A week or so ago, I did an online order for delivery. I had ordered 2 salads plus a 6 inch sub. The sub was fine. But if I had a way to bring the salads back, I would have. Whoever did the salads basically took 1 salad and split it into 2 bowls. I didn't pay all that money to get 2 half salads. Won't be doing another order.
Atmosphere: 3
Food: 2
Service: 2
Allan Navickas
I placed a order for a chicken Cesar wrap. Girl wanted me to pay $11.40 for a small, which should have been $6.99. Told her to keep it.
Atmosphere: 1
K
Ordered on the Subway app. Said it was going to be ready and waited 20 mins to pick it up. Had to wait another 15 mins for her to acknowledge me. Then find out she hadn’t prepared the order at all and had to wait for her to do that. Don’t indicate it’s ready when it’s not. Same lady and this has happened twice now. Picked up 5:40pm on Sunday 4/28/24. Manager, please speak to your employee.
Service: 1
Nolan King
Terrible service. Walked in, and the woman asked what bread I wanted, I answered with footlong Italian bread, please. She proceeded to grab Italian herbs and cheese. I say it's supposed to be Italian, she said oh not herbs and cheese. I said no. She asks what kind of sandwich, I say ham. She then puts 4 slices of ham and then grabs salami and starts putting that on. I say oh it's only supposed to be ham. She then proceeded to take the salami off and throw it back and only leave 4 slices of ham on my sandwich. Does t ask me if I want anything else and then just puts my sandwich down and doesn't say another word. So I asked for cookies and a medium drink. And still no words. So I put my card in and she just walks away and doesn't say anything else. Seems pretty rude to me that she didn't listen and then gets mad at me for it. Clearly the woman doesn't listen and has bad communication skills.
Michele Bock
This Subway generally has only 1 or 2 employees on and rarely has employees who can communicate in English.I ordered an Elite Turkey, Bacon, Ranch for my husband that was adequate except that it was dripping with an excessive amount of dressing.Mine was a #15 Titan Turkey. For dietary reasons, I had to eliminate the cheese and mayo.The woman could barely understand my order. Her comments and questions were indecipherable. A younger woman came to her rescue who had a mediocre command of English. They asked the same questions several times and still got kept getting things wrong.When I got our sandwiches home, I found three slices of hard, dry turkey and a minimal amount of paper-thin vegetables.I weigh only 110 lbs.. I usually only eat half of a foot-long ginder. When I finished this entire sandwich, I still needed to find something else to eat.
Atmosphere: 1
Food: 1
Service: 1
edaniel43 Daniel
Felt so bad for workers. Went in yesterday and it was so hot, it was unbearable. Thermostat read 89. Workers said that it's always hot and it was 93 at lunch time. Place should be shut down. I am putting in complaints with BBB and attorney General.
Danilo Dias
Brazilian girls are very friendly. great service!
Travis Thomson
Ordered some subs to take to people at work, ordered and paid before heading over. When I arrived they did not have the order ready, they had received it but said they do not make orders in advance. There was a long line, so I figured I would try my luck elsewhere, so I asked for my money back, the server said no. Being that I did not feel like losing $40+ I said fine I will wait for you to make it, the guy there giggled but did not say anything. Other customers get serviced, the guy looks at me and says "What do you want? I thought you were in a hurry" with a big grin on his face. I replied "Well since you will not give me my money back I would like you to make the order", then the dude just gave a huge eyeroll and literally laughed at me. After more giggling he made the order, all the while giggling, looking at me then laughing. So I get my order, though it was thoroughly crushed, which I suspect was intentional. Received an email survey, filled out the experience and Subway corporate replied and was told yeah, that guy is nice, not sure what was the problem, since you don't live in CT I can't help you. Doesn't make sense to you? Does not to me.
Atmosphere: 1
Food: 1
Service: 1
John R
Not well trained. Employee didn’t understand ingredients for Spicy Italian sub. She missed a key ingredient- capicola. She also didn’t seem to understand my request for oregano on my sub. Big disappointment. Seems like Subway has gone downhill since introduction of new menu. Employee training is totally inadequate. Overall, the ingredients on the sub were quite skimpy.
