Really did not want to do this but it’s my last ditch effort to get my money back. I’ve never even eaten here and I’m happy to take the review down once the issue is resolved. I ordered a sandwich through their website to be picked up 9 days ago. When the person picking it up for me arrived, they told him they were out of the cheese to make it. 100% fine. He didn’t have time to wait for something else for me so we asked to just cancel the order and get a refund. The person working the counter said that would be fine and I would be refunded. The following Wednesday (5days later) I remember to check if the refund has gone through and it has not. Again, no problem mistakes happen. I call and nicely ask for an update on the situation. The person on the phone was not of authority to give me the refund and said they would leave my name and number for the manager to call me the next day. Nobody called me the following day. So Friday, I call again asking to please speak to a manager and I’m told again that no one is there which I understand. This employee kindly told me sorry, she took my name and number again and that the manager should call me tomorrow. No one called me the next day. If I had a better idea of when a manager would be in and when I would hear from them, I wouldn’t be so concerned, but now that I’ve called twice and sent a message through Instagram (since there’s no email to contact anyone) I’m not feeling very confident that I will ever hear from a manager so unfortunately, this is my last resort. I never ate anything from your restaurant and I still have a $20 charge. I truly just want my money back please. This has been a very strange and unprofessional experience.
EDIT: Hi owner, sorry to hear you found this to be a misunderstanding! I don’t know if they misinformed me about running out of mozzarella but regardless that actually didn’t bother me at all, I was just fine with cancelling my order and trying again another time. Unfortunately, I did make “a simple phone call” 3 times as well as an attempt to instagram DM you since you have no email contact! I worked in a family owned business running the takeout department for 10 years so I do understand how negative reviews effect a business. However, I also understand it takes effort on both customer and business end to resolve an issue and you seemed to be dodging my efforts entirely. If you were unable to process my refund yourself all you had to do was call me back after one of the 3 times I left my contact information to let me know it would have to be a bank dispute instead. Maybe you make excellent food at your establishment and I’m sure you have many loyal customers, but I do wish you luck in the future on how to handle customers much more angry and difficult than me! Your staff deserves better management support than this. Best wishes.
Atmosphere: 1
Food: 1
Service: 1
Kristy Johnson
Decent cup of coffee and some fun pastries. Apprently one is from Portugal ??. A custard pastry with a puffy crust.
They also do a lot of pizzas, including some creative ones like chicken and hot honey.
There is a ramp to the side, which makes this place accessible for all.
Lots of parking.
Atmosphere: 5
Food: 5
Service: 5
Nora Foley
Yum. New management is great. Got the Cuban… delicious.
Atmosphere: 5
Food: 5
Service: 5
Jessica Kearney
Have always loved ordering from cravings and eating at the cafe. I often order from them. However, today I ordered a burger and sandwich to go. I asked for a gluten free option or sourdough option for the sandwich as I have a gluten intolerance. To which they said “they do not have either”. Even though sourdough is listed on their menu. The burger was ordered well done and was completely pink and undercooked inside, the fries tasted like the oil had not been changed, super mushy. We paid just over $25.00 and one of the meals was not even cooked. Super disappointed as we used to eat here frequently and always try to eat at local spots over big chains.
Chloe Konarski
I asked if my total order was included and when I arrived home found that the Cobb salad was not included The person I called expected me to come back in to make it right I asked them to refund and they did not know how. Very unprofessional They just didn’t care No one was in the place so distractions not an excuse
Atmosphere: 1
Food: 1
Service: 1
Lulu Lulu
Cold and soggy (see pic). Also took 1.40 mins for delivery.
Food: 1
Pasquale Carannante
Great for a quick bite or catering for our office lunches and meetings.
Atmosphere: 5
Food: 5
Service: 5
Frances Hennis
The Food is excellent, fresh. THE place is immaculate. The staff is friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Turkey Gobbler Sandwich
Marcia Ricardo
We had the Pasta Fagoli. It was the best we have ever had. We've had Ninos & Olive Garden. And yours if by far the best. I hope you have it at least once a week cuz we will be there. It deserves more than 5 Stars. We loved it. ♥️♥️♥️
Wheelchair accessibility: Can't wait till warmer weather. I love the fact that you are wheelchair accessible cuz I am in a wheelchair. I will look forward to dinning in your restaurant soon.?
