This place has gone down hill so bad never make coffee right I’m not one to complain but it’s been many encounters and the guy Joseph is so ignorant and rude I have no clue how he still has a job because I have heard so many people complain about him he should have been fired a long time ago
Atmosphere: 1
Food: 1
Service: 1
Kasie Coelho
If you want normal Dunkin’ Donuts, food and coffee in a somewhat timely fashion, do not go to the East Freetown, Dunkin’ Donuts! You will wait 15 minutes in the drive-through line with only three cars in front of you! Then, when you get to the window, they are all talking and fooling around and not doing their jobs! It honestly happens every time! It is actually the slowest and most unprofessional Dunkin’ Donuts I’ve ever been to and aggravating enough for me to feel the need to post this!
Atmosphere: 1
Food: 1
Service: 1
John Bache
Should close this one down. Absolutely awful service sit in the drive-through for 10 mins for nothing
Atmosphere: 1
Food: 1
Service: 1
C Tavares
DO NOT WASTE YOUR TIME IN LINE! YOU WILL BE LATE FOR WORK!! I was the 3rd car in line at 7:45. By 7:55, 10 minutes later, I was now the 2nd car in line, and the car in front of me had yet to order. I had to leave the line or else I would have been late for work. When I went around, there was NO ONE at the windows, not even a client! That is so unacceptable. I should have been in and out within 5 minutes. VERYYYY Poorly managed Dunkin. I went straight to Honey Dew and was in and out in 2 minutes! Now that's service.
Service: 1
Laura-Ann DaSilva
Wish I could give no stars... This particular Dunkin is run so poorly. Its full if negativity and attitude. Don't bother asking to speak to a manager on duty, it falls on deaf ears. This will be the last time at this location.....
raquel
Not very nice service :/ also ordered two if the same coffees & the one on the left tastes like they brewed it with cigarette ash. Not sure how the colors are so off lol
Atmosphere: 1
Food: 1
Service: 1
Colby Guay
Very rude employees and cold food
Atmosphere: 2
Food: 1
Service: 1
M D
Place has been awful since way before they moved locations… same workers same careless attitude.. threw my breakfast out because it was burnt to a crisp which was a bagel twist prepared by the “manager”
Atmosphere: 1
Food: 1
Service: 1
J P
This place is hit or miss. Slower service than most.
Frank Rose
Just ordered 2 frozen coffees with 2 pumps of caramel and they didn’t pump the caramel in . When you pay $11 for 2 medium coffees you expect to get what you ordered. Their phone is shut off so you can’t even call to tell them a problem this is not the first time . The DD in East Freetown SUCKS!!
I go to this Dunkin quite often, haven't had bed coffee here, always friendly and fast service. 4/5 for food because Dunkin quality is not always good, but it is always edible
Tayler Tobine
This Dunkin is consistently awful, they never execute any coffee correctly don’t bother getting signature lattes you’ll receive hot milk that’s it, not sure why it’s so hard to make the product right when that’s what their job consists of, skip this location by all means
Atmosphere: 1
Food: 1
Service: 1
Antone Pauline
The last two times I have gone to the store I've had a problem with the employees while giving my order at the driveup they are very rude and rush you while your placing the order. So I had to go inside because they didn't give the correct order. The response from the second employee was what do you want!! Huge attitude from a little girl. A second employee, Who i assume was the Manager, and person at the window the first time, stepped in and said I'll take care of this. Who was alsojust rude . I will be sending a message to the upper management of this store.
Atmosphere: 1
Food: 3
Service: 1
Amber Andreozzi
I go with my husband every day for coffee and tea. The last two weeks the tea has tasted bad. I think their tap needs to be cleaned. I can’t take more than a sip. It’s disgusting. The food is also gross. Don’t bother with anything but donuts and pastries. Even that’s hit or miss.
Atmosphere: 2
Food: 1
Service: 3
Caitlin Westgate
This Dunkin is way overpriced and seems like there may be more support needed for their staff as I’ve been treated very poorly when I do rarely go to this location. I hope they can improve things for their sakes, but I won’t be back to this location!
