Dunkin'
378 Federal St, Greenfield
(413) 775-0005
Recent Reviews
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Came in right before closing — the door was already locked, but the drive-thru was still open. The staff was excellent: friendly, professional, and genuinely helpful. They didn’t seem rushed or eager to leave, but instead provided great service. Thank you!
Service: 5
My go-to has been ordering off the app and getting the Frozen Matcha Latte with almond milk, but as of recently, I have been told twice by the same worker who gave me attitude that I can't order my drink with almond milk because it's and allergina which I understand but I am allergic to dairy and most milk substitutes but almond milk has been safe for me. I told her the app lets me order my drink that way still, and I have ordered this drink and other frozen blended drinks with almond milk before and have seen them use a separate blender from what the dairy is blended in😕 she then told me that she was informed TODAY that dunkin was no longer doing almond milk in any frozen blended drink?!?! After today's visit, I dont think I'll be back to this location because I didn't think my drink would be a problem 😕
Atmosphere: 1
Food: 2
Service: 1
Food tends to get forgotten by the workers. This is also the ONLY location to give me issue about the milk I use in my drink? Even tho I am using a milk substitute BECAUSE I'm allergic to dairy. REFUSED to make my drink until I was at the store 🙄
Atmosphere: 2
Food: 2
Service: 2
Love me my coffee and plain bagel with cream cheese.
Quick and efficient service.
Atmosphere: 4
Service: 5
Pretty good, the food isn't perfect sometimes but I let it slide cause it only happens rarely and I understand they are very busy
Atmosphere: 5
Food: 4
Service: 5
Coffee good but the croissant sandwich was dry
Same dunkin' brand food and drink, so no complaints there, but their drive thru service is pretty bad. Ordering on the app I usually get a drink and sometimes a donut or something and while they always have the drink ready to go (and correct), they never have the food. I have to remind them at the window. Today they were out of something I ordered so I asked if I would get a refund on the food and they said no, they'd just swap in something else. I get you're busy but come on.
Food: 5
Service: 2
Recommended dishes: Pumpkin Iced Macchiato, Dunkalatte, Oatmilk Latte
Was fast an friendly
They call it dunkin' donuts but not much of a selection. Grocery store has a better selection of donuts
Restaurantji Recommends
Never go to this particular Dunkin. They will without fail mess up your order, and lie to your face about it.
Atmosphere: 1
Food: 2
Service: 1
I don't care if they forgot my avocado toast cause I know it's a rough world with no living wages given. And it was busy.
Ordered 50 munchkins- 25 jelly 25 glazed. Received 25 glazed and 25 chocolate. Got up to the window and had to repeat what I wanted. Kid with a hickey on his neck still got it wrong. I know it's hard to find help but this was just ridiculous.
Atmosphere: 4
Food: 4
Service: 1
I wanted a quick snack and a coffee, Dunkin always does the trick.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts, Munchkins Donut Hole Treats
Great place wonderful people wonderful attitude wonderful atmosphere and very helpful
Atmosphere: 5
Food: 5
Service: 5
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