They served me piping hot booty juice (and not in a good way)
Atmosphere: 3
Food: 1
Service: 2
Nate Booker
We always order on the mobile app and even though the Dunkin’ in Lee is closest to us we find that we get better quality food and service from a location further away in Pittsfield.I’ve had the Snackin’ Bacon before from other locations and it’s always tasted as decribed.We got it from the location closest to us and it was an absolute waste of time and money. It was nothing but crumbs, probably the last of what they’d sold for the day. It smelled and tasted like it was old and burned. Indicative of why we’d always avoided this location. It doesn’t help to call the store because no one answers, if you call the 800 number, you’ll be directed back to the store or you won’t be able to understand the person you talk to. The website is an absolute JOKE. The more automated things get, the less people remember how to treat people like people. Do BETTER Dunkin’!!!!
Atmosphere: 1
Food: 1
Service: 2
Megan M
The majority of the time I've gone to this location over the past month and a half, the lights are off inside of the building at 5:30-5:40am while they're open. This morning I was told there was only one employee on so they weren't able to do any food, which is completely understandable, but when I pulled up there were at least two employees working. The coffee that I ordered was terrible. This used to be one of my favorite local dunkin locations to go to, but it has gone downhill.
Amos Friedner
Change your logo from RUN TO LEE DUNKI to RUN AWAY FROM LEE DUNKIN. food was cold supposed to be hot. No napkins available just not a place to go. Across the street there are much better places to
Atmosphere: 1
Food: 1
Service: 3
Jacqulyn Schultz
Never going back. This place has gone downhill in the last year. Every time I get coffee there are chunks of coffee grounds in it. The store is not very clean or inviting. Seems the dining experience was lost somewhere, takes order and walks away, waited 20 mins for 2 hot terrible coffees and 1 dozen variety donuts INSIDE.
Atmosphere: 1
Food: 1
Service: 1
Heavenly Skull
I'm always slamming "Dunkin" here with enough variety to carry me through the day.Kid-friendliness: Plenty of sweets for all ages.Wheelchair accessibility: Easy access in and out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Hash Browns, Croissant, Bacon Egg and Cheese, Coffee Roll, Coolatta, Apple Fritter, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Sweet Black Pepper Breakfast Sandwich, Egg and Cheese, Strawberry, Sourdough Breakfast Sandwich, Muffins, Grilled Cheese, Dunkin' Coconut Refreshers, Chicken Bacon & Cheese Croissant Stuffer, Wake-Up Wrap - Sweet Black Pepper Bacon, Donuts, Doughnut, Bagels
Mary McDade Shaffer
Terrible customer service. Not very clean inside the small dining area.The restroom soap dispenser was totally empty! ( The sign in the restroom says employees must wash their hands before returning to work ) So, I'm guessing if an employee previously used the restroom, their hands were not washed before waiting on us! Just ewwwwww... The toilet paper holder was missing the big plastic outer part. And the bathroom was not clean at all.
Solaris Fire
There was a hair in my egg n sausage sandwich. I guess they don't follow codes. Husband brought it in. They brushed it off n just made us another one.. Almost seems things like this happen all the time or just don't care. Quality of product is poor!
Atmosphere: 2
Food: 1
Service: 2
naki doshu
This Dunkin is right off the highway so I expected a long wait but the drivethru line went quite fast. The customer service was fantastic, both polite and patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Hash Browns, Croissant, Bacon Egg and Cheese, Egg and Cheese, Muffins, Donuts, Bagels
Tom B
Not what it used to be, inside dining and product selection are horrible. My grandkids dont want to go there anymore. Are you listening DD, your future customers dont care if they go there anymore!
Typical Dunkin's offerings: fast food fare, whether bland coffee, sugary iced drinks, empty-carb donuts, and hot items that are instantly zapped from a frozen state. Still, it's located just north of a Mass Pike exit and is part of one of few clusters of services here in Western Mass along or near I-90, so it's a dependably meh option to have for a pit stop. They had my mobile order ready for me when I arrived at the drive-thru - so an easy in-and-out experience it was.Mercifully, at the moment, Dunkin's Corporate hasn't stuffed this Yelp listing full of inane, contrived, staged "action shots" and other stock photos that don't reflect this particular location.Pro tip: you don't need to shove your food and drink into the photo - or massage, fondle, or molest it - with your bare, moist, wrinkly hands and dirty fingernails. You also don't need to call attention away from the food with pointless "action" shots. Keep all body parts, plaque-laced bite marks, and distracting backgrounds out of the photo. Focus solely on the food and drink itself. #stayclassy #stayuseful #noyouarenotanarteeste
Erin B.
