I'm livid about what happened at long horn I ordered broccoli chard, and they served it on a scorching hot plate that severely burned my thumb. It's unacceptable to serve food on a plate that's hot enough to cause serious burns.
When I spoke to the owner, I expected some empathy, but instead, they laughed it off like it was no big deal. The bartender, someone I've known for a while, also failed to show any compassion. Given the circumstances, I'm shocked by the complete lack of concern for customer safety and well-being.
I've been a loyal customer, visiting over 100 times, but this experience has left a sour taste. The suggestion to dip my burned fingers in a cup of tomatoes was insulting. I expect better from a restaurant, especially one I've supported so many times.
I'm sharing my experience so others know what to expect. If you value good service and customer care, I'd advise against eating at long horn. If I can give it a zero star I would but I have to give them atleast one
Atmosphere: 1
Food: 1
Service: 1
Judy Macmullen
We came in for my husbands birthday. Michelle was our waitress. From start to finish we had a great experience. MIchelle went out of her way to make our time special!
Atmosphere: 4
Food: 5
Service: 5
Mary Paro
The waitress wasn't on her game tonight ,normally she one of the better ones. As always the food i order was good.
Atmosphere: 4
Food: 4
Service: 3
Joe Pozo
Always a winner. The service was first class and the Steak Tips were delicious.
Atmosphere: 5
Food: 5
Service: 5
Raymond Rusin
Friday night, very busy, 20-30 min. wait. In spite of the full house, not too noisy.
Food was excellent - with a very friendly & competent server.
Atmosphere: 4
Food: 5
Service: 4
teresa lemieux
Had Flows filet, cooked perfect They have a great lunch menu, for under 10 dollars
Atmosphere: 5
Food: 5
Service: 5
Ron Sears
Really good for a chain restaurant
Atmosphere: 5
Food: 5
Service: 5
Patti Martin
Great location, no complaints. Excellent burger.
Atmosphere: 4
Food: 4
Service: 4
Heather Marino
Delicious food and great service.
Atmosphere: 5
Food: 5
Service: 5
Irene Karantonis
Our waiter was the best part of the meal. Steak tips were cut to small bite sized pieces over cooked and the mushrooms and onions tasted frozen and extremely salty. The baked potatoes were smothered with even more salt.. 🧂🧂🧂🧂. Med rare shouldn't mean rubber. Again our waiter was amazing therefore he got tipped double.
Vegetarian options: Very fresh salad
Dietary restrictions: If you have high blood pressure and want baked potatoes ask for no salt on outside ..
No complaints here. The kids always find something to eat. A renegade sirloin with salad and a side is $20 and it's always decent. A great choice for a quick family weeknight dinner out.
Atmosphere: 5
Food: 5
Service: 5
Robert Armstrong
Four of us went to Longhorn this evening. We requested a booth, however the hostess sat us in the middle of a bunch of people, which made us feel a uncomfortable being too close to others considering all of the contagions out there and where there was plenty of other empty seats available. The waitress ending up seating us in a booth but didn't appear to be happy over the move. She made us wait 15-20 minutes before she came to take our order. She never removed the dirty dishes from the table and didn't come over to ask how everything is or if we needed anything else. When she finally came over, one of my sons asked for a to-go order. It took forever to get and we had seen the waitress sitting down eating. When she saw that we were looking in her direction, she got up to check the to-go order. She then brought out the to-go order and stated "I'm not the one who makes the food...you need to be patient! We found that comment to be rude and somewhat hilarious considering her overall service was slow and lacked finess. This type of poor service is not how you get customers to come back! I relayed the experience to the bartender who didn't comment, so I decided to write this review.
Atmosphere: 3
Food: 3
Service: 1
Gina Villa
Love the food, simple and delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak with Side of Broccoli
Vikki DiCredico
Staff is always attentive, food comes out quickly and cooked as requested.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Parmesan Crusted Chicken
Brendan D
Outstanding service by the staff as always . Donnie is extremely professional and a true asset to the team, he made what seemed like it was going to be a not the best experience into a very great memorable one . Thank you Donnie for such dedication to your guests satisfaction ! Lyndsey the bartender is awesome as always . she goes above and beyond every time I go in, great positive attitude. Great place to go and why my family and I constantly return for the great service and people . Oh yes and the food is always consistently great!
