Staff is not friendly at all and they gave me a coffee that was a third full. This is the worst starbucks I’ve been to. I’ll stay going to the one in Dartmouth which provides way better service than this fall River one.
Concierge at Moore House
I have never had a poor service at this location except for today! I am a local and I come here often I ordered a hot green tea, and like always I was handed the machine to add in my tip, the machine never asked me to put in the tip and charged me quickly for $8.00 and some change for my grande hot green tea I told the girl that I was not able to put the tip in and it charged me $8.00 and she said I gave them a $5.00 tip, I assured her I did not put the tip in, They, another girl got involved and they continued to argue to me that I put the tip in, So now I am thinking, did they put the tip in and hand me the machine to put my card in? Had they both been polite about the whole and apologized and credit me and Do the process over again, I would have given a $5.00 But they lost out! And this Starbucks is now off my list
This was totally unacceptable This is my very first review ever! Shows how upset I was They credited me and shut the window and thought because they gave me a free cup of hot tea I would not review It’s not about the money or a free cup of tea, it’s about the respect I did not raise my voice, I clearly stated the machine did not give me a choice to put the tip in!!!! So if they had just credited me and done the transaction over They would have gotten paid for the tea and got a tip So instead, lost the sale, tip and a customer All this could have been avoided Just so sad! And this is the location I have on several occasions pay forward Usually pay for the next 3 cars behind me at the window To make someone’s day!
Felicia Rego
I don’t stop in daily but when I do my coffee is always great.. however Ally makes a coffee that will knock your socks off! The friendliest staff. Love this Starbucks!
Bob Rodrigues
Starbucks in Fall River is in such a great location! I look forward to getting up early on Saturdays and Sundays just to treat myself to some great coffee. It’s become part of my weekend routine, and it never disappoints.
The staff at the drive-thru window are always fun, friendly, and a pleasure to chat with. Sometimes we even joke around — it’s those little moments that make the visit even better.
The coffees are always made to perfection, just the way I like them. Keep up the great work, everyone — you’re doing an awesome job!
Jeremy Kingsbury
Just whet through the drive through a few times while on vacation. Nice location, way to get through the drive through and employees are very friendly. They get a little annoyed if you didn't make your mobile order more than 5 minutes prior to arriving. But they don't have any notice when you drive up so they shouldn't be annoyed. But you get a tone and a reminder if you do. Anyway the food was always hot and tasty but rather small. Drinks are great as usual.
Bella Merritt
I didn’t notice till I was halfway to work that a barista had written this on my cup. I immediately edited my tip because wow they made my day. If you know Twilight, you understand how great this is. Thank you to whoever put the giant smile on my face this morning, if only I saw the writing before I left I could have thanked you in person! :) + As i was exiting from the mobile order counter I got a “Have a good day!” which was sweet in itself! :)
Andreia Desousa
Came in the cafe and went to where u wait in line so that the barrister asks you if your ready to order, well apparently that’s not the case anymore because u can come in and just go up to the counter and ignore the person that’s been waiting there over 10 mins and the lady ask him how can she help him so I waited until she and the other customer was done with his order so that when someone finally realize I was waiting, she asked me how can I help you so I asked her about my drink and then I asked her. I was just wondering where does your line start so that you can proceed to help the next customer and she also said oh just anyone can come up to the counter so I said so if you had a line waiting which is over here where I completely says wait here till the next available Bautista to help you what’s the point of me waiting and also what’s the point of u having a sign? She rudely answer and said is that all with ur order and gave me a price and I said well no I’m not done with my order. She did not acknowledge the fact of what was going on. So I asked to speak to the manager which he was very helpful. Customer service is out the door apparently at these Starbucks. I’m done with going to Starbucks at this point I will be making my own drink at home and you just lost another customer. Ps these are the reason why people are not going out to eat or drink at industry.
Service: 1
christopher spivey-ortiz
Thank you for being open on Christmas day and serving customers with amazing attitudes. It made my day and I know it isn't easy working on the holidays so thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Kakada Sophorn
I go to that nail salon on Thames for 3 years they are really nice 💕
Atmosphere: 5
Food: 5
Service: 5
Cristina D'Attelo
The lady that took our order was very nice but approaching the window, the cashier was very disrespectful, and rude to us. After getting the order, I opened the sandwich to make sure that they took the cheese off like I asked, and there wasn’t cheese, but there was a hair. This is actually disgusting and made me not want to eat the sandwich. If I could give a 0 star, I would.
On Sunday, September 29th, at 6:48 AM, I visited store #50935. The woman at the front counter, who had dark reddish hair, an olive complexion, and wore thick-rimmed glasses, was extremely rude to both myself and my friend. My friend, who is not a regular Starbucks customer, asked for a 'medium coffee, regular.' In response, she scoffed and said, 'This isn’t a Dunkin.' After receiving his coffee, my friend asked for a straw, and she responded in a snarky tone, 'It’s right there.' Her behavior was unnecessarily condescending, making my friend feel uncomfortable and unwelcome. Such treatment is not conducive to attracting new customers.
Service: 1
Catia Pereira
If you go you should get a strawberry icy refresher with no strawberries no cold foam light ice and lemonade it’s super good with a cookies and cream cake But it was pretty clean and the food is good or service is great
Atmosphere: 5
Food: 5
Service: 5
Marie Almstrom
Music is too loud, bathrooms are dirty and sometimes, no toilet paper
Staff is not friendly at all and they gave me a coffee that was a third full. This is the worst starbucks I’ve been to. I’ll stay going to the one in Dartmouth which provides way better service than this fall River one.
