, you have about 4 or 5 employees clocked in/on the clock but not serving customers. Why are the lights on and you look open? Obsurd to say the least. Corporate really paying that many employees to hang around, chit chat, and stay closed? What a waste of time and money. I definitely won't be back. One of the worst Starbucks in my area. I'll settle for Dunks or Marylous right down the road. Save yourself the hassle and headache. Go to another Starbucks, you'll be glad you did.
P.S. looking at all the reviews from this location, I should have expected it. This seems to be one of the worst Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Ashley Almeida
Always great customer service at this location, even though so busy at this ..they still remain kind and drinks are on point !
Atmosphere: 5
Food: 5
Service: 5
K D
I’m writing about a negative experience I had at this Starbucks on January 2. I didn’t get the barista’s name, but it would be very obvious to management who I’m referring to based on her behavior alone.
For clarity only: she was the only tan woman working the drive-thru window that day. I’m mentioning this strictly as an identifier, not as a racial comment I am Black myself, and this has absolutely nothing to do with race.
When I pulled up to the window and politely asked for salt, she responded in a loud, rude, and dismissive tone, saying something like, “We don’t have salt right now. We have to get them all the way from the back, so you’ll have to wait.” The way it was said was unnecessarily obnoxious and made a simple request feel like a problem.
She was by far the loudest and most abrasive employee there talking loudly, sounding irritated, and creating an uncomfortable interaction that stood out immediately. I understand supplies run out and delays happen, but there’s no excuse for being rude or unprofessional to customers.
Customer service is about courtesy, and this experience missed the mark completely.
Atmosphere: 1
Food: 2
Service: 1
Vanessa Mercier
great staff, great service. baristas are easy to talk to and are quick to remake a drink if its wrong! is there new management??
Atmosphere: 5
Food: 5
Service: 5
CiCi Galore
I’ve been here several times and they can never make my order right it’s like the more things that I want added to my ice matcha latte they make the serving less.. I asked for a scoop of match powder she puts in a sprinkle of it and then proceeds to blend more ice into it. Making the consistency watery and disgusting…I’m done
Atmosphere: 1
Food: 1
Service: 1
Kass Kass
A little empathy and respect/accountability for paying guests would go a long way.
Service: 1
Ddjrj Rhrjr
Some lady spoke to me like i was bothering them 😳 ok well I just go to dunkin donuts
Atmosphere: 1
Food: 1
Service: 1
k p
wrote “you suck” on a cup and then tried to say it wasn’t them. imagine not taking accountability. so unprofessional and immature
Atmosphere: 1
Food: 1
Service: 1
Taja-Lee Falconer
Let me just say, Starbucks is way too expensive for drinks to be made this poorly. First off, the staff at this location did not seem to work well under pressure -10/18/2025 at around 10:20. It was chaotic to watch, and the way my order was handled was honestly unacceptable.
A dirty rag that had just been used to clean up a spill was held over my drink as she stretched to squeeze it out. My chai latte looked like dirty water, and the cold foam sat out so long it turned completely watery and gross.
I work downtown Boston, and those Starbucks locations are always packed, yet I’ve never had my drink or food handled this way. I just wasted nearly $9 on a drink I can’t even bring myself to drink.
I definitely won’t be coming back to this location. I’d rather drive further than deal with this again. I will add that the week day staff is amazing, I’ve never had not one issue ever, it’s really the weekend staff it seems.