This place has gone down hill so bad never make coffee right I’m not one to complain but it’s been many encounters and the guy Joseph is so ignorant and rude I have no clue how he still has a job because I have heard so many people complain about him he should have been fired a long time ago
Atmosphere: 1
Food: 1
Service: 1
If you want normal Dunkin’ Donuts, food and coffee in a somewhat timely fashion, do not go to the East Freetown, Dunkin’ Donuts! You will wait 15 minutes in the drive-through line with only three cars in front of you! Then, when you get to the window, they are all talking and fooling around and not doing their jobs! It honestly happens every time! It is actually the slowest and most unprofessional Dunkin’ Donuts I’ve ever been to and aggravating enough for me to feel the need to post this!
Atmosphere: 1
Food: 1
Service: 1
Should close this one down. Absolutely awful service sit in the drive-through for 10 mins for nothing
Atmosphere: 1
Food: 1
Service: 1
DO NOT WASTE YOUR TIME IN LINE! YOU WILL BE LATE FOR WORK!! I was the 3rd car in line at 7:45. By 7:55, 10 minutes later, I was now the 2nd car in line, and the car in front of me had yet to order. I had to leave the line or else I would have been late for work. When I went around, there was NO ONE at the windows, not even a client! That is so unacceptable. I should have been in and out within 5 minutes. VERYYYY Poorly managed Dunkin. I went straight to Honey Dew and was in and out in 2 minutes! Now that's service.
Service: 1
Wish I could give no stars...
This particular Dunkin is run so poorly.
Its full if negativity and attitude.
Don't bother asking to speak to a manager on duty, it falls on deaf ears.
This will be the last time at this location.....
Not very nice service :/ also ordered two if the same coffees & the one on the left tastes like they brewed it with cigarette ash. Not sure how the colors are so off lol
Atmosphere: 1
Food: 1
Service: 1
Very rude employees and cold food
Atmosphere: 2
Food: 1
Service: 1
Place has been awful since way before they moved locations… same workers same careless attitude.. threw my breakfast out because it was burnt to a crisp which was a bagel twist prepared by the “manager”
Atmosphere: 1
Food: 1
Service: 1
This place is hit or miss. Slower service than most.
Just ordered 2 frozen coffees with 2 pumps of caramel and they didn’t pump the caramel in . When you pay $11 for 2 medium coffees you expect to get what you ordered. Their phone is shut off so you can’t even call to tell them a problem this is not the first time . The DD in East Freetown SUCKS!!
Restaurantji Recommends
I go to this Dunkin quite often, haven't had bed coffee here, always friendly and fast service. 4/5 for food because Dunkin quality is not always good, but it is always edible
This Dunkin is consistently awful, they never execute any coffee correctly don’t bother getting signature lattes you’ll receive hot milk that’s it, not sure why it’s so hard to make the product right when that’s what their job consists of, skip this location by all means
Atmosphere: 1
Food: 1
Service: 1
The last two times I have gone to the store I've had a problem with the employees while giving my order at the driveup they are very rude and rush you while your placing the order. So I had to go inside because they didn't give the correct order. The response from the second employee was what do you want!! Huge attitude from a little girl. A second employee, Who i assume was the Manager, and person at the window the first time, stepped in and said I'll take care of this. Who was alsojust rude . I will be sending a message to the upper management of this store.
Atmosphere: 1
Food: 3
Service: 1
I go with my husband every day for coffee and tea. The last two weeks the tea has tasted bad. I think their tap needs to be cleaned. I can’t take more than a sip. It’s disgusting. The food is also gross. Don’t bother with anything but donuts and pastries. Even that’s hit or miss.
Atmosphere: 2
Food: 1
Service: 3
This Dunkin is way overpriced and seems like there may be more support needed for their staff as I’ve been treated very poorly when I do rarely go to this location. I hope they can improve things for their sakes, but I won’t be back to this location!
Atmosphere: 1
Food: 3
Service: 1
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