This Starbucks (Winthrop) delivers the typical experience you’d expect — clean storefront, friendly enough staff, and efficient service. However, the condition of the restrooms was completely unacceptable.
Both bathrooms appeared to have gone untouched since the previous evening. There was no toilet paper in either bathrooms, no trash cans, and paper towels were being used for hygiene purposes and discarded in the corners. The result was unsanitary and clearly neglected.
I politely notified the woman behind the counter, but she appeared disinterested and made no acknowledgment of the issue.
For a large company that prides itself on attention to detail and consistency, this level of disregard is disappointing.
Atmosphere: 1
Food: 5
Service: 5
lien nguyen
I bought 3 large cups for about $40, the staff put them in a torn tray, I was alone so I needed something stronger. I asked for another tray but the staff said this was not necessary. I was very surprised by this. You guys should re-evaluate the staff's attitude.
Atmosphere: 3
Food: 3
Service: 1
Nehal Ahmed
This is a huge spacious store, very neat and clean inside, lots comfortable space for dine-in. They have a drive thru as well. There’s a Tesla Supercharger station right next to it. A lot of people stop by while charging their cars, same reason for me. The menu has all the popular drinks. They have a bakery items as well but they were all empty when I was there.
The employees were generous. They didn’t really enforce the rule of making a purchase to use the restroom. They were preparing the orders quickly and serving to customers. Overall a decent SB store.
Alyssa Sarica
We came to pick up our mobile order through the drive-thru and when we reached the window the barista handed us all of our drinks and followed up with “next time wait until the mobile order is ready” in a rude tone. I’d understand if the order wasn’t ready, but it was. So beyond unnecessary especially when Starbucks preaches ethical and kind behavior. She had blonde hair with pink highlights throughout it. hope her day gets better.
Daniel Demers
I dealt with a gentleman is mid 20s short dark hair beard mustache, and glasses last I didn’t get his name, but I should have. He works so efficiently so calm so cool when there was a hiccup with an order he immediately fixed it. I also witnessed every other person working in the store to be quick kind and just as efficient as the other gentleman I am super impressed with this establishment, whatever they’re doing keep on doing it.
Suu
You wait in a long line, leave a tip, and all you ask for is 'less ice' and it’s not the first time. If I ask for no ice, I’m still getting less than what I paid for.
This is my favorite location near me!! We have 3 Starbucks in North Andover but I will drive a few minutes out of the way to come here almost daily! Anyone who orders an iced shaken espresso knows what a gamble it is because most of the time it never comes out right but they always get it perfect at this location!! 😍🙌🏼
Allison
They always make my coffee right
Noah Smith
Super unprofessional Starbucks. No bottled water. Took 15+ minutes for two drips.
Justin Thorne (Hypnotist)
Can’t even get the amount of ice right in the coffee… this is every time…
Today, drive thru women “ok very light ice got it!”
Gets the drink (ice is full up until the third line on cup)
I am paying 6 dollars for a coffee I want coffee not a cup of ice…
Then your stupid debit card reader prompts me for a tip too?
What makes you think I want to tip you when you can’t even make the order right?
Last time i made a big deal out of it I drank the coffee and saw the amount of ice in it they told me no they can’t give me a refill or make it right.
Sorry I couldn’t see the drink was literally half ice until I drank it and realized…
You seriously want to make such a big deal about making it right with a customer?
Maybe make the order right in the first place…
Next time you do this I am having the drink remade…
No public bathrooms
Visited at 7:40 AM on a Saturday July 5th
This Starbucks (Winthrop) delivers the typical experience you’d expect — clean storefront, friendly enough staff, and efficient service. However, the condition of the restrooms was completely unacceptable.
Both bathrooms appeared to have gone untouched since the previous evening. There was no toilet paper in either bathrooms, no trash cans, and paper towels were being used for hygiene purposes and discarded in the corners. The result was unsanitary and clearly neglected.
I politely notified the woman behind the counter, but she appeared disinterested and made no acknowledgment of the issue.
For a large company that prides itself on attention to detail and consistency, this level of disregard is disappointing.
Atmosphere: 1
Food: 5
Service: 5
I bought 3 large cups for about $40, the staff put them in a torn tray, I was alone so I needed something stronger. I asked for another tray but the staff said this was not necessary. I was very surprised by this. You guys should re-evaluate the staff's attitude.
Atmosphere: 3
Food: 3
Service: 1
This is a huge spacious store, very neat and clean inside, lots comfortable space for dine-in. They have a drive thru as well. There’s a Tesla Supercharger station right next to it. A lot of people stop by while charging their cars, same reason for me. The menu has all the popular drinks. They have a bakery items as well but they were all empty when I was there.
The employees were generous. They didn’t really enforce the rule of making a purchase to use the restroom. They were preparing the orders quickly and serving to customers. Overall a decent SB store.
We came to pick up our mobile order through the drive-thru and when we reached the window the barista handed us all of our drinks and followed up with “next time wait until the mobile order is ready” in a rude tone. I’d understand if the order wasn’t ready, but it was. So beyond unnecessary especially when Starbucks preaches ethical and kind behavior. She had blonde hair with pink highlights throughout it. hope her day gets better.
I dealt with a gentleman is mid 20s short dark hair beard mustache, and glasses last I didn’t get his name, but I should have. He works so efficiently so calm so cool when there was a hiccup with an order he immediately fixed it. I also witnessed every other person working in the store to be quick kind and just as efficient as the other gentleman I am super impressed with this establishment, whatever they’re doing keep on doing it.
You wait in a long line, leave a tip, and all you ask for is 'less ice' and it’s not the first time. If I ask for no ice, I’m still getting less than what I paid for.
☕️ 🥐 🥐 🥐 Always!
Close too
Always fast when I use the mobile app
Restaurantji Recommends
This is my favorite location near me!! We have 3 Starbucks in North Andover but I will drive a few minutes out of the way to come here almost daily! Anyone who orders an iced shaken espresso knows what a gamble it is because most of the time it never comes out right but they always get it perfect at this location!! 😍🙌🏼
They always make my coffee right
Super unprofessional Starbucks. No bottled water. Took 15+ minutes for two drips.
Can’t even get the amount of ice right in the coffee… this is every time…
Today, drive thru women “ok very light ice got it!”
Gets the drink (ice is full up until the third line on cup)
I am paying 6 dollars for a coffee I want coffee not a cup of ice…
Then your stupid debit card reader prompts me for a tip too?
What makes you think I want to tip you when you can’t even make the order right?
Last time i made a big deal out of it I drank the coffee and saw the amount of ice in it they told me no they can’t give me a refill or make it right.
Sorry I couldn’t see the drink was literally half ice until I drank it and realized…
You seriously want to make such a big deal about making it right with a customer?
Maybe make the order right in the first place…
Next time you do this I am having the drink remade…
Love the Starbucks on rte 114
Atmosphere: 5
Food: 5
Service: 5
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