AWFUL experience. We just left and the staff member (young guy) was just absolutely awful. We had a bigger order (not a ton of stuff) and it took him forever to put it in and then missed some things so we had to remind him and at the end of sitting there waiting for him to get it right he says "Jesus" over the mic. Then he hands us our stuff without even acknowledging us and when my sister went to get the one bag from him, he said "you're welcome".... She was just trying to check to make sure everything was there and would have obviously said thank you once it was all complete and not messed up and if he wasn't so unfriendly. And then a donut was missing we had to ask for. Just such a miserable person that shouldn't be working in customer service.
Sara Main
Worst Dunkin I have ever been to! I had to wait nearly 15 minutes, for a large iced coffee, despite no one else ahead of me because they "ran out" of iced coffee. Watched her send someone else to the back to get more but then come back without any because it was already out and just had to be bled, of air in the tap, but then she proceeded to pour mystery coffee from a different cup into mine and the customer's behind me. We were pretty sure it was hot coffee over ice but when I questioned them about it they said it wasn't but my coffee was super watered down and over creamed. I left without having them remake it because the place was a mess, disorganized and dirty, but on the way out I noticed the customer behind me was headed back to the counter with theirs complaing- wish I had... Save yourself the money and go to a different location!
Atmosphere: 1
Food: 1
Service: 1
Lissie Rudokas
Could either use attitude adjustments or just not sound condescending while not letting people into the lobby. We stood outside for almost 5 minutes to just get stared at and given eye rolls. Put a sign on the door if you want to tell people the there are only 2 people working and you see 4. I understand being short staffed, but I've worked in customer service for years and not been ignorant.
Atmosphere: 1
Food: 5
Service: 2
Colin Byng
False advertisement that they open at 5. Bunch of lazy people work there
They served me piping hot booty juice (and not in a good way)
Atmosphere: 3
Food: 1
Service: 2
We always order on the mobile app and even though the Dunkin’ in Lee is closest to us we find that we get better quality food and service from a location further away in Pittsfield.I’ve had the Snackin’ Bacon before from other locations and it’s always tasted as decribed.We got it from the location closest to us and it was an absolute waste of time and money. It was nothing but crumbs, probably the last of what they’d sold for the day. It smelled and tasted like it was old and burned. Indicative of why we’d always avoided this location. It doesn’t help to call the store because no one answers, if you call the 800 number, you’ll be directed back to the store or you won’t be able to understand the person you talk to. The website is an absolute JOKE. The more automated things get, the less people remember how to treat people like people. Do BETTER Dunkin’!!!!
Atmosphere: 1
Food: 1
Service: 2
The majority of the time I've gone to this location over the past month and a half, the lights are off inside of the building at 5:30-5:40am while they're open. This morning I was told there was only one employee on so they weren't able to do any food, which is completely understandable, but when I pulled up there were at least two employees working. The coffee that I ordered was terrible. This used to be one of my favorite local dunkin locations to go to, but it has gone downhill.
Change your logo from RUN TO LEE DUNKI to RUN AWAY FROM LEE DUNKIN. food was cold supposed to be hot. No napkins available just not a place to go. Across the street there are much better places to
Atmosphere: 1
Food: 1
Service: 3
Never going back. This place has gone downhill in the last year. Every time I get coffee there are chunks of coffee grounds in it. The store is not very clean or inviting. Seems the dining experience was lost somewhere, takes order and walks away, waited 20 mins for 2 hot terrible coffees and 1 dozen variety donuts INSIDE.
