I write this review mostly to illustrate a potentially bad situation that was made right by the staff. I had ordered a 12-inch sub online late this afternoon, and when I arrived to pick it up, it was only a 6-inch sub. However, upon pointing this out to the friendly woman at the counter, she apologized promptly and noted the confusion on the way the order may have been interpreted from the receipt. She then offered to make me a second 6-inch sub to rectify the situation and did so promptly. As I told her, I wasn't trying to give her a hard time, and she was doing exactly the right thing given the circumstances. I rate a mistake that is promptly fixed as the highest form of customer service. Hence, this is mostly a review to say that at least at this location, there is at least one person who deserves praise.
Atmosphere: 4
Food: 4
Service: 5
Mason Medina
Walker and the young lady are the best employees this store has There lucky to have such great people working for them I was just in there 6-9-25
Atmosphere: 5
Food: 5
Service: 5
Gnana Manikanta Pavan Kalyan Vellanki
Great customer service thank you guys
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
kelsey Boutwell
Subway on the Mohawk Trail has always excelled in customer service, and providing quick, healthy, affordable meals. However, today really sealed the deal when Lily offered to give my dog ham. My dog requested I left a rating. What a nice establishment
Atmosphere: 5
Food: 5
Service: 5
zakaria hamidine
Disappointed Experience at Subway I went to a Subway store to pick up 9 sandwiches for my employees, but the lady at the front said they couldn't serve us because it was a "big order" and required a 24-hour notice. This was very disappointing and unprofessional. Her attitude was rude, which made the experience even worse. I left feeling frustrated and unwelcome. This encounter has completely turned me off from visiting any Subway locations in the future.
Dain Vossar (ReviewJedi)
I had a great experience at this location! The staff was friendly and efficient, quickly making our subs. My favorite sub is the Sweet Onion Chicken Teriyaki, and it was made perfectly. The store was clean and well-maintained.
I had a great experience at this location! The staff was friendly and efficient, quickly making our subs. My favorite sub is the Sweet Onion Chicken Teriyaki, and it was made perfectly. The store was clean and well-maintained.
Atmosphere: 4
Food: 4
Service: 5
RainyHollow Nails
Whoever made my sandwich today wanted me to have a good day :)
Atmosphere: 5
Food: 5
Service: 5
nic hibbard
Lynn made my sandwich and she had such a great friendly attitude and was very patient with me. Thank you again
5/13/23 no ice, no Italian herb and cheese, half gallon of mustard and mayo in each sandwich.
Food: 1
Service: 2
Steve Swede
5/13/23 no ice, no Italian herb and cheese, half gallon of mustard and mayo in each sandwich.
Food: 1
Service: 2
Cristina Sánchez
Best subway sub I've ever had
Kaylee Marcil
Chicken was mostly chewy.Other than that,it was fine besides the fact you can't get apple juice or other juices in anything other than kid sizes which is pretty small.
I write this review mostly to illustrate a potentially bad situation that was made right by the staff. I had ordered a 12-inch sub online late this afternoon, and when I arrived to pick it up, it was only a 6-inch sub. However, upon pointing this out to the friendly woman at the counter, she apologized promptly and noted the confusion on the way the order may have been interpreted from the receipt. She then offered to make me a second 6-inch sub to rectify the situation and did so promptly. As I told her, I wasn't trying to give her a hard time, and she was doing exactly the right thing given the circumstances. I rate a mistake that is promptly fixed as the highest form of customer service. Hence, this is mostly a review to say that at least at this location, there is at least one person who deserves praise.
Atmosphere: 4
Food: 4
Service: 5
Walker and the young lady are the best employees this store has
There lucky to have such great people working for them I was just in there 6-9-25
Atmosphere: 5
Food: 5
Service: 5
Great customer service thank you guys
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Subway on the Mohawk Trail has always excelled in customer service, and providing quick, healthy, affordable meals. However, today really sealed the deal when Lily offered to give my dog ham. My dog requested I left a rating. What a nice establishment
Atmosphere: 5
Food: 5
Service: 5
Disappointed Experience at Subway
I went to a Subway store to pick up 9 sandwiches for my employees, but the lady at the front said they couldn't serve us because it was a "big order" and required a
24-hour notice. This was very disappointing and unprofessional. Her attitude was rude, which made the experience even worse. I left feeling frustrated and unwelcome. This encounter has completely turned me off from visiting any Subway locations in the future.
I had a great experience at this location! The staff was friendly and efficient, quickly making our subs. My favorite sub is the Sweet Onion Chicken Teriyaki, and it was made perfectly. The store was clean and well-maintained.
Vegetarian options: There are vegetarian options.
Wheelchair accessibility: Yes it's wheelchair accessible.
Atmosphere: 4
Food: 4
Service: 5
I had a great experience at this location! The staff was friendly and efficient, quickly making our subs. My favorite sub is the Sweet Onion Chicken Teriyaki, and it was made perfectly. The store was clean and well-maintained.
Atmosphere: 4
Food: 4
Service: 5
Whoever made my sandwich today wanted me to have a good day :)
Atmosphere: 5
Food: 5
Service: 5
Lynn made my sandwich and she had such a great friendly attitude and was very patient with me. Thank you again
Atmosphere: 3
Food: 5
Service: 5
Great fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Ultimate B M T
Restaurantji Recommends
Very nice Subway. Clean and cozy.
Atmosphere: 5
Food: 5
Service: 5
5/13/23 no ice, no Italian herb and cheese, half gallon of mustard and mayo in each sandwich.
Food: 1
Service: 2
5/13/23 no ice, no Italian herb and cheese, half gallon of mustard and mayo in each sandwich.
Food: 1
Service: 2
Best subway sub I've ever had
Chicken was mostly chewy.Other than that,it was fine besides the fact you can't get apple juice or other juices in anything other than kid sizes which is pretty small.
Atmosphere: 5
Food: 3
Service: 4
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