I come to this location regularly and 9/10 times they are all super!!! Of course every place has that one bad apple but I almost always have a really good experience
Atmosphere: 3
Service: 4
Mark Leach
Had a good experience here. Not sure why the low rating.
Atmosphere: 5
Food: 5
Service: 5
William Whitworth
I go here a lot as a walk in. I like to work here. Drive through is definitely the focus. As a walk in you will have to wait up to half hour but the ladies here never stop working.
Atmosphere: 4
Food: 3
Service: 5
Heather Barclay
Dear Starbucks - I wanted to alert you to a situation this past Saturday, 14-June, at your Highland Commons store, in Hudson/Berlin Massachusetts. I went to place an order on the app but it said it was unavailable so I went inside. I immediately saw that there were only two people working in the entire store, one girl was taking counter orders, while the other girl was single-handedly taking the drive-through orders, fulfilling them, as well as fulfilling all of the counter orders put in by the girl at the cash register. I don’t know her name but her name tag just said “B.” I want to be clear here, the entire time I was there, she was the only one making drinks, with the exception of one quick bathroom break that she took, during which time the other girl made three hot coffees.
I understand that people from the drive-through were calling the regional manager to complain. I will try to give them a little grace, because they were in the drive-through and didn’t see what was happening inside. And I will also say that the majority of the people INSIDE were very understanding of the situation. However there were of course people that walked out dramatically, one girl who decided to send her drink back twice, multiple people who ended up getting obnoxiously complicated orders, and some other generic jerks. Personally, I waited over 35 minutes for a cold brew. I was going to originally have an espresso drink but opted to change my order in the hopes that it would lighten the load a bit.
At one point, B said to her coworker that doing both ALL the drinks and managing the drive thru was almost impossible, and how she was getting screamed at through the speaker on the drive-through. Absolutely unacceptable. It’s unacceptable that only two people were staffed in such a busy store - that falls squarely on management. I understand that people call out or get sick or no-show, but I think it would’ve been more responsible for you to close the store than to allow two young employees to take the abuse that they dealt with today.
I think B deserves a personal thank you/apology from the regional manager for all that she had to deal with on Saturday. And I hope that people can remind themselves, while waiting in a line for their overpriced latte, that some kid is making crap money, busting their ass. I hope everybody who screamed at B steps on a Lego. I hope the person or people who called the regional manager from the drive-through stub their baby toe on a coffee table in the middle of the night.
I am going to submit a copy of this through your website as well, however I have found in the past reaching out through social media gets a faster response. I’m giving five stars for the food and service and one for atmosphere- and if I could give negative stars to the management, I would.
PS, the cold brew was delicious
Atmosphere: 1
Food: 5
Service: 5
J Lyn
Horrible been waiting 30 mins for a strawberry açaí lemonade the girl working today Sunday June 15th @12 pm rudely keeps saying they are under staffed but cleared the entire drive thru line before the mobile pick up so many people walked out payed and never received the drinks they order. She skipped my order several times because I spoke up 15$ I’m not walking 15$ of my hard earned money and trying to spoil myself. Horrible store don’t recommend anyone coming back here
Atmosphere: 1
Food: 1
Service: 1
Mike
Worst starbucks. Keep driving. Waited 20 minutes inside for a refresher all because people ordered over 12 drinks each online. I guess those get priority. Then asked for a refund. Found out later I was charged again. Since inside was to occupied for walk in customers I went through the drive thru to get my order (which they screwed up) and my origanal refund back. Complete waste of time.
Atmosphere: 1
Service: 1
Christian Lopez
I've been to PLENTY a Starbucks and wow is this the slowest...... gave them the benefit of the doubt but nope. 15 min for a cold brew with oat milk.. I'll pass
Atmosphere: 1
Service: 1
Dorothy Nowak
Went inside to place an order. The partner at the register had 4 large stacks of cups and told me she would be with me in one minute. She proceeded to put all of the cups at various stations. There was a partner doing drive up and another doing drinks with only one customer in store waiting for a drink. I asked the partner at the drinks if the other girl was going to put all those cups away first and make me wait? She shrugged her shoulders. Finally the partner came over and I thanked her for putting all the cups away first and making me wait and she said your welcome!! I asked if she thought that it was okay to keep me waiting and she said at least I didn't yell at her like other customers would!!! You've got to be kidding me! I asked her her name. It was Brie. If it wasn't for a challenge that I was trying to complete I would have walked out.