Atmosphere: 1
Food: 1
Service: 1
I'm always slamming "Dunkin" here with enough variety to carry me through the day.Kid-friendliness: Plenty of sweets for all ages.Wheelchair accessibility: Easy access in and out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Hash Browns, Croissant, Bacon Egg and Cheese, Coffee Roll, Coolatta, Apple Fritter, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Sweet Black Pepper Breakfast Sandwich, Egg and Cheese, Strawberry, Sourdough Breakfast Sandwich, Muffins, Grilled Cheese, Dunkin' Coconut Refreshers, Chicken Bacon & Cheese Croissant Stuffer, Wake-Up Wrap - Sweet Black Pepper Bacon, Donuts, Doughnut, Bagels
Terrible customer service. Not very clean inside the small dining area.The restroom soap dispenser was totally empty! ( The sign in the restroom says employees must wash their hands before returning to work ) So, I'm guessing if an employee previously used the restroom, their hands were not washed before waiting on us! Just ewwwwww... The toilet paper holder was missing the big plastic outer part. And the bathroom was not clean at all.
There was a hair in my egg n sausage sandwich. I guess they don't follow codes. Husband brought it in. They brushed it off n just made us another one.. Almost seems things like this happen all the time or just don't care. Quality of product is poor!
Atmosphere: 2
Food: 1
Service: 2
This Dunkin is right off the highway so I expected a long wait but the drivethru line went quite fast. The customer service was fantastic, both polite and patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Hash Browns, Croissant, Bacon Egg and Cheese, Egg and Cheese, Muffins, Donuts, Bagels
Not what it used to be, inside dining and product selection are horrible. My grandkids dont want to go there anymore. Are you listening DD, your future customers dont care if they go there anymore!
Restaurantji Recommends
Typical Dunkin's offerings: fast food fare, whether bland coffee, sugary iced drinks, empty-carb donuts, and hot items that are instantly zapped from a frozen state. Still, it's located just north of a Mass Pike exit and is part of one of few clusters of services here in Western Mass along or near I-90, so it's a dependably meh option to have for a pit stop. They had my mobile order ready for me when I arrived at the drive-thru - so an easy in-and-out experience it was.Mercifully, at the moment, Dunkin's Corporate hasn't stuffed this Yelp listing full of inane, contrived, staged "action shots" and other stock photos that don't reflect this particular location.Pro tip: you don't need to shove your food and drink into the photo - or massage, fondle, or molest it - with your bare, moist, wrinkly hands and dirty fingernails. You also don't need to call attention away from the food with pointless "action" shots. Keep all body parts, plaque-laced bite marks, and distracting backgrounds out of the photo. Focus solely on the food and drink itself. #stayclassy #stayuseful #noyouarenotanarteeste
AWFUL experience. We just left and the staff member (young guy) was just absolutely awful. We had a bigger order (not a ton of stuff) and it took him forever to put it in and then missed some things so we had to remind him and at the end of sitting there waiting for him to get it right he says "Jesus" over the mic. Then he hands us our stuff without even acknowledging us and when my sister went to get the one bag from him, he said "you're welcome".... She was just trying to check to make sure everything was there and would have obviously said thank you once it was all complete and not messed up and if he wasn't so unfriendly. And then a donut was missing we had to ask for. Just such a miserable person that shouldn't be working in customer service.
Worst Dunkin I have ever been to! I had to wait nearly 15 minutes, for a large iced coffee, despite no one else ahead of me because they "ran out" of iced coffee. Watched her send someone else to the back to get more but then come back without any because it was already out and just had to be bled, of air in the tap, but then she proceeded to pour mystery coffee from a different cup into mine and the customer's behind me. We were pretty sure it was hot coffee over ice but when I questioned them about it they said it wasn't but my coffee was super watered down and over creamed. I left without having them remake it because the place was a mess, disorganized and dirty, but on the way out I noticed the customer behind me was headed back to the counter with theirs complaing- wish I had... Save yourself the money and go to a different location!
Atmosphere: 1
Food: 1
Service: 1
Could either use attitude adjustments or just not sound condescending while not letting people into the lobby. We stood outside for almost 5 minutes to just get stared at and given eye rolls. Put a sign on the door if you want to tell people the there are only 2 people working and you see 4. I understand being short staffed, but I've worked in customer service for years and not been ignorant.
Atmosphere: 1
Food: 5
Service: 2
False advertisement that they open at 5. Bunch of lazy people work there