I'm livid about what happened at long horn I ordered broccoli chard, and they served it on a scorching hot plate that severely burned my thumb. It's unacceptable to serve food on a plate that's hot enough to cause serious burns.
When I spoke to the owner, I expected some empathy, but instead, they laughed it off like it was no big deal. The bartender, someone I've known for a while, also failed to show any compassion. Given the circumstances, I'm shocked by the complete lack of concern for customer safety and well-being.
I've been a loyal customer, visiting over 100 times, but this experience has left a sour taste. The suggestion to dip my burned fingers in a cup of tomatoes was insulting. I expect better from a restaurant, especially one I've supported so many times.
I'm sharing my experience so others know what to expect. If you value good service and customer care, I'd advise against eating at long horn.
If I can give it a zero star I would but I have to give them atleast one
Atmosphere: 1
Food: 1
Service: 1
We came in for my husbands birthday. Michelle was our waitress. From start to finish we had a great experience. MIchelle went out of her way to make our time special!
Atmosphere: 4
Food: 5
Service: 5
The waitress wasn't on her game tonight ,normally she one of the better ones. As always the food i order was good.
Atmosphere: 4
Food: 4
Service: 3
Always a winner. The service was first class and the Steak Tips were delicious.
Atmosphere: 5
Food: 5
Service: 5
Friday night, very busy, 20-30 min. wait. In spite of the full house, not too noisy.
Food was excellent - with a very friendly & competent server.
Atmosphere: 4
Food: 5
Service: 4
Had Flows filet, cooked perfect
They have a great lunch menu, for under 10 dollars
Atmosphere: 5
Food: 5
Service: 5
Really good for a chain restaurant
Atmosphere: 5
Food: 5
Service: 5
Great location, no complaints. Excellent burger.
Atmosphere: 4
Food: 4
Service: 4
Delicious food and great service.
Atmosphere: 5
Food: 5
Service: 5
Our waiter was the best part of the meal. Steak tips were cut to small bite sized pieces over cooked and the mushrooms and onions tasted frozen and extremely salty. The baked potatoes were smothered with even more salt.. 🧂🧂🧂🧂. Med rare shouldn't mean rubber. Again our waiter was amazing therefore he got tipped double.
Vegetarian options: Very fresh salad
Dietary restrictions: If you have high blood pressure and want baked potatoes ask for no salt on outside ..
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
No complaints here. The kids always find something to eat. A renegade sirloin with salad and a side is $20 and it's always decent. A great choice for a quick family weeknight dinner out.
Atmosphere: 5
Food: 5
Service: 5
Four of us went to Longhorn this evening. We requested a booth, however the hostess sat us in the middle of a bunch of people, which made us feel a uncomfortable being too close to others considering all of the contagions out there and where there was plenty of other empty seats available. The waitress ending up seating us in a booth but didn't appear to be happy over the move. She made us wait 15-20 minutes before she came to take our order. She never removed the dirty dishes from the table and didn't come over to ask how everything is or if we needed anything else. When she finally came over, one of my sons asked for a to-go order. It took forever to get and we had seen the waitress sitting down eating. When she saw that we were looking in her direction, she got up to check the to-go order. She then brought out the to-go order and stated "I'm not the one who makes the food...you need to be patient! We found that comment to be rude and somewhat hilarious considering her overall service was slow and lacked finess. This type of poor service is not how you get customers to come back! I relayed the experience to the bartender who didn't comment, so I decided to write this review.
Atmosphere: 3
Food: 3
Service: 1
Love the food, simple and delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak with Side of Broccoli
Staff is always attentive, food comes out quickly and cooked as requested.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Parmesan Crusted Chicken
Outstanding service by the staff as always . Donnie is extremely professional and a true asset to the team, he made what seemed like it was going to be a not the best experience into a very great memorable one . Thank you Donnie for such dedication to your guests satisfaction ! Lyndsey the bartender is awesome as always . she goes above and beyond every time I go in, great positive attitude. Great place to go and why my family and I constantly return for the great service and people . Oh yes and the food is always consistently great!
Atmosphere: 5
Food: 5
Service: 5
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