AnnReb
I just want to share a quick review of what my husband and I observed during our visit to Grafton Subway back on Saturday, 7/30/22 around 6:30-7:00PM. We go to Subway every Saturday after doing our grocery shopping. Ana was on by herself. When we arrived she was doing orders for four people before us. When that was finished, she ripped off four or five on-line orders. She said to us that it would be a few minutes. She very calmly and in a steady pace put together these on-line orders. As soon as she was done, these customers arrived to pick their orders up. Again, she calmly took care of these customers. Then she took care of us in a calm and thankful manner. Of course, it helps that we are patient people understanding what was happening and that she was alone. But we give 5 Stars to Ana for doing such a great job during such a busy time. We were out in no time considering all the orders she needed to prepare. Thanks!
Just ok...last time I was there for lunch the girl was all alone. Once I saw her refill the lettuce from a big bag, I was disappointed...
Atmosphere: 1
Food: 2
Service: 5
Faye Baker
We ordered 2 meatball subs through the app. Arrived at store, was told by woman working behind counter, she was out of meatballs and to pick something else. Well, we didn’t want something else so we asked for a refund for our on app purchase. She said “no, just pick another sandwich”. Again, we said we did NOT want something different. She proceeded to say “come back tomorrow; I will have meatballs then.” Seriously?!? My husband calmly said “I want my refund please.” She proceeded to take cash out of tip jar on the counter and threw it across the counter at him. My husband is the most patient, kind man. He was so furious, and couldn’t believe her rudeness!! This is not how Grafton community businesses treat their local customers. This subway location will NOT be visited again!
AnnetteReb
I just want to share a quick review of what my husband and I observed during our visit to Grafton Subway back on Saturday, 7/30/22 around 6:30-7:00PM. We go to Subway every Saturday after doing our grocery shopping. Ana was on by herself. When we arrived she was doing orders for four people before us. When that was finished, she ripped off four or five on-line orders. She said to us that it would be a few minutes. She very calmly and in a steady pace put together these on-line orders. As soon as she was done, these customers arrived to pick their orders up. Again, she calmly took care of these customers. Then she took care of us in a calm and thankful manner. Of course, it helps that we are patient people understanding what was happening and that she was alone. But we give 5 Stars to Ana for doing such a great job during such a busy time. We were out in no time considering all the orders she needed to prepare. Thanks!
Mr. Lee
New teriyaki steak sandwhich is pretty good.
Atmosphere: 5
Food: 5
Service: 5
Rachel Young
ordered on the app, was charged and said it would be ready by 730 but when I arrived I was told that the store was closed and there was nothing she could do, we asked for a refund and she refused saying our order didn’t exist.
A week or so ago, I did an online order for delivery. I had ordered 2 salads plus a 6 inch sub. The sub was fine. But if I had a way to bring the salads back, I would have. Whoever did the salads basically took 1 salad and split it into 2 bowls. I didn't pay all that money to get 2 half salads. Won't be doing another order.
Atmosphere: 3
Food: 2
Service: 2
I placed a order for a chicken Cesar wrap. Girl wanted me to pay $11.40 for a small, which should have been $6.99. Told her to keep it.
Atmosphere: 1
Ordered on the Subway app. Said it was going to be ready and waited 20 mins to pick it up. Had to wait another 15 mins for her to acknowledge me. Then find out she hadn’t prepared the order at all and had to wait for her to do that. Don’t indicate it’s ready when it’s not. Same lady and this has happened twice now. Picked up 5:40pm on Sunday 4/28/24. Manager, please speak to your employee.
Service: 1
Terrible service. Walked in, and the woman asked what bread I wanted, I answered with footlong Italian bread, please. She proceeded to grab Italian herbs and cheese. I say it's supposed to be Italian, she said oh not herbs and cheese. I said no. She asks what kind of sandwich, I say ham. She then puts 4 slices of ham and then grabs salami and starts putting that on. I say oh it's only supposed to be ham. She then proceeded to take the salami off and throw it back and only leave 4 slices of ham on my sandwich. Does t ask me if I want anything else and then just puts my sandwich down and doesn't say another word. So I asked for cookies and a medium drink. And still no words. So I put my card in and she just walks away and doesn't say anything else. Seems pretty rude to me that she didn't listen and then gets mad at me for it. Clearly the woman doesn't listen and has bad communication skills.
This Subway generally has only 1 or 2 employees on and rarely has employees who can communicate in English.I ordered an Elite Turkey, Bacon, Ranch for my husband that was adequate except that it was dripping with an excessive amount of dressing.Mine was a #15 Titan Turkey. For dietary reasons, I had to eliminate the cheese and mayo.The woman could barely understand my order. Her comments and questions were indecipherable. A younger woman came to her rescue who had a mediocre command of English. They asked the same questions several times and still got kept getting things wrong.When I got our sandwiches home, I found three slices of hard, dry turkey and a minimal amount of paper-thin vegetables.I weigh only 110 lbs.. I usually only eat half of a foot-long ginder. When I finished this entire sandwich, I still needed to find something else to eat.