Atmosphere: 5
Food: 5
Service: 5
A.G. Johnson & Son (AGJohnsonandSon)
I was in the mood for a pastrami sandwich, so I gave Cravings a try after not having been there in a very long time.There were new faces that were extremely welcoming and friendly. I met the new owners and they were very excited about their business. The sandwich which was great, as were the fries.Cravings is back on my go to list!!!
I really dont like giving bad reviews,but this one is a must. The worst coffee we had in all of massachusetts, portion of fries was not even full. First and last time here. It has pretty good rating compared to what they offer. You guys should step it up! I updated it just because the owner was nice to reply, we tried capuccinos and they were really bad unfourtunately. You should update your espresso machine and have fresh pastries!
Dietary restrictions: No vegan options!
Atmosphere: 2
Food: 1
Service: 3
Colin Carlton
Really good food, pastries were delicious, everybody was super nice. Wish we had started coming here sooner!
Atmosphere: 5
Food: 5
Service: 5
Mike
Great place highly
Atmosphere: 5
Food: 5
Service: 5
Patrick Gavin
Cravings has been around for quite a while. When my family lived closer it was a go-to option for phone-in sandwiches on a busy weekend. But now that we’re at the other end of town it isn’t on my radar as much anymore. A recent Facebook discussion about the area’s best Thanksgiving-style sandwiches changed that, and I felt compelled to swing by when errands happened to bring to the Kingston-Duxbury line. The sandwich was great! The staff were incredibly nice, including being kind enough to switch things up when I realized after-the-fact that I’d neglected to ask them to hold the mayo. At an end of town where most of the meal options are chain restaurants or one or two dismal places that somehow haven’t gotten the memo that the 80s are over, Cravings is worth the stop!
Atmosphere: 4
Food: 5
Service: 5
MIKEY B
Great spot for a quick bite to eat for lunch. Lots of different sandwiches to choose from and staff has always been friendly and accommodating.
Really did not want to do this but it’s my last ditch effort to get my money back. I’ve never even eaten here and I’m happy to take the review down once the issue is resolved. I ordered a sandwich through their website to be picked up 9 days ago. When the person picking it up for me arrived, they told him they were out of the cheese to make it. 100% fine. He didn’t have time to wait for something else for me so we asked to just cancel the order and get a refund. The person working the counter said that would be fine and I would be refunded. The following Wednesday (5days later) I remember to check if the refund has gone through and it has not. Again, no problem mistakes happen. I call and nicely ask for an update on the situation. The person on the phone was not of authority to give me the refund and said they would leave my name and number for the manager to call me the next day. Nobody called me the following day. So Friday, I call again asking to please speak to a manager and I’m told again that no one is there which I understand. This employee kindly told me sorry, she took my name and number again and that the manager should call me tomorrow. No one called me the next day. If I had a better idea of when a manager would be in and when I would hear from them, I wouldn’t be so concerned, but now that I’ve called twice and sent a message through Instagram (since there’s no email to contact anyone) I’m not feeling very confident that I will ever hear from a manager so unfortunately, this is my last resort. I never ate anything from your restaurant and I still have a $20 charge. I truly just want my money back please. This has been a very strange and unprofessional experience.
EDIT: Hi owner, sorry to hear you found this to be a misunderstanding! I don’t know if they misinformed me about running out of mozzarella but regardless that actually didn’t bother me at all, I was just fine with cancelling my order and trying again another time. Unfortunately, I did make “a simple phone call” 3 times as well as an attempt to instagram DM you since you have no email contact! I worked in a family owned business running the takeout department for 10 years so I do understand how negative reviews effect a business. However, I also understand it takes effort on both customer and business end to resolve an issue and you seemed to be dodging my efforts entirely. If you were unable to process my refund yourself all you had to do was call me back after one of the 3 times I left my contact information to let me know it would have to be a bank dispute instead. Maybe you make excellent food at your establishment and I’m sure you have many loyal customers, but I do wish you luck in the future on how to handle customers much more angry and difficult than me! Your staff deserves better management support than this. Best wishes.