I have never had a poor service at this location except for today!
I am a local and I come here often
I ordered a hot green tea, and like always I was handed the machine to add in my tip, the machine never asked me to put in the tip and charged me quickly for $8.00 and some change for my grande hot green tea
I told the girl that I was not able to put the tip in and it charged me $8.00 and she said I gave them a $5.00 tip, I assured her I did not put the tip in,
They, another girl got involved and they continued to argue to me that I put the tip in,
So now I am thinking, did they put the tip in and hand me the machine to put my card in?
Had they both been polite about the whole and apologized and credit me and
Do the process over again, I would have given a $5.00
But they lost out!
And this Starbucks is now off my list
This was totally unacceptable
This is my very first review ever!
Shows how upset I was
They credited me and shut the window and thought because they gave me a free cup of hot tea I would not review
It’s not about the money or a free cup of tea, it’s about the respect
I did not raise my voice, I clearly stated the machine did not give me a choice to put the tip in!!!!
So if they had just credited me and done the transaction over
They would have gotten paid for the tea and got a tip
So instead, lost the sale, tip and a customer
All this could have been avoided
Just so sad!
And this is the location I have on several occasions pay forward
Usually pay for the next 3 cars behind me at the window
To make someone’s day!
I don’t stop in daily but when I do my coffee is always great.. however Ally makes a coffee that will knock your socks off! The friendliest staff. Love this Starbucks!
Starbucks in Fall River is in such a great location!
I look forward to getting up early on Saturdays and Sundays just to treat myself to some great coffee. It’s become part of my weekend routine, and it never disappoints.
The staff at the drive-thru window are always fun, friendly, and a pleasure to chat with. Sometimes we even joke around — it’s those little moments that make the visit even better.
The coffees are always made to perfection, just the way I like them. Keep up the great work, everyone — you’re doing an awesome job!
Just whet through the drive through a few times while on vacation. Nice location, way to get through the drive through and employees are very friendly. They get a little annoyed if you didn't make your mobile order more than 5 minutes prior to arriving. But they don't have any notice when you drive up so they shouldn't be annoyed. But you get a tone and a reminder if you do. Anyway the food was always hot and tasty but rather small. Drinks are great as usual.
I didn’t notice till I was halfway to work that a barista had written this on my cup. I immediately edited my tip because wow they made my day. If you know Twilight, you understand how great this is. Thank you to whoever put the giant smile on my face this morning, if only I saw the writing before I left I could have thanked you in person! :) + As i was exiting from the mobile order counter I got a “Have a good day!” which was sweet in itself! :)
Came in the cafe and went to where u wait in line so that the barrister asks you if your ready to order, well apparently that’s not the case anymore because u can come in and just go up to the counter and ignore the person that’s been waiting there over 10 mins and the lady ask him how can she help him so I waited until she and the other customer was done with his order so that when someone finally realize I was waiting, she asked me how can I help you so I asked her about my drink and then I asked her. I was just wondering where does your line start so that you can proceed to help the next customer and she also said oh just anyone can come up to the counter so I said so if you had a line waiting which is over here where I completely says wait here till the next available Bautista to help you what’s the point of me waiting and also what’s the point of u having a sign? She rudely answer and said is that all with ur order and gave me a price and I said well no I’m not done with my order. She did not acknowledge the fact of what was going on. So I asked to speak to the manager which he was very helpful. Customer service is out the door apparently at these Starbucks. I’m done with going to Starbucks at this point I will be making my own drink at home and you just lost another customer. Ps these are the reason why people are not going out to eat or drink at industry.
Service: 1
Thank you for being open on Christmas day and serving customers with amazing attitudes. It made my day and I know it isn't easy working on the holidays so thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
I go to that nail salon on Thames for 3 years they are really nice 💕
Atmosphere: 5
Food: 5
Service: 5
The lady that took our order was very nice but approaching the window, the cashier was very disrespectful, and rude to us. After getting the order, I opened the sandwich to make sure that they took the cheese off like I asked, and there wasn’t cheese, but there was a hair. This is actually disgusting and made me not want to eat the sandwich. If I could give a 0 star, I would.
Atmosphere: 1
Food: 1
Service: 2
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Atmosphere: 4
Food: 5
Service: 5
On Sunday, September 29th, at 6:48 AM, I visited store #50935. The woman at the front counter, who had dark reddish hair, an olive complexion, and wore thick-rimmed glasses, was extremely rude to both myself and my friend. My friend, who is not a regular Starbucks customer, asked for a 'medium coffee, regular.' In response, she scoffed and said, 'This isn’t a Dunkin.' After receiving his coffee, my friend asked for a straw, and she responded in a snarky tone, 'It’s right there.' Her behavior was unnecessarily condescending, making my friend feel uncomfortable and unwelcome. Such treatment is not conducive to attracting new customers.
Service: 1
If you go you should get a strawberry icy refresher with no strawberries no cold foam light ice and lemonade it’s super good with a cookies and cream cake But it was pretty clean and the food is good or service is great
Atmosphere: 5
Food: 5
Service: 5
Music is too loud, bathrooms are dirty and sometimes, no toilet paper
Atmosphere: 3
Food: 4
Service: 5
Awesome staff. Will be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
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