A large Dunkin', spotless, fast service. We both had the bacon breakfast sandwiches, a wrap for my wife, and both are outstanding. Delicious, fresh, hot, with some of the best bacon we've had in a long time.
You need to try their bacon.
Atmosphere: 5
Food: 5
Service: 5
Angel Star
Those girls work really hard
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers
Casey Blake
Just came in for a drink and walked into a full fight between staff where an employee (Brad) was up in a female employees face and was screaming “shut your trap, open your trap one more time and see what happens” the rest of the staff tried to de-escalate and the manager did nothing but complain about the window time. Moral of the story Brad you suck
Atmosphere: 1
Food: 5
Service: 1
Tatiana Nunez
Nearly every time I go to this Dunkin’, the employees always manage to mess up at least one thing about my drink. And every time you correct them, because it literally says the order on the sticker, they are so rude about it as if they weren’t the one who made the mistake. If i paid an extra dollar for cold foam, I’m expecting cold foam. Customer service is not valued here whatsoever, EVERY employee is disrespectful and as much as I understand not wanting to deal with customers, arguing with them is not helpful nor necessary. One customer made a mistake and went in the mobile order drive thru, she went inside to ask the employees about the drive thru and while she may have been stand offish, the employees argued with her and were so rude. Horrible service, horrible employees. Especially that one girl with the black hair, black eyeliner, and big lashes. It’s not hard to correct YOUR mistakes.
Atmosphere: 3
Food: 3
Service: 1
M
Not all Dunk's are created equal. This one far exceeds expectations, wraps & sandwiches are actually made with a level of care and the employees actually generally care about what they are doing.
Atmosphere: 5
Food: 5
Service: 5
Parth Patel
No restrooms for customers for two weeks now
Atmosphere: 1
Food: 1
Service: 1
jon elia
If you want to make it to work on time, go to any other 5 Dunkins in Haverhill. This one is by far the worst managed. Today, there was 20 people waiting and all the employees were just standing around except for one that was wiping down the counters for no reason. It’s been like this for years and they can’t seem to figure out how to be an efficient operation. I just drive across town to the Dunkin’s on ward hill that is excellent. All managers and employees should be replaced with competent people.
Atmosphere: 1
Service: 1
Kelly Rivers
They made my brown sugar shaken espresso, and I asked for light ice. But, all they did was just take out some ice and drink so it was halfway filled. Then, they didn’t add the 3 pumps of brown sugar syrup to the drink, so it was just coffee and milk. Horrible.
Colin Flood
Still the same Dunks. Ordered a bacon and egg no cheese. Got bacon and cheese, no egg.
Very nice service they have a drive thru restaurant was clean and nice food tasted good and had good selection. Food took a little bit long to get otherwise was nice. Hot chocolate was very hot but tasty.
Parking: They have parking lot that was empty at 8:30pm might be busy in the morning
Atmosphere: 5
Food: 5
Service: 5
Isabelle
Quick and friendly service as I pickup my coffee on the way to work
Atmosphere: 4
Food: 4
Service: 5
Andrea Mesa
From Oct 2024: I had started going there again because things had improved. The girl working the drive-thru in the morning is wonderful (I hope they can keep her.) That said, not sure what kind of coffee I got today but it wasn't pumpkin and it tastes weird. I hope this is a fluke and we are not regressing. From 5 years ago: They screw up my order, generally every time I go there. Usually I can fix it later, but a couple times I've had to go back and have them re-do it. I may just stop going there altogether.
Atmosphere: 2
Food: 1
Service: 2
Mitchell Cohen
Very pleased hi by
Atmosphere: 5
Food: 5
Service: 5
Brenda
Ham and Swiss croissant stuffer is good. Iced mocha coffee best around. Wish they had more cream cheese flavors
Weak coffee its dunking bring back the dark roast
Atmosphere: 5
Food: 5
Service: 5
A large Dunkin', spotless, fast service. We both had the bacon breakfast sandwiches, a wrap for my wife, and both are outstanding. Delicious, fresh, hot, with some of the best bacon we've had in a long time.
You need to try their bacon.
Atmosphere: 5
Food: 5
Service: 5
Those girls work really hard
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers
Just came in for a drink and walked into a full fight between staff where an employee (Brad) was up in a female employees face and was screaming “shut your trap, open your trap one more time and see what happens” the rest of the staff tried to de-escalate and the manager did nothing but complain about the window time. Moral of the story Brad you suck
Atmosphere: 1
Food: 5
Service: 1
Nearly every time I go to this Dunkin’, the employees always manage to mess up at least one thing about my drink. And every time you correct them, because it literally says the order on the sticker, they are so rude about it as if they weren’t the one who made the mistake. If i paid an extra dollar for cold foam, I’m expecting cold foam. Customer service is not valued here whatsoever, EVERY employee is disrespectful and as much as I understand not wanting to deal with customers, arguing with them is not helpful nor necessary. One customer made a mistake and went in the mobile order drive thru, she went inside to ask the employees about the drive thru and while she may have been stand offish, the employees argued with her and were so rude. Horrible service, horrible employees. Especially that one girl with the black hair, black eyeliner, and big lashes. It’s not hard to correct YOUR mistakes.
Atmosphere: 3
Food: 3
Service: 1
Not all Dunk's are created equal. This one far exceeds expectations, wraps & sandwiches are actually made with a level of care and the employees actually generally care about what they are doing.
Atmosphere: 5
Food: 5
Service: 5
No restrooms for customers for two weeks now
Atmosphere: 1
Food: 1
Service: 1
If you want to make it to work on time, go to any other 5 Dunkins in Haverhill. This one is by far the worst managed. Today, there was 20 people waiting and all the employees were just standing around except for one that was wiping down the counters for no reason. It’s been like this for years and they can’t seem to figure out how to be an efficient operation. I just drive across town to the Dunkin’s on ward hill that is excellent. All managers and employees should be replaced with competent people.
Atmosphere: 1
Service: 1
They made my brown sugar shaken espresso, and I asked for light ice. But, all they did was just take out some ice and drink so it was halfway filled. Then, they didn’t add the 3 pumps of brown sugar syrup to the drink, so it was just coffee and milk. Horrible.
Still the same Dunks. Ordered a bacon and egg no cheese. Got bacon and cheese, no egg.
Restaurantji Recommends
Very nice service they have a drive thru restaurant was clean and nice food tasted good and had good selection. Food took a little bit long to get otherwise was nice. Hot chocolate was very hot but tasty.
Parking: They have parking lot that was empty at 8:30pm might be busy in the morning
Atmosphere: 5
Food: 5
Service: 5
Quick and friendly service as I pickup my coffee on the way to work
Atmosphere: 4
Food: 4
Service: 5
From Oct 2024: I had started going there again because things had improved. The girl working the drive-thru in the morning is wonderful (I hope they can keep her.) That said, not sure what kind of coffee I got today but it wasn't pumpkin and it tastes weird. I hope this is a fluke and we are not regressing.
From 5 years ago: They screw up my order, generally every time I go there. Usually I can fix it later, but a couple times I've had to go back and have them re-do it. I may just stop going there altogether.
Atmosphere: 2
Food: 1
Service: 2
Very pleased hi by
Atmosphere: 5
Food: 5
Service: 5
Ham and Swiss croissant stuffer is good. Iced mocha coffee best around. Wish they had more cream cheese flavors
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant
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