Orders only done through computer panel with vague instructions and the "human" help were unhelpful to say the least. 15 minutes for 1 cup of coffee with no waiting line is ridiculous. Never to utilize their service again.
Atmosphere: 2
Service: 1
John Riach
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Michael Williams
Looks like I'll be going to a different coffee shop no more Dunkin donuts for me since you want to force people to use the kiosk in our cards. You think this is going to make things easier having to sit in a Drive-Thru line with tons of cars. Disgusting corporations..time to
Atmosphere: 1
Food: 1
Service: 1
Angela Rossi
Very busy and only 2 employees. I waited inside for over 5mins while they tended to the drive-thru. Only a few bakery items to choose from.
Atmosphere: 2
Food: 4
Service: 2
Peter Berlo
Order specific items and it only one item was right everything else was either wrong or made with 0% care
Bill Dennen
They were busy but provided great, friendly service.
Nick
There is always an issue with my order here. The cold brew always tastes terrible at this location too. I’d have to say the last 5 times I’ve been here make me question all of the good reviews.
Alexa Steinbring
Very rude staff. Went to pick up an order, had the bag shoved towards me and heard them calling me a child as I walked away. Not very professional to use disparaging language in regards to your customers.
Phoenix Whitewolf
Love their donuts but they always run out of my favorites
Tried stopping by recently & had an issue from the moment I approached the drive thru speaker when it became my turn to order. The female employee who was working drive thru tried taking my order, but it sounded so muffled & could hear this screeching, high pitched, awful noise in the background that was ridiculously loud. I tried to order, but next thing you know, she cuts me off & I heard her tell her coworker to shut off the latte machine & wait to finish making the drink, so that she could hear me. Um...here's an idea, walk a bit further away from whomever is making the latte, so that you can actually hear & the screeching won't come over the speaker & blast customer's ear drums out. Anyhow, I placed my order & it only consisted of 2 beverages, a large iced pumpkin coffee & medium pumpkin cold brew. Believe it or not, even with the machine now off, she still couldn't hear me apparently & made me repeat my small order. I did, then she repeated it back to me incorrectly. I ordered the cold brew with cream/sugar, the large iced was extra/extra, but I guess this was just too difficult for her to handle. She then tells me to pull up without giving a total & when I get to the window, she hands me the cold brew, which had no foam or cinnamon as it usually does & the large iced coffee, which was loaded with a ridiculous amount of UNMELTED sugar all stuck to the very bottom of the cup. Although I did request extra/extra, this was still WAY too much sugar. I swear, she must've put about 10 or more in it! I have been employed by Dunkin' myself years ago & we were always taught by our manager to melt the sugar for each & every iced coffee we made, unless a customer requests that we don't. Horrible service, disappointing experience, low quality of beverages, rude employees. P.S. When making iced coffee, melt the sugar from now on! You'll have much happier customers & less complaints! It's really not that hard or time consuming. You simply put the requested amount of sugar in the cup before anything else, add a small splash of hot coffee to it, then swirl it around by moving the cup so that it dissolves, then add the desired amount of cream, ice, then cold coffee to it. It's really not that difficult & you'll make a much better coffee! Even for those who like extra sugar, trust me, nobody wants to sip a huge mouthful of it through their straw. If customers are paying $3+ for iced coffee, you can at least try to make them happy by making it correctly! FYI, cold brews contain foam on top, unless they specifically ask for it without!
Jak Shoemaker
alway great customer service and make my coffee right every time!!!
Craig Steele
Stop to fuel up and grab a coffee.. Spend 275 in fuel.. but cant order a coffee because the front counter is closed.. when i asked why, i was told it just happens sometimes. Im new to the area, you won't be getting my 1k a week in fuel or my 30 a week in coffee.. Horrible business!
Christophori D.
There's no good vibes or good coffee from this place! It's like a tuna fish sandwich, sounds kinda okay from time to time, but you're disappointed every time you get it.