Atmosphere: 1
Food: 1
Service: 1
Decent cup of coffee and some fun pastries. Apprently one is from Portugal ??. A custard pastry with a puffy crust.
They also do a lot of pizzas, including some creative ones like chicken and hot honey.
There is a ramp to the side, which makes this place accessible for all.
Lots of parking.
Atmosphere: 5
Food: 5
Service: 5
Yum. New management is great. Got the Cuban… delicious.
Atmosphere: 5
Food: 5
Service: 5
Have always loved ordering from cravings and eating at the cafe. I often order from them. However, today I ordered a burger and sandwich to go. I asked for a gluten free option or sourdough option for the sandwich as I have a gluten intolerance. To which they said “they do not have either”. Even though sourdough is listed on their menu. The burger was ordered well done and was completely pink and undercooked inside, the fries tasted like the oil had not been changed, super mushy. We paid just over $25.00 and one of the meals was not even cooked. Super disappointed as we used to eat here frequently and always try to eat at local spots over big chains.
I asked if my total order was included and when I arrived home found that the Cobb salad was not included The person I called expected me to come back in to make it right I asked them to refund and they did not know how. Very unprofessional They just didn’t care No one was in the place so distractions not an excuse
Atmosphere: 1
Food: 1
Service: 1
Cold and soggy (see pic). Also took 1.40 mins for delivery.
Food: 1
Great for a quick bite or catering for our office lunches and meetings.
Atmosphere: 5
Food: 5
Service: 5
The Food is excellent, fresh. THE place is immaculate. The staff is friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Turkey Gobbler Sandwich
We had the Pasta Fagoli. It was the best we have ever had. We've had Ninos & Olive Garden. And yours if by far the best. I hope you have it at least once a week cuz we will be there. It deserves more than 5 Stars. We loved it. ♥️♥️♥️
Wheelchair accessibility: Can't wait till warmer weather. I love the fact that you are wheelchair accessible cuz I am in a wheelchair. I will look forward to dinning in your restaurant soon.?
Atmosphere: 5
Food: 5
Service: 5
I was in the mood for a pastrami sandwich, so I gave Cravings a try after not having been there in a very long time.There were new faces that were extremely welcoming and friendly. I met the new owners and they were very excited about their business. The sandwich which was great, as were the fries.Cravings is back on my go to list!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I really dont like giving bad reviews,but this one is a must. The worst coffee we had in all of massachusetts, portion of fries was not even full. First and last time here. It has pretty good rating compared to what they offer. You guys should step it up! I updated it just because the owner was nice to reply, we tried capuccinos and they were really bad unfourtunately. You should update your espresso machine and have fresh pastries!
Dietary restrictions: No vegan options!
Atmosphere: 2
Food: 1
Service: 3
Really good food, pastries were delicious, everybody was super nice. Wish we had started coming here sooner!
Atmosphere: 5
Food: 5
Service: 5
Great place highly
Atmosphere: 5
Food: 5
Service: 5
Cravings has been around for quite a while. When my family lived closer it was a go-to option for phone-in sandwiches on a busy weekend. But now that we’re at the other end of town it isn’t on my radar as much anymore. A recent Facebook discussion about the area’s best Thanksgiving-style sandwiches changed that, and I felt compelled to swing by when errands happened to bring to the Kingston-Duxbury line. The sandwich was great! The staff were incredibly nice, including being kind enough to switch things up when I realized after-the-fact that I’d neglected to ask them to hold the mayo. At an end of town where most of the meal options are chain restaurants or one or two dismal places that somehow haven’t gotten the memo that the 80s are over, Cravings is worth the stop!
Atmosphere: 4
Food: 5
Service: 5
Great spot for a quick bite to eat for lunch. Lots of different sandwiches to choose from and staff has always been friendly and accommodating.
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