Didnt call my order number even though i was in the restaurant. Blamed it on other customers who mightve picked up my order because other orders were sitting there.
Atmosphere: 1
Food: 3
Service: 1
Pablo Carvalho
Best hamburgers in the world!
Atmosphere: 5
Food: 5
Service: 5
Patricia U
The best fries, need salt
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Bacon Cheeseburger, Their Cheeseburger, Bacon Burger
Henry Mercalf
The order taker did not speak English well and was difficult to deal with. All bathrooms were closed because they were broken. Both soda machined were nor working well. There was no evidence of a manager present. Five boys is not cheap and we were disappointed. My wife does not want to go back.
Atmosphere: 2
Food: 4
Service: 2
Taya P
Young lady working the cash register was very sweet and beautiful. I work in the plaza so I’m here often and she made me feel welcome.
Atmosphere: 3
Food: 5
Service: 5
A C
We are frequent at this location and we Juan Alberto take our orders and cook for us. I want to recognize this dedicated worker who treat us with respect and take good care of us every time. Thank you Juan Alberto. Five guys promote this guy and continue to hire staff alike.
Atmosphere: 5
Food: 5
Service: 5
Claudius Maximus
Thanks for the team at this location, 1. I was going to use the bathroom was not aware that the bathroom needed a code to open, and one of the workers before I even said or went to say ask for the code had provided me with the code, and 2. The gentle man who took my order realized that I really wanted a double Pattie but only had enough money for the single, once my food was ready, he asked me if I wanted the double Pattie he said it was one the house. So thank you much guys first time there thanks.
In a very busy location, the lines are long at times, but they move them along expeditiously. Food was delicious. Hot and came exactly as I ordered it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Helen Saad
This team has done incredible with some truly insane orders I have had to do for a show at Gillette. Thank you especially to Vickie! She took my huge and complicated order for production and make it happen perfectly and quickly! Can't thank you guys enough!
Atmosphere: 5
Food: 5
Service: 5
Mike G
Waited 30 minutes to order. Waited the same for my food. Milkshakes came out fast, but burgers got set aside for some reason, and by the time someone realized I had had enough. It was busy, and they were clearly understaffed. The manager did give me a refund on food and my burgers, which was cool. His handling of the rush situation was less than ideal. We watched him walk into the back with his phone in hand a few times. I will NOT go back to any five guys after this. Remaining open in such a limited capacity did not do anything positive for the brand. It was the fourth of July celebration, but should have been prepping for that well in advance. From what I hear, the upper management is complicit and needs to be held accountable as well. I hope the poor guy running shop that day finds a more supportive company to work for.
Atmosphere: 1
Food: 1
Service: 1
Ram Marappan
I ordered online and I went to the place 20 mins later. The place was packed. The guy at the pick up area was rude, he said he is not processing online orders and went inside. I had already paid online. He came back after 5 mins and was rude to me again. All I wanted was to know whether he cancelled my order or not. I did not get a clear answer and he went inside again. When he came back he said he will process my order because I had already gotten a message that my order was picked up!!!! It was not. And then he said he was out of the burger and the fries I ordered. He couldn’t cancel my order and I ended up going home with 2 burgers I didn’t want. Absolutely terrible place. Avoid at all cost. There are plenty of better restaurants at this place.
Atmosphere: 1
Food: 1
Service: 1
The Davil
Easily the worst service I have ever experienced in a fast food restaurant. None of the employees spoke understandable English. I made an online order over an hour ahead that was “ready for pickup”, and I proceeded to wait for over 30 minutes in the restaurant for my actual food. Restaurant is also extremely dirty. Do not recommend.
Excellent service. Great food. Excellent people
Didnt call my order number even though i was in the restaurant. Blamed it on other customers who mightve picked up my order because other orders were sitting there.
Atmosphere: 1
Food: 3
Service: 1
Best hamburgers in the world!
Atmosphere: 5
Food: 5
Service: 5
The best fries, need salt
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Bacon Cheeseburger, Their Cheeseburger, Bacon Burger
The order taker did not speak English well and was difficult to deal with. All bathrooms were closed because they were broken. Both soda machined were nor working well. There was no evidence of a manager present. Five boys is not cheap and we were disappointed. My wife does not want to go back.
Atmosphere: 2
Food: 4
Service: 2
Young lady working the cash register was very sweet and beautiful. I work in the plaza so I’m here often and she made me feel welcome.
Atmosphere: 3
Food: 5
Service: 5
We are frequent at this location and we Juan Alberto take our orders and cook for us. I want to recognize this dedicated worker who treat us with respect and take good care of us every time. Thank you Juan Alberto. Five guys promote this guy and continue to hire staff alike.
Atmosphere: 5
Food: 5
Service: 5
Thanks for the team at this location, 1. I was going to use the bathroom was not aware that the bathroom needed a code to open, and one of the workers before I even said or went to say ask for the code had provided me with the code, and 2. The gentle man who took my order realized that I really wanted a double Pattie but only had enough money for the single, once my food was ready, he asked me if I wanted the double Pattie he said it was one the house. So thank you much guys first time there thanks.
Atmosphere: 5
Food: 5
Service: 5
The grilled cheese with the patty is on point
Burger was great as always
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Hamburger, Their Cheeseburger
Restaurantji Recommends
In a very busy location, the lines are long at times, but they move them along expeditiously. Food was delicious. Hot and came exactly as I ordered it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
This team has done incredible with some truly insane orders I have had to do for a show at Gillette. Thank you especially to Vickie! She took my huge and complicated order for production and make it happen perfectly and quickly! Can't thank you guys enough!
Atmosphere: 5
Food: 5
Service: 5
Waited 30 minutes to order. Waited the same for my food. Milkshakes came out fast, but burgers got set aside for some reason, and by the time someone realized I had had enough. It was busy, and they were clearly understaffed. The manager did give me a refund on food and my burgers, which was cool. His handling of the rush situation was less than ideal. We watched him walk into the back with his phone in hand a few times. I will NOT go back to any five guys after this. Remaining open in such a limited capacity did not do anything positive for the brand. It was the fourth of July celebration, but should have been prepping for that well in advance. From what I hear, the upper management is complicit and needs to be held accountable as well. I hope the poor guy running shop that day finds a more supportive company to work for.
Atmosphere: 1
Food: 1
Service: 1
I ordered online and I went to the place 20 mins later. The place was packed. The guy at the pick up area was rude, he said he is not processing online orders and went inside. I had already paid online. He came back after 5 mins and was rude to me again. All I wanted was to know whether he cancelled my order or not. I did not get a clear answer and he went inside again. When he came back he said he will process my order because I had already gotten a message that my order was picked up!!!! It was not. And then he said he was out of the burger and the fries I ordered. He couldn’t cancel my order and I ended up going home with 2 burgers I didn’t want. Absolutely terrible place. Avoid at all cost. There are plenty of better restaurants at this place.
Atmosphere: 1
Food: 1
Service: 1
Easily the worst service I have ever experienced in a fast food restaurant. None of the employees spoke understandable English. I made an online order over an hour ahead that was “ready for pickup”, and I proceeded to wait for over 30 minutes in the restaurant for my actual food. Restaurant is also extremely dirty. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
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