GO SOMEWHERE ELSE!!! I have had consistent issues with this Dunkin donuts.
One time I had ordered an iced matcha and the lady told me she had no idea what I was talking about so I said never mind. I had also ordered an apple donut and wanted to try the avocado toast with bacon as I’ve never had it before. When I get to the window the lady hands me an iced pumpkin coffee, my donut and the toast. I told her the coffee wasn’t what I ordered and she took it back and I left. When I got to work my doughnut was wrong and I got no bacon on my toast which they charged me extra for.
Then another time I ordered a frozen hot chocolate with the new seasonal doughnut and a bacon egg and cheese on a bagel. When I put in this order at the drive through they said maybe they could do the hot chocolate. I pull up and they take my card and charge me without telling me they could or couldn’t have made it. They give me all my stuff and I go to work. When I open my sandwich there’s just egg and cheese so I drive back and ask them to make it again. There was only 3 younger teens in there. No manager I could see and the floors were covered in spilled food and napkins.
Atmosphere: 1
Food: 1
Service: 1
ferhat kara
Bad service
Atmosphere: 1
Food: 1
Service: 1
Kyle DeGrenier
Worst dunks ive ever been to
Atmosphere: 1
Food: 1
Service: 1
Adam Shapiro
Terrible…..online order 20 mins before walked in told no bagel twist asked for refund was told the app said I always just get a refund each time they are sold out of something. Lady yelled NO MANAGER. who is in charge? People waiting inside the drive thru. told me I was rude yea I was a little ticked not going to sugar coat it but called rude over and over and told to “to get out of my store” with no refund…..this location is falling apart very quickly.
Atmosphere: 1
Food: 1
Service: 1
Katie Cushman
How does a company let a store run with no supervision or management.. messed up my order and then said they didn’t have wat i asked and couldn’t give me $ back. Told me to take it up with the dunks at the gas station. Now two years ago I worked for the dunks at the gas station and across from dollar tree. What tf happened.. don’t go to the one across from DT go to the gas station they’re more friendly there
Atmosphere: 1
Service: 1
Kyle Little
Slowest dunkin on the planet. Waited 25 minutes in the drive through to get my order and had to leave. 3 cars left behind me even to order after waiting similar time.
Service: 1
Janne Oetsen
Zeer onvriendelijk personeel
Atmosphere: 1
Food: 3
Service: 1
Ana Paula Filho
Great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Leah Silvia
Are the employees smoking before work? Must be some really bad pot cause the attitude after handing me a coffee that looked like dirt water was insane. The staff made the coffee 3 TIMES before finally putting cream in? I don’t understand how that happens unless you’re intentionally avoiding the sticker? Also gave us 3 extra random sandwiches that was probably somebody else’s order.
Atmosphere: 1
Food: 1
Service: 1
Sharon Bartholomew
I witnessed the owner and her son chastising and belittling the young girl at the drive up window for absolutely no reason. It was deplorable and unacceptable. I will never give them business again. If I could give them 0 stars I would. To the owner: you should be ashamed of yourself!
Do yourself a favor and pick anywhere else but this dumpster fire of an establishment. If I could give 0 stars I would. We started in the drive thru for 10 minutes and then when we got to the speaker we sat for another 5 with no one taking our order. We gave them a chance and went inside. There was one worker on the food line who was the only competent one. Literally no one was taking orders they were looking at each other like deer in the headlights. The management of this place needs to either fire all of the staff or provide another training. An absolute joke… not to mention they can’t take big bills but that’s the least of the problem at this place.
Atmosphere: 1
Food: 1
Service: 1
alycia murphy
This Dunkin' Donuts has severely went downhill since I moved here about a year ago. When I first started coming here there was a really nice manager but she is unfortunately gone. Now this place is just run by young kids who don't know what they're doing and who do not want to offer help when they make mistakes. One of the kids made my moms latte wrong 2 days in a row and tried to tell her thats how its supposed to be. (It literally looked like chunky mud and its supposed to be a light colored drink) He would not fix it for her eventhough she told him it was made wrong. He kept insisting it was correct. She had to go to the dunks next door (in nouria) to get it fixed. Today, i ordered lattes for my mom and i and decided to get myself a donut. The donut was upside down in the bag and when i took it out there is no frosting on the donut. It is all stuck to the bag. They just have no care for their customers now.
Service: 1
boston teaparty
I’ve been to every Dunkin in south shore and can confidently say this is the worst one
susan brown
Nice young person helped us today. They did marvelous job despite being shorthanded
Atmosphere: 5
Food: 5
Service: 5
Sarah
Waited a good 20 mins in here. I'd like a little more communication next time.