Atmosphere: 1
Food: 1
Service: 1
Julia Abruzzese
Every time I go it takes 20+ minutes for a drink even if I mobile order it. I went there a few days ago and after waiting forever for my drink, they made it wrong. Very underperforming
The girls in the morning are always so nice. They remember drinks & names! & it’s nice to see them always laughing/having a good time
Atmosphere: 5
Food: 5
Service: 5
Jon Pena
If I could rate this dump a zero I would, their staff is incredibly rude… I had the “pleasure” of dealing with a staff member named ally who was foul mouthed and couldn’t resist talking about smoking marijuana and going out to drink after work… when I mentioned being uncomfortable around said conversation and how it was unprofessional she told me to “leave or wait for my food doesn’t matter to me” Never come here , I will never return , worst coffee shop staff I’ve ever experienced
Atmosphere: 1
Food: 1
Service: 1
dan oliveira
Always had a pleasant experience at this Starbucks At 7:40 a.m. register 4 on 9/10. I was handed my drinks. I said thank you and she completely ignored me because she was too busy chatting with her colleague. Keep in mind, no one was in the Drive-Thru so they weren't busy at all. I proceeded to drive off without my breakfast for my child while still ignoring me. I then go back after I drop my child off to school to grab what was forgotten, and she hands me the breakfast without an apology.
They want to jam the credit card readers in people's faces demanding a tip right before you get your order, and then after you tip them this is the type of service you get?
Tips are earned not expected!
Service: 1
Roberta Estrela
I have been coming here for more than a year and there must be a new manager, there is new employees also! Usually service is okay but today service was just the worst ever! My teas were watered down with no flavor I asked one of the employees if she was able to remake it and she said umm wait I'm going to grab my manager, when she grabbed the manager and came to the window the manager said, I'm not dealing with this take your money and leave my window!! Like excuse me I waste a lot of money on your drinks and all I said simply asked was can you please remake it. I will definitely not be coming back and will be calling corporate because that is unacceptable and unprofessional! I will pass on the word on how services are at this particular location.
Atmosphere: 1
Service: 1
chad kaegael
My favorite spot. The morning staff is the best. They always make my coffee perfectly and remember who I am, which is very refreshing!
On my way to work today before I had left the house I checked to make sure Starbucks was open. It was listed as 7am open. It was about 9:30am when I pulled in drive thru. The store looked open, lights on, i could see employees inside. I waited in drive thru for about 1 minute. Then I pulled forward to the window. I could clearly see employees standing around chatting. I assumed they were opened so I reversed back to the intercom. I stood at the window about 1 minute. No one wanted to answer me. So I back up, pulled up to the menu, waited again, nothing so I pulled back to the window. Again, I could clearly see lights on, and employees just standing around talking. So I politely had to knock on the window. They stood there like they didn't see me. I knocked again, they looked but no one came to the window. So I put my thumbs up and down. They responded with thumbs down. I assume closed? But what time do you open? No one could tell me? Lame! So I drove off. This is poor customer service. Your page states you are OPEN, you have about 4 or 5 employees clocked in/on the clock but not serving customers. Why are the lights on and you look open? Obsurd to say the least. Corporate really paying that many employees to hang around, chit chat, and stay closed? What a waste of time and money. I definitely won't be back. One of the worst Starbucks in my area. I'll settle for Dunks or Marylous right down the road. Save yourself the hassle and headache. Go to another Starbucks, you'll be glad you did.
P.S. looking at all the reviews from this location, I should have expected it. This seems to be one of the worst Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Always great customer service at this location, even though so busy at this ..they still remain kind and drinks are on point !
Atmosphere: 5
Food: 5
Service: 5
I’m writing about a negative experience I had at this Starbucks on January 2. I didn’t get the barista’s name, but it would be very obvious to management who I’m referring to based on her behavior alone.
For clarity only: she was the only tan woman working the drive-thru window that day. I’m mentioning this strictly as an identifier, not as a racial comment I am Black myself, and this has absolutely nothing to do with race.
When I pulled up to the window and politely asked for salt, she responded in a loud, rude, and dismissive tone, saying something like, “We don’t have salt right now. We have to get them all the way from the back, so you’ll have to wait.” The way it was said was unnecessarily obnoxious and made a simple request feel like a problem.
She was by far the loudest and most abrasive employee there talking loudly, sounding irritated, and creating an uncomfortable interaction that stood out immediately. I understand supplies run out and delays happen, but there’s no excuse for being rude or unprofessional to customers.
