Terrible experience here this AM. As a business owner, I hate to leave bad reviews but there is zero info on how to email the owner so this is the only forum available. As someone who has dietary restrictions, I typically order a croissant toasted with a sausage patty added. Today that I was told that I needed to be charged for a sausage egg and cheese, which is double the price that I pay every day at other locations because They were directed to do so by their loss prevention department. The extra $2.50 is not going to change my quality of life but the overall principal just does not sit well with me.
Service: 1
Rebecca Young (Rebecca Y.)
Very hard working staff
Atmosphere: 4
Food: 4
Service: 5
Hannah Vessaire
I ordered a sandwich on my mobile app when I pulled up to the location and went through drive thru I told her about my order twice and she couldn’t hear me until the second time, meanwhile she had her mic on after she finally heard me. I over heard saying something disrespectful towards me as I pulled away. When I got to the window she handed my bag and when I drove off I received my sandwich like that. It was like they intentionally wanted to serve me that. Over all I had a bad experience with my food and customer service.
Matthew Chipper Brooks
It's a great place to get coffee quickly and the staff is nice and polite too!
Parking: There was free plenty of parking in the big parking lot
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts
herbert davis
If we go to this location 5 times, at least 2 to 3 times they are going to mess up my sandwich,Drive home, no sausage, no cheese, changes every time.My wife drove back and said you forgot my sausage, they said do you have the sandwich, like we would drive back and lie about it, the girl said you should check your sandwich when you get it, we are busy, are you kidding me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!giving my wife and attitude and said i can add sausage for you, TO THE OLD SANDWICH,You can't fix stupid,I'll be going to the falmouth lacation from now onI just hope it's not the same owner
Atmosphere: 3
Food: 2
Service: 1
Erin Quinn
The ladies that worked there were more focused on hanging out and talking then serving customers. Had to pull up and wait on 2 breakfast sandwiches because of that reason. Customer service first always!
Jay Ferris
They got water down
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Iced Macchiato, Sausage Egg and Cheese, Hash Browns, Egg and Cheese, Grilled Cheese, Stuffed Biscuit Bites
Andy walker
If I could put no stars I would I come here every week on wendsday never very busy usually one person in the store and a couple in drive through, very very slow service, today no one was in the store I waited 10 min for a sandwich that I asked to be cooked dark . The bread was barely toasted and the cheese wasn’t even melted . Do better
Steer clear of Debbie. She’s rude to customers and incredibly miserable as well as the rest of the staff.
Atmosphere: 1
Food: 2
Service: 1
Jeffry W. Good
The timers are set to fast to process food correctly for the cook. I was waiting for my hashbrowns I just received my coffee. They hand me the bag hashbrowns open up the bag and hash brown bag. What’s upside down so I asked the lady if she could fix the big turn it around her so I took the bag back and the hashbrowns were lukewarm. They were not even hot enough to eat I asked please heat them up sick and she told me they were on a timer and I had to move for people behind me. She got an attitude with me so I grabbed by bag of cold hash browns I was very dissatisfied!!!
Cristina G
Terrible experience. Had to wait for a long time (more than 15min) although almost no people.... received the wrong food. Exchange took again too long. Do not go to this place.
Natasha Faith
This location will be very agreeable. However, they will not honor your requests. I have come to this location several times, and have always drove off. Displeased! They overcharged for a cup of water, three dollars and some change. When asking for a wake up wrap to be cooked a little bit longer they said OK and Instead, gave me the very opposite of what I asked for. The level of service here is not worth any further relations, I’d rather eat my loss than talk to them. I don’t know if being mixed has anything to do with it, but I do question.
Alex
I ordered a bagel with cream cheese and they put American on it. Who would even order a bagel with one slice of American cheese?! What a disappointing way to start my Monday morning
Terrible experience here this AM. As a business owner, I hate to leave bad reviews but there is zero info on how to email the owner so this is the only forum available. As someone who has dietary restrictions, I typically order a croissant toasted with a sausage patty added. Today that I was told that I needed to be charged for a sausage egg and cheese, which is double the price that I pay every day at other locations because They were directed to do so by their loss prevention department. The extra $2.50 is not going to change my quality of life but the overall principal just does not sit well with me.
Service: 1
Very hard working staff
Atmosphere: 4
Food: 4
Service: 5
I ordered a sandwich on my mobile app when I pulled up to the location and went through drive thru I told her about my order twice and she couldn’t hear me until the second time, meanwhile she had her mic on after she finally heard me. I over heard saying something disrespectful towards me as I pulled away. When I got to the window she handed my bag and when I drove off I received my sandwich like that. It was like they intentionally wanted to serve me that. Over all I had a bad experience with my food and customer service.
It's a great place to get coffee quickly and the staff is nice and polite too!
Parking: There was free plenty of parking in the big parking lot
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts
If we go to this location 5 times, at least 2 to 3 times they are going to mess up my sandwich,Drive home, no sausage, no cheese, changes every time.My wife drove back and said you forgot my sausage, they said do you have the sandwich, like we would drive back and lie about it, the girl said you should check your sandwich when you get it, we are busy, are you kidding me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!giving my wife and attitude and said i can add sausage for you, TO THE OLD SANDWICH,You can't fix stupid,I'll be going to the falmouth lacation from now onI just hope it's not the same owner
Atmosphere: 3
Food: 2
Service: 1
The ladies that worked there were more focused on hanging out and talking then serving customers. Had to pull up and wait on 2 breakfast sandwiches because of that reason. Customer service first always!
They got water down
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Iced Macchiato, Sausage Egg and Cheese, Hash Browns, Egg and Cheese, Grilled Cheese, Stuffed Biscuit Bites
If I could put no stars I would I come here every week on wendsday never very busy usually one person in the store and a couple in drive through, very very slow service, today no one was in the store I waited 10 min for a sandwich that I asked to be cooked dark . The bread was barely toasted and the cheese wasn’t even melted . Do better
Typical donut shop
With extra extras....nice hehehe
Restaurantji Recommends
Steer clear of Debbie. She’s rude to customers and incredibly miserable as well as the rest of the staff.
Atmosphere: 1
Food: 2
Service: 1
The timers are set to fast to process food correctly for the cook. I was waiting for my hashbrowns I just received my coffee. They hand me the bag hashbrowns open up the bag and hash brown bag. What’s upside down so I asked the lady if she could fix the big turn it around her so I took the bag back and the hashbrowns were lukewarm. They were not even hot enough to eat I asked please heat them up sick and she told me they were on a timer and I had to move for people behind me. She got an attitude with me so I grabbed by bag of cold hash browns I was very dissatisfied!!!
Terrible experience. Had to wait for a long time (more than 15min) although almost no people.... received the wrong food. Exchange took again too long. Do not go to this place.
This location will be very agreeable. However, they will not honor your requests. I have come to this location several times, and have always drove off. Displeased! They overcharged for a cup of water, three dollars and some change. When asking for a wake up wrap to be cooked a little bit longer they said OK and Instead, gave me the very opposite of what I asked for. The level of service here is not worth any further relations, I’d rather eat my loss than talk to them. I don’t know if being mixed has anything to do with it, but I do question.
I ordered a bagel with cream cheese and they put American on it. Who would even order a bagel with one slice of American cheese?! What a disappointing way to start my Monday morning
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