Barb and Murray Brown
Great cappuccinos & breakfast sandwiches
Atmosphere: 4
Food: 5
Service: 5
Kimberly “Kimmeh” D
I want to say better things. I am a regular, almost daily... daily the drinks are messed up in some degree. Usually they are okay with fixing whatever and try to help us as a customer. Today was the final straw for me, however, as the manager on shift at 5:30 pm (may 8th) was VERY rude and backhanded with the entire interaction. I will no longer be returning to this location after this interaction and repeated failure.
Also, I moved from down south. I am new to these northern parts. I have NEVER had such a hard time with orders, especially on a repeated basis. I don't mind waiting, but when it's wrong every single time? Give me a break... I don't recommend this location at all. I tried giving them a chance but after wasting so much money, I have to tell you all to SAVE yours and go elsewhere. Hell, go to Dunkin before going here. 🤦🏼♀️
Typical Starbucks with slightly different dining tables arrangement.
Atmosphere: 4
Food: 4
Service: 4
Felicia Richard
Rude people working here. I corrected the way they said my name for the mobile order i placed, and I could hear loud laughing, when I got to the window the girl threw my sandwich at me and shut the window. I'll be calling corporate because it's unacceptable behavior and it's assault.
Atmosphere: 1
Food: 2
Service: 1
Grace
slowest service
Jillian Giorgio
The workers are really nice in the mid shift. But consistently the drinks here are terrible. Always watery coffee. Don't you know you're supposed to measure milk up to the third line, put your espresso in with milk then add ice? Yuck.
Service: 3
jamie bairos
Great Starbucks, open early. Fast 🏃♀️ drive thru.... great 👍 after dispensary shopping ☺️
I come to this location regularly and 9/10 times they are all super!!! Of course every place has that one bad apple but I almost always have a really good experience
Atmosphere: 3
Service: 4
Had a good experience here. Not sure why the low rating.
Atmosphere: 5
Food: 5
Service: 5
I go here a lot as a walk in. I like to work here. Drive through is definitely the focus. As a walk in you will have to wait up to half hour but the ladies here never stop working.
Atmosphere: 4
Food: 3
Service: 5
Dear Starbucks - I wanted to alert you to a situation this past Saturday, 14-June, at your Highland Commons store, in Hudson/Berlin Massachusetts. I went to place an order on the app but it said it was unavailable so I went inside. I immediately saw that there were only two people working in the entire store, one girl was taking counter orders, while the other girl was single-handedly taking the drive-through orders, fulfilling them, as well as fulfilling all of the counter orders put in by the girl at the cash register. I don’t know her name but her name tag just said “B.” I want to be clear here, the entire time I was there, she was the only one making drinks, with the exception of one quick bathroom break that she took, during which time the other girl made three hot coffees.
I understand that people from the drive-through were calling the regional manager to complain. I will try to give them a little grace, because they were in the drive-through and didn’t see what was happening inside. And I will also say that the majority of the people INSIDE were very understanding of the situation. However there were of course people that walked out dramatically, one girl who decided to send her drink back twice, multiple people who ended up getting obnoxiously complicated orders, and some other generic jerks. Personally, I waited over 35 minutes for a cold brew. I was going to originally have an espresso drink but opted to change my order in the hopes that it would lighten the load a bit.
At one point, B said to her coworker that doing both ALL the drinks and managing the drive thru was almost impossible, and how she was getting screamed at through the speaker on the drive-through. Absolutely unacceptable. It’s unacceptable that only two people were staffed in such a busy store - that falls squarely on management. I understand that people call out or get sick or no-show, but I think it would’ve been more responsible for you to close the store than to allow two young employees to take the abuse that they dealt with today.
