Cold Stone Creamery / Planet Smoothie

I’ve been a long time customer of Cold stone and we really enjoy going there to be honest on a weekly/ biweekly base. So my son turning 13 on December 13 and requested a custom cake from there . When I went to pick the cake up it looked like a 6 year wrote and I was very disappointed. It’s like the manager couldn’t responsibility for the cake . I expressed my feelings on how I was mad because, they try to take it back and fix and just looked even worse . At the point I had to take the cake because it was too late to get another cake . Just do better and master the writing on cakes or give out custom cake toppers instead of chicken scratch🙄😡

Atmosphere: 4

Service: 1

Got a cake and cupcakes for a graduation party. Misspelled congrats on the party as “congats” all of the writing was crooked and looked like it was written by a 5th grader. Cupcakes decor also were broken.

Atmosphere: 1

Food: 1

Service: 1

I thought the reviews were being dramatic. They are spot on.I placed an online order for a good amount of ice cream. It was given away to some other person in line. When I asked about my order “oh someone picked it up”. I ordered it for pick up and it says I have to show an employee my phone for pick up. The guy behind the counter told me “he doesn’t know what to do for me”. Didn’t offer to remake my items that were stolen.Turns out the person who took my order was still in the store and when asked about it they said it was a joke. They then hand back to me food that’s been handled by someone else.This location is horrible.

Service: 1

I am deeply disappointed at the employees at this location. I had requested a custom inscription for my birthday cake. We placed the order online a week before picking it up. When we got the Holbrook location, the cake did not have any writing on it… We asked the employees if they could at least write “Happy Birthday” on it. One out of the three employees working just gave us a blank stare and said “none of us know how to do the writing”. You’re poor customer service is disgraceful. Never coming back to this location again.

Food: 3

Service: 1

I’m just leaving the place right now . As standing there with my boyfriend for atleast 20 mins and no one even asked if we are all set, or to hold on . Nothing !!!! We asked if we could place an order and no one even acknowledged. It’s disappointing. All having AirPods in the ears , customer service is horrible . This is Sunday 3/3/24 at 5pm .

Atmosphere: 1

Food: 1

Service: 1

Just picking up a order for a friend .

Atmosphere: 5

Service: 5

Love their icecream

Atmosphere: 4

Food: 5

Service: 5

They must be underpaid and overworked. Second location I go to where employees have an inpatient and aggravated type of approach. It is really sad but every visit to any of these store is a disappointment in service. Invest in your employees they need good training and good pay.

Better than the one at Mansfield.

Love it here!

Not bad not good.

This was the absolute worste place I’ve ever been to. Line out the door while employees did nothing.

The lady there is very rude and just a rip off.

The two young ladies were very very helpful

Better than the one at Mansfield.