Customer service is about courtesy, and this experience missed the mark completely.
Atmosphere: 1
Food: 2
Service: 1
great staff, great service. baristas are easy to talk to and are quick to remake a drink if its wrong! is there new management??
Atmosphere: 5
Food: 5
Service: 5
I’ve been here several times and they can never make my order right it’s like the more things that I want added to my ice matcha latte they make the serving less.. I asked for a scoop of match powder she puts in a sprinkle of it and then proceeds to blend more ice into it. Making the consistency watery and disgusting…I’m done
Atmosphere: 1
Food: 1
Service: 1
A little empathy and respect/accountability for paying guests would go a long way.
Service: 1
Some lady spoke to me like i was bothering them 😳 ok well I just go to dunkin donuts
Atmosphere: 1
Food: 1
Service: 1
wrote “you suck” on a cup and then tried to say it wasn’t them. imagine not taking accountability. so unprofessional and immature
Atmosphere: 1
Food: 1
Service: 1
Let me just say, Starbucks is way too expensive for drinks to be made this poorly. First off, the staff at this location did not seem to work well under pressure -10/18/2025 at around 10:20. It was chaotic to watch, and the way my order was handled was honestly unacceptable.
A dirty rag that had just been used to clean up a spill was held over my drink as she stretched to squeeze it out. My chai latte looked like dirty water, and the cold foam sat out so long it turned completely watery and gross.
I work downtown Boston, and those Starbucks locations are always packed, yet I’ve never had my drink or food handled this way. I just wasted nearly $9 on a drink I can’t even bring myself to drink.
I definitely won’t be coming back to this location. I’d rather drive further than deal with this again. I will add that the week day staff is amazing, I’ve never had not one issue ever, it’s really the weekend staff it seems.
Atmosphere: 1
Food: 1
Service: 1
Every time I go it takes 20+ minutes for a drink even if I mobile order it. I went there a few days ago and after waiting forever for my drink, they made it wrong. Very underperforming
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The girls in the morning are always so nice. They remember drinks & names! & it’s nice to see them always laughing/having a good time
Atmosphere: 5
Food: 5
Service: 5
If I could rate this dump a zero I would, their staff is incredibly rude… I had the “pleasure” of dealing with a staff member named ally who was foul mouthed and couldn’t resist talking about smoking marijuana and going out to drink after work… when I mentioned being uncomfortable around said conversation and how it was unprofessional she told me to “leave or wait for my food doesn’t matter to me”
Never come here , I will never return , worst coffee shop staff I’ve ever experienced
Atmosphere: 1
Food: 1
Service: 1
Always had a pleasant experience at this Starbucks At 7:40 a.m. register 4 on 9/10.
I was handed my drinks. I said thank you and she completely ignored me because she was too busy chatting with her colleague. Keep in mind, no one was in the Drive-Thru so they weren't busy at all. I proceeded to drive off without my breakfast for my child while still ignoring me.
I then go back after I drop my child off to school to grab what was forgotten, and she hands me the breakfast without an apology.
They want to jam the credit card readers in people's faces demanding a tip right before you get your order, and then after you tip them this is the type of service you get?
Tips are earned not expected!
Service: 1
I have been coming here for more than a year and there must be a new manager, there is new employees also! Usually service is okay but today service was just the worst ever! My teas were watered down with no flavor I asked one of the employees if she was able to remake it and she said umm wait I'm going to grab my manager, when she grabbed the manager and came to the window the manager said, I'm not dealing with this take your money and leave my window!! Like excuse me I waste a lot of money on your drinks and all I said simply asked was can you please remake it. I will definitely not be coming back and will be calling corporate because that is unacceptable and unprofessional! I will pass on the word on how services are at this particular location.
Atmosphere: 1
Service: 1
My favorite spot. The morning staff is the best. They always make my coffee perfectly and remember who I am, which is very refreshing!
Atmosphere: 4
Food: 4
Service: 4
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