Dunkin'
614 Broadway, Haverhill
(978) 374-3164
Recent Reviews
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Service is a negative zero. Order multiple drinks and ask for a tray they bring you everything then hand you a tray on the side. They constantly screw up the order and the staff have the personalities of dead moths. There is food and trash all over the floor visible from the drive up window. Hopefully the board of health shuts this place down.
Atmosphere: 1
Food: 1
Service: 1
The worst Dunkin’s to ever go to the service is bad, the employees are rude, they get the whole order wrong and even get the donut wrong, It took more than a half hour to get a mobile order and they still gave me the wrong order, they are also VERYYYYYY SLOW!!! If I could I would give a -100/10
Atmosphere: 1
Food: 1
Service: 1
Unfortunately worst location I’ve ever been to, consistently gets my orders wrong, slowest even when there’s only 2 people in drive thru and no online orders, every time I order a coffee they manage to lose the coffee and take 10 minutes to get my order back out to me. I visit this location because of how close it is to me but will be driving the farther location for better service. Unbelievable.
Atmosphere: 1
Food: 1
Service: 1
If I could give them 0 I would! Some of the worst service I've ever had before! I used to go all the time before they remodeled and that crew was nice.
Now the new team is not friendly at all and very slow! I ordered only 2 donuts and it took almost 10 minutes, with no line and maybe a 2 people inside.
Will not be going again.
Atmosphere: 1
Food: 1
Service: 1
They were open early when McDonald's was not, but advertised that they were. And I am so glad because dunkin was way better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Dozen Donuts
I knew I should've gone to my usual on River st. Horrible service, the guy taking the orders was rude from the beginning. Never told me where to pay. Was waiting at the first window Noone came, then went to the second window in case it was there, he starts yelling out the first window, then goes to the 2nd window and you'd think he would take my card and just charge me there.. no, he tells me rudely to back up to the first window and pay. Once at the 1st window I tell him what my confusion was, but he just takes my card and doesn't give me a receipt. I'm assuming because it would say my order # and allow me to review but that's ok it's also on my coffe 7531. On top of all of that my order wasn't even right. I would avoid.
Food: 1
Service: 1
Extremely long waits in the Drive-Thru only one car in front of me pulled away without ordering. Extremely confusing at the order station extremely rude and then not one word from the woman at the window not even a hello didn't give me a straw with my drink walked away. And then left my sandwich at the counter finally someone brought my sandwich over. That person actually could speak and actually said something like have a nice day. Where's customer service and a terrible experience will not be back
Atmosphere: 1
Food: 2
Service: 1
We stopped for coffee and breakfast before beginning our four hour drive home from vacation. The counter person rudely told us they had no blueberry syrup for the advertised seasonal coffee. He was even more rude when I asked for the other seasonal special because they were out of s'mores syrup as well. The bagel had hardly any cream cheese. We were not given a receipt. I go to Dunkin at least once a week in many cities and towns. This location is by far the worst in the Northeastern United States.
Atmosphere: 1
Food: 3
Service: 1
It's dunkin
I paid for a ice macchiato and I got regular ice coffee
Service: 1
Restaurantji Recommends
why can’t y’all ever get orders right? staff is absolutely miserable too. i had expired milk in my hot chocolate and the food was so hard.
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin’s get good coffee and good eats when you don’t have time for a complete breakfast or just need that quick coffee fix… America does run on Dunkin’s
Actually gets my order right 80% of the time unlike every other Dunkin in town.
Atmosphere: 4
Food: 4
Service: 4
The ladies from this stablisment are awesome they're always in a great mood even when is 4:30
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Awesome donuts
Atmosphere: 5
Food: 5
Service: 5
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