Atmosphere: 1
Food: 1
Service: 1
Felt so bad for workers. Went in yesterday and it was so hot, it was unbearable. Thermostat read 89. Workers said that it's always hot and it was 93 at lunch time. Place should be shut down. I am putting in complaints with BBB and attorney General.
Brazilian girls are very friendly. great service!
Ordered some subs to take to people at work, ordered and paid before heading over. When I arrived they did not have the order ready, they had received it but said they do not make orders in advance. There was a long line, so I figured I would try my luck elsewhere, so I asked for my money back, the server said no. Being that I did not feel like losing $40+ I said fine I will wait for you to make it, the guy there giggled but did not say anything. Other customers get serviced, the guy looks at me and says "What do you want? I thought you were in a hurry" with a big grin on his face. I replied "Well since you will not give me my money back I would like you to make the order", then the dude just gave a huge eyeroll and literally laughed at me. After more giggling he made the order, all the while giggling, looking at me then laughing. So I get my order, though it was thoroughly crushed, which I suspect was intentional. Received an email survey, filled out the experience and Subway corporate replied and was told yeah, that guy is nice, not sure what was the problem, since you don't live in CT I can't help you. Doesn't make sense to you? Does not to me.
Atmosphere: 1
Food: 1
Service: 1
Not well trained. Employee didn’t understand ingredients for Spicy Italian sub. She missed a key ingredient- capicola. She also didn’t seem to understand my request for oregano on my sub. Big disappointment. Seems like Subway has gone downhill since introduction of new menu. Employee training is totally inadequate. Overall, the ingredients on the sub were quite skimpy.
I just want to share a quick review of what my husband and I observed during our visit to Grafton Subway back on Saturday, 7/30/22 around 6:30-7:00PM. We go to Subway every Saturday after doing our grocery shopping. Ana was on by herself. When we arrived she was doing orders for four people before us. When that was finished, she ripped off four or five on-line orders. She said to us that it would be a few minutes. She very calmly and in a steady pace put together these on-line orders. As soon as she was done, these customers arrived to pick their orders up. Again, she calmly took care of these customers. Then she took care of us in a calm and thankful manner. Of course, it helps that we are patient people understanding what was happening and that she was alone. But we give 5 Stars to Ana for doing such a great job during such a busy time. We were out in no time considering all the orders she needed to prepare. Thanks!
Restaurantji Recommends
Just ok...last time I was there for lunch the girl was all alone. Once I saw her refill the lettuce from a big bag, I was disappointed...
Atmosphere: 1
Food: 2
Service: 5
We ordered 2 meatball subs through the app. Arrived at store, was told by woman working behind counter, she was out of meatballs and to pick something else. Well, we didn’t want something else so we asked for a refund for our on app purchase. She said “no, just pick another sandwich”. Again, we said we did NOT want something different. She proceeded to say “come back tomorrow; I will have meatballs then.” Seriously?!? My husband calmly said “I want my refund please.” She proceeded to take cash out of tip jar on the counter and threw it across the counter at him. My husband is the most patient, kind man. He was so furious, and couldn’t believe her rudeness!! This is not how Grafton community businesses treat their local customers. This subway location will NOT be visited again!
I just want to share a quick review of what my husband and I observed during our visit to Grafton Subway back on Saturday, 7/30/22 around 6:30-7:00PM. We go to Subway every Saturday after doing our grocery shopping. Ana was on by herself. When we arrived she was doing orders for four people before us. When that was finished, she ripped off four or five on-line orders. She said to us that it would be a few minutes. She very calmly and in a steady pace put together these on-line orders. As soon as she was done, these customers arrived to pick their orders up. Again, she calmly took care of these customers. Then she took care of us in a calm and thankful manner. Of course, it helps that we are patient people understanding what was happening and that she was alone. But we give 5 Stars to Ana for doing such a great job during such a busy time. We were out in no time considering all the orders she needed to prepare. Thanks!
New teriyaki steak sandwhich is pretty good.
Atmosphere: 5
Food: 5
Service: 5
ordered on the app, was charged and said it would be ready by 730 but when I arrived I was told that the store was closed and there was nothing she could do, we asked for a refund and she refused saying our order didn’t exist.
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