Unfortunately, the new owner is absolutely scuzzy. Go on the Gardner Massachusetts Facebook page and look at the videos they posted from the back room. Absolutely disgusting having water and leak gauge come down from the ceiling onto the food along with dust. There’s no way they pulled permits for the work they had done this new owner is a shyster.
Atmosphere: 1
Food: 1
Service: 1
Matt Durling
Advertises as 24 hour but only in drive through. If you're out late in a work van or box truck that doesn't fit they say tough luck and don't even acknowledge your presence. Aren't the least bit accommodating and don't at least come to the door to ask what you would like. You'd figure in the 1am-4am time slot you'd take any sale possible to pay for the 3 to 4 employees you can see sitting behind the counter
Atmosphere: 1
Food: 1
Service: 1
shel
This is, by far the WORST location. I'm surprised they're still open. The service has never been decent. Today I waited for a few minutes before saying hello, and I got back a "yeah" as a response. That was just the beginning of the horrible service there, and oddly enough, it's the norm there. At least the food is okay still.
Atmosphere: 1
Food: 4
Service: 1
Cainen Davis
Ordered delivery through Uber on Friday night it was snowy roads sucked I knew it would take a while that was ok. But when it did get here it was 3 chicken sandwiches on the wrong bun I ordered 2 whoppers and a chicken sandwiches the stickers where on them so I know they just didn’t care
Atmosphere: 1
Food: 1
Service: 1
Don't Ask
This place should be shut down honestly, I've never had fast food this bad.. in 40 yrs. The first time I figured maybe a bad day, months later kids gave me no choice they only wanted BK, 3rd time that's all on me I should known better. There mayo was disgusting it smelled bad, looked yellow and tasted like miracle whip that was left out too long, I asked for certain things not on my sandwich and I could see pieces of it on there like they just unwrapped an old one and took it off poorly. The fries tasted like they were cooked in 3 month old oil that is also used to strip leather. Everytime the. People were rude and service was super slow, which when the establishment is run the way it is I'm not surprised. You get what you give in the food industry but don't subject yourself to this just go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Caleb Hen
Just went though the drive window and asked for ketchup packets, legit was on the front counter at the pick up window and no one gave me them.....
Kremdal TheOrc
BK is my favorite fast food place. The woman who helped me, April, was great. My sticker on the double cheeseburger even said correctly NO MUSTARD... of course I drove away finding ONLY mustard.
Atmosphere: 5
Food: 1
Service: 5
Steve Webster
Was hungry but forgot why I stopped goin to BK. Did the drive though. Got home. The burger was still cold in the middle an fries 1/2 cooked. 12 $ wasted.
Atmosphere: 3
Food: 1
Service: 3
Lilly
The lady who took my order at the drive through was so rude and disrespectful. Got my order wrong and went in to change it. Was rude in that process as well.
Atmosphere: 1
Food: 2
Service: 1
Ivy S.
Lovely Burger King! Wait times can vary as well as service, only a few minor mix ups in order. Overall experiences have been good! Please give it a shot!
Don’t come here before they close. They take their time. Which is fine. 15 minutes in the drive thru isn’t a super big deal as I am a fast food worker too so I get it.
My complaint, is if you’re going to make me wait 15 minutes, my food better be hot and good. My food was neither one, not even lukewarm. It was about to be ice cold. Both my burger and my fries. They also forgot my straw for my drinks. And we’re out of items I wanted. I am sure during the day is a lot better. But if you want a late night snack, don’t go here.
Atmosphere: 2
Food: 1
Service: 1
Pam Klingenberg
Burger was not hot only warm
Food: 3
Service: 4
Jenn Bonitz
This place was the dirtiest burger king, and workers were rude,on their phones,not working... I will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Kathleen Ryan
I visited BK's b/c I had a coupon for a free Impossible Whopper. It was better than expected. The Fries are so much better than one of their competitors. So 2 weeks later I visited again. I don't eat inside.
