Pollo Royal
18 Irving St, Framingham
(774) 777-5872
Recent Reviews
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Best fried chicken around.
Food: 5
Do not order food from their online website option, horrible experience. They use a third party app through their online website. The website does not state that the food is actually delivered by Uber eats or doordash. My food was not delivered! I called doordash and they stated they would not refund me and the responsible party was the restaurant itself. The chic from the restaurant then had the audacity to say why did you order from the website and not doordash?? Like WHY HAVE ONLINE ORDERING ON YOUR WEBSITE?? Speaking to the person at the restaurant was like talking to the wall. Stated they are loosing out by making the food again. WHAT ABOUT A CUSTOMER NOT GETTING THEIR FOOD AND LOOSING OUT 80$ Don't promote delivery and the use a third party delivery service WITHOUT actually stating it is doordash or whoever delivers it. So far I have waited about 2 hours for my food to be remade and delivered.
Service: 1
Rude. Unprofessional. Treats customers that are not Spanish like trash. Never again.
Atmosphere: 1
Food: 1
Service: 1
Foods always bomb but service is not great. Forgets to bring things ordered, attitude, had to chance down waitress for things lol.
Atmosphere: 3
Food: 4
Service: 2
Love the food but they never want to turn on the heat we took our mother to celebrate her 85th birthday but she was cold and had to drink 2 cups of coffee to warm up she asked if they can turn the heat on but to no avail.
Parking: You can park across the street in a pay parking lot but not easy to cross the street and behind the building there’s some parking in a dirt parking lot
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fried Chicken, Combo 4th of July 8 People, Tacos
I bought 3 meat tacos, a small quantity and they charged me US16 simply because some thieves, I do not recommend that business, quite expensive
Very good service
Vegetarian options: Salad
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Combo Asado
Good place. Nice Food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Rostizado, 1orden Grande de Arroz Royal, Tacos Dorados
Fried chicken doesn't taste fresh, it tastes like reheated, it's not freshly cooked
Sometimes the delivery orders are incomplete and when a complaint is raised it not resolved
Restaurantji Recommends
Exactly restaurant very respectful and the food is so yummy! I will sure come back again and I will recommend to my family/
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Sandwich, Tres Leches Cake, Flan, Chicken Tenders, 3 Tacos De Pollo Chicken, Fried Chicken
I had the bad experience that I placed a take out order and then we decided to eat there and they made us change the order for a much higher rate so we could stay
Service: 1
I had a great experience
Atmosphere: 5
Food: 5
Service: 5
Excellent menu and very good service
Excellent chicken.
Atmosphere: 3
Food: 5
Service: 5
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