GO SOMEWHERE ELSE!!!
I have had consistent issues with this Dunkin donuts.
One time I had ordered an iced matcha and the lady told me she had no idea what I was talking about so I said never mind. I had also ordered an apple donut and wanted to try the avocado toast with bacon as I’ve never had it before. When I get to the window the lady hands me an iced pumpkin coffee, my donut and the toast. I told her the coffee wasn’t what I ordered and she took it back and I left. When I got to work my doughnut was wrong and I got no bacon on my toast which they charged me extra for.
Then another time I ordered a frozen hot chocolate with the new seasonal doughnut and a bacon egg and cheese on a bagel. When I put in this order at the drive through they said maybe they could do the hot chocolate. I pull up and they take my card and charge me without telling me they could or couldn’t have made it. They give me all my stuff and I go to work. When I open my sandwich there’s just egg and cheese so I drive back and ask them to make it again. There was only 3 younger teens in there. No manager I could see and the floors were covered in spilled food and napkins.
Atmosphere: 1
Food: 1
Service: 1
Bad service
Atmosphere: 1
Food: 1
Service: 1
Worst dunks ive ever been to
Atmosphere: 1
Food: 1
Service: 1
Terrible…..online order 20 mins before walked in told no bagel twist asked for refund was told the app said I always just get a refund each time they are sold out of something. Lady yelled NO MANAGER. who is in charge? People waiting inside the drive thru. told me I was rude yea I was a little ticked not going to sugar coat it but called rude over and over and told to “to get out of my store” with no refund…..this location is falling apart very quickly.
Atmosphere: 1
Food: 1
Service: 1
How does a company let a store run with no supervision or management.. messed up my order and then said they didn’t have wat i asked and couldn’t give me $ back. Told me to take it up with the dunks at the gas station. Now two years ago I worked for the dunks at the gas station and across from dollar tree. What tf happened.. don’t go to the one across from DT go to the gas station they’re more friendly there
Atmosphere: 1
Service: 1
Slowest dunkin on the planet. Waited 25 minutes in the drive through to get my order and had to leave. 3 cars left behind me even to order after waiting similar time.
Service: 1
Zeer onvriendelijk personeel
Atmosphere: 1
Food: 3
Service: 1
Great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Are the employees smoking before work? Must be some really bad pot cause the attitude after handing me a coffee that looked like dirt water was insane. The staff made the coffee 3 TIMES before finally putting cream in? I don’t understand how that happens unless you’re intentionally avoiding the sticker? Also gave us 3 extra random sandwiches that was probably somebody else’s order.
Atmosphere: 1
Food: 1
Service: 1
I witnessed the owner and her son chastising and belittling the young girl at the drive up window for absolutely no reason. It was deplorable and unacceptable. I will never give them business again. If I could give them 0 stars I would.
To the owner: you should be ashamed of yourself!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Do yourself a favor and pick anywhere else but this dumpster fire of an establishment. If I could give 0 stars I would. We started in the drive thru for 10 minutes and then when we got to the speaker we sat for another 5 with no one taking our order. We gave them a chance and went inside. There was one worker on the food line who was the only competent one. Literally no one was taking orders they were looking at each other like deer in the headlights. The management of this place needs to either fire all of the staff or provide another training. An absolute joke… not to mention they can’t take big bills but that’s the least of the problem at this place.
Atmosphere: 1
Food: 1
Service: 1
This Dunkin' Donuts has severely went downhill since I moved here about a year ago. When I first started coming here there was a really nice manager but she is unfortunately gone. Now this place is just run by young kids who don't know what they're doing and who do not want to offer help when they make mistakes. One of the kids made my moms latte wrong 2 days in a row and tried to tell her thats how its supposed to be. (It literally looked like chunky mud and its supposed to be a light colored drink) He would not fix it for her eventhough she told him it was made wrong. He kept insisting it was correct. She had to go to the dunks next door (in nouria) to get it fixed. Today, i ordered lattes for my mom and i and decided to get myself a donut. The donut was upside down in the bag and when i took it out there is no frosting on the donut. It is all stuck to the bag. They just have no care for their customers now.
Service: 1
I’ve been to every Dunkin in south shore and can confidently say this is the worst one
Nice young person helped us today. They did marvelous job despite being shorthanded
Atmosphere: 5
Food: 5
Service: 5
Waited a good 20 mins in here. I'd like a little more communication next time.
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