Food: 4
Service: 4
Recommended dishes: Impossible Whopper
Regina Spinola
They messed up our food completely and then the manager on duty was like ahh both your sandwiches are messed up screw this very unprofessional she yelled back to remake our sandwiches and then said I guess you can keep those two as well cause I can't take them back cause you opened them. Then they switched the soda machine and took out all the soda choices like boo
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Crispy Chicken Sandwich with Bacon and Swiss
Unfortunately, the new owner is absolutely scuzzy. Go on the Gardner Massachusetts Facebook page and look at the videos they posted from the back room. Absolutely disgusting having water and leak gauge come down from the ceiling onto the food along with dust. There’s no way they pulled permits for the work they had done this new owner is a shyster.
Atmosphere: 1
Food: 1
Service: 1
Advertises as 24 hour but only in drive through. If you're out late in a work van or box truck that doesn't fit they say tough luck and don't even acknowledge your presence. Aren't the least bit accommodating and don't at least come to the door to ask what you would like. You'd figure in the 1am-4am time slot you'd take any sale possible to pay for the 3 to 4 employees you can see sitting behind the counter
Atmosphere: 1
Food: 1
Service: 1
This is, by far the WORST location. I'm surprised they're still open. The service has never been decent. Today I waited for a few minutes before saying hello, and I got back a "yeah" as a response. That was just the beginning of the horrible service there, and oddly enough, it's the norm there. At least the food is okay still.
Atmosphere: 1
Food: 4
Service: 1
Ordered delivery through Uber on Friday night it was snowy roads sucked I knew it would take a while that was ok. But when it did get here it was 3 chicken sandwiches on the wrong bun I ordered 2 whoppers and a chicken sandwiches the stickers where on them so I know they just didn’t care
Atmosphere: 1
Food: 1
Service: 1
This place should be shut down honestly, I've never had fast food this bad.. in 40 yrs. The first time I figured maybe a bad day, months later kids gave me no choice they only wanted BK, 3rd time that's all on me I should known better. There mayo was disgusting it smelled bad, looked yellow and tasted like miracle whip that was left out too long, I asked for certain things not on my sandwich and I could see pieces of it on there like they just unwrapped an old one and took it off poorly. The fries tasted like they were cooked in 3 month old oil that is also used to strip leather. Everytime the. People were rude and service was super slow, which when the establishment is run the way it is I'm not surprised. You get what you give in the food industry but don't subject yourself to this just go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Just went though the drive window and asked for ketchup packets, legit was on the front counter at the pick up window and no one gave me them.....
BK is my favorite fast food place. The woman who helped me, April, was great. My sticker on the double cheeseburger even said correctly NO MUSTARD... of course I drove away finding ONLY mustard.
Atmosphere: 5
Food: 1
Service: 5
Was hungry but forgot why I stopped goin to BK. Did the drive though. Got home. The burger was still cold in the middle an fries 1/2 cooked. 12 $ wasted.
Atmosphere: 3
Food: 1
Service: 3
The lady who took my order at the drive through was so rude and disrespectful. Got my order wrong and went in to change it. Was rude in that process as well.
Atmosphere: 1
Food: 2
Service: 1
Lovely Burger King! Wait times can vary as well as service, only a few minor mix ups in order. Overall experiences have been good! Please give it a shot!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whopper
Restaurantji Recommends
Don’t come here before they close. They take their time. Which is fine. 15 minutes in the drive thru isn’t a super big deal as I am a fast food worker too so I get it.
My complaint, is if you’re going to make me wait 15 minutes, my food better be hot and good. My food was neither one, not even lukewarm. It was about to be ice cold. Both my burger and my fries. They also forgot my straw for my drinks. And we’re out of items I wanted. I am sure during the day is a lot better. But if you want a late night snack, don’t go here.
Atmosphere: 2
Food: 1
Service: 1
Burger was not hot only warm
Food: 3
Service: 4
This place was the dirtiest burger king, and workers were rude,on their phones,not working... I will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
I visited BK's b/c I had a coupon for a free Impossible Whopper. It was better than expected. The Fries are so much better
than one of their competitors. So 2 weeks later I visited again. I don't eat inside.
Food: 4
Service: 4
Recommended dishes: Impossible Whopper
They messed up our food completely and then the manager on duty was like ahh both your sandwiches are messed up screw this very unprofessional she yelled back to remake our sandwiches and then said I guess you can keep those two as well cause I can't take them back cause you opened them. Then they switched the soda machine and took out all the soda choices like boo
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Crispy Chicken Sandwich with Bacon and Swiss
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