Brett Malofsky
Had a great experience with Kendyl. She is new there, but worked really hard to make sure I was happy with my order. Definitely my new go-to Dunkins! And love those coffee rolls!
Orders only done through computer panel with vague instructions and the "human" help were unhelpful to say the least. 15 minutes for 1 cup of coffee with no waiting line is ridiculous. Never to utilize their service again.
Atmosphere: 2
Service: 1
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Looks like I'll be going to a different coffee shop no more Dunkin donuts for me since you want to force people to use the kiosk in our cards. You think this is going to make things easier having to sit in a Drive-Thru line with tons of cars. Disgusting corporations..time to
Atmosphere: 1
Food: 1
Service: 1
Very busy and only 2 employees. I waited inside for over 5mins while they tended to the drive-thru. Only a few bakery items to choose from.
Atmosphere: 2
Food: 4
Service: 2
Order specific items and it only one item was right everything else was either wrong or made with 0% care
They were busy but provided great, friendly service.
There is always an issue with my order here. The cold brew always tastes terrible at this location too. I’d have to say the last 5 times I’ve been here make me question all of the good reviews.
Very rude staff. Went to pick up an order, had the bag shoved towards me and heard them calling me a child as I walked away. Not very professional to use disparaging language in regards to your customers.
Love their donuts but they always run out of my favorites
Dunkin' Deez
Restaurantji Recommends
Tried stopping by recently & had an issue from the moment I approached the drive thru speaker when it became my turn to order. The female employee who was working drive thru tried taking my order, but it sounded so muffled & could hear this screeching, high pitched, awful noise in the background that was ridiculously loud. I tried to order, but next thing you know, she cuts me off & I heard her tell her coworker to shut off the latte machine & wait to finish making the drink, so that she could hear me. Um...here's an idea, walk a bit further away from whomever is making the latte, so that you can actually hear & the screeching won't come over the speaker & blast customer's ear drums out. Anyhow, I placed my order & it only consisted of 2 beverages, a large iced pumpkin coffee & medium pumpkin cold brew. Believe it or not, even with the machine now off, she still couldn't hear me apparently & made me repeat my small order. I did, then she repeated it back to me incorrectly. I ordered the cold brew with cream/sugar, the large iced was extra/extra, but I guess this was just too difficult for her to handle. She then tells me to pull up without giving a total & when I get to the window, she hands me the cold brew, which had no foam or cinnamon as it usually does & the large iced coffee, which was loaded with a ridiculous amount of UNMELTED sugar all stuck to the very bottom of the cup. Although I did request extra/extra, this was still WAY too much sugar. I swear, she must've put about 10 or more in it! I have been employed by Dunkin' myself years ago & we were always taught by our manager to melt the sugar for each & every iced coffee we made, unless a customer requests that we don't. Horrible service, disappointing experience, low quality of beverages, rude employees. P.S. When making iced coffee, melt the sugar from now on! You'll have much happier customers & less complaints! It's really not that hard or time consuming. You simply put the requested amount of sugar in the cup before anything else, add a small splash of hot coffee to it, then swirl it around by moving the cup so that it dissolves, then add the desired amount of cream, ice, then cold coffee to it. It's really not that difficult & you'll make a much better coffee! Even for those who like extra sugar, trust me, nobody wants to sip a huge mouthful of it through their straw. If customers are paying $3+ for iced coffee, you can at least try to make them happy by making it correctly! FYI, cold brews contain foam on top, unless they specifically ask for it without!
alway great customer service and make my coffee right every time!!!
Stop to fuel up and grab a coffee.. Spend 275 in fuel.. but cant order a coffee because the front counter is closed.. when i asked why, i was told it just happens sometimes. Im new to the area, you won't be getting my 1k a week in fuel or my 30 a week in coffee.. Horrible business!
There's no good vibes or good coffee from this place! It's like a tuna fish sandwich, sounds kinda okay from time to time, but you're disappointed every time you get it.
Had a great experience with Kendyl. She is new there, but worked really hard to make sure I was happy with my order. Definitely my new go-to Dunkins! And love those coffee rolls!