I think B deserves a personal thank you/apology from the regional manager for all that she had to deal with on Saturday. And I hope that people can remind themselves, while waiting in a line for their overpriced latte, that some kid is making crap money, busting their ass. I hope everybody who screamed at B steps on a Lego. I hope the person or people who called the regional manager from the drive-through stub their baby toe on a coffee table in the middle of the night.
I am going to submit a copy of this through your website as well, however I have found in the past reaching out through social media gets a faster response. I’m giving five stars for the food and service and one for atmosphere- and if I could give negative stars to the management, I would.
PS, the cold brew was delicious
Atmosphere: 1
Food: 5
Service: 5
Horrible been waiting 30 mins for a strawberry açaí lemonade the girl working today Sunday June 15th @12 pm rudely keeps saying they are under staffed but cleared the entire drive thru line before the mobile pick up so many people walked out payed and never received the drinks they order. She skipped my order several times because I spoke up 15$ I’m not walking 15$ of my hard earned money and trying to spoil myself. Horrible store don’t recommend anyone coming back here
Atmosphere: 1
Food: 1
Service: 1
Worst starbucks. Keep driving. Waited 20 minutes inside for a refresher all because people ordered over 12 drinks each online. I guess those get priority. Then asked for a refund. Found out later I was charged again. Since inside was to occupied for walk in customers I went through the drive thru to get my order (which they screwed up) and my origanal refund back. Complete waste of time.
Atmosphere: 1
Service: 1
I've been to PLENTY a Starbucks and wow is this the slowest...... gave them the benefit of the doubt but nope. 15 min for a cold brew with oat milk.. I'll pass
Atmosphere: 1
Service: 1
Went inside to place an order. The partner at the register had 4 large stacks of cups and told me she would be with me in one minute. She proceeded to put all of the cups at various stations. There was a partner doing drive up and another doing drinks with only one customer in store waiting for a drink. I asked the partner at the drinks if the other girl was going to put all those cups away first and make me wait? She shrugged her shoulders. Finally the partner came over and I thanked her for putting all the cups away first and making me wait and she said your welcome!! I asked if she thought that it was okay to keep me waiting and she said at least I didn't yell at her like other customers would!!! You've got to be kidding me! I asked her her name. It was Brie. If it wasn't for a challenge that I was trying to complete I would have walked out.
Great cappuccinos & breakfast sandwiches
Atmosphere: 4
Food: 5
Service: 5
I want to say better things. I am a regular, almost daily... daily the drinks are messed up in some degree. Usually they are okay with fixing whatever and try to help us as a customer. Today was the final straw for me, however, as the manager on shift at 5:30 pm (may 8th) was VERY rude and backhanded with the entire interaction. I will no longer be returning to this location after this interaction and repeated failure.
Also, I moved from down south. I am new to these northern parts. I have NEVER had such a hard time with orders, especially on a repeated basis. I don't mind waiting, but when it's wrong every single time? Give me a break... I don't recommend this location at all. I tried giving them a chance but after wasting so much money, I have to tell you all to SAVE yours and go elsewhere. Hell, go to Dunkin before going here. 🤦🏼♀️
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Typical Starbucks with slightly different dining tables arrangement.
Atmosphere: 4
Food: 4
Service: 4
Rude people working here. I corrected the way they said my name for the mobile order i placed, and I could hear loud laughing, when I got to the window the girl threw my sandwich at me and shut the window. I'll be calling corporate because it's unacceptable behavior and it's assault.
Atmosphere: 1
Food: 2
Service: 1
slowest service
The workers are really nice in the mid shift. But consistently the drinks here are terrible. Always watery coffee. Don't you know you're supposed to measure milk up to the third line, put your espresso in with milk then add ice? Yuck.
Service: 3
Great Starbucks, open early. Fast 🏃♀️ drive thru.... great 👍 after dispensary shopping ☺️
Atmosphere: 5
Food: 5
Service: 5
Loading...