Stopped by this Dunkin' today, and honestly, it was a frustrating experience. I ordered my drinks with no ice, but they messed them up three times. The first two drinks were completely wrong, but they filled the cup to the brim. I figured maybe a different person would get it right the third time, but nope. They didn’t even bother to fill the cup this time, claiming it’s “how management wants it.” I even offered to pay extra to have it filled properly, but they refused and said they wouldn’t remake it again. Really disappointing customer service.
Atmosphere: 1
Food: 1
Service: 1
Lechanda Rollines
The worker who made my food had a very bad attitude. She barely put bacon on the two avocado toasts I ordered. When her manager brought it to her and told her to use the spoon for proper measurement, she proceeded to use their finger to add almost no more bacon. Businesses need to provide the product(s) they advertise properly and give customers the quality in which they paid for. I'm thoroughly disgusted. And it's always this same Dunkin Donuts!
Atmosphere: 1
Food: 1
Service: 1
katelyn johnson
honestly this location I feel keeps it from getting to busy, although I'm sure it happens there great tho I left my wallet there and was able to get it the next day. also open surprisingly late. I was aware this dunks was open so late😁
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagel
Antoinette A.M
Just went through the drive through with a coworker of mine, and young lady and man answered at the same time, no issue with that but when it came to repeating our orders they won’t patient enough to read it back. Was told with an attitude to pull up at the window in which we did. Their was a short lady whom presumably look “Hispanic “ with black hair and in a red shirt that was extremely rude and yelling at us while we were trying to make sure our Oder was right due to the negative energy we received. I WILL, I REPEAT WILL NEVER COME BACK HERE AGAIN. FO BETTER!!!!!!!!!!!!!!!!!
Atmosphere: 2
Food: 3
Service: 1
Tim
Wrong food given. Sandwich cold in center. Cold brew tastes burnt (so obviously wasn’t cold brew). Place wasn’t busy at all, so chop it up to laziness.
Atmosphere: 1
Food: 1
Service: 1
brandon osborne
No food at this time lame my Dunkin donuts is superior
Food: 1
Reggie
They are quick to get my food done for my order but they then messed up my sandwich after I asked no egg and when I wanted to add something onto my order, they told me to drive around cause of a timer. Basically refusing to put it on order.
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Bagels
Geisha Alicea
Crazy how every time I visit this place my Oder is wrong bought 3 coffees today and the were all horrible mind you the staff in the morning are horrible …Don’t know her name but the short ladie always with a horrible attitude I went one day talk to the bigger boss and she try to denied I go there to get food …
I’ve lived on the area for almost 3 years now. Hands down the best dunks in the city. I drive across the entire city to come to this dunks daily’s. There are 3 within walking distance of my house. Yet I drive across town to go here instead. The coffee is always amazing and exactly how it should be.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Croissant, Sausage Egg and Cheese, Bagels, Donuts
mariana estrada
Literally the only place that fr knows how to make the toasted white chocolate latte ?
Atmosphere: 5
Food: 5
Service: 5
Karin Norton
I used to think this was my favorite Dunkins in leominster but I’d rather drink piss than anything that came from them. The customer service that I just experienced was absolutely awful. The way they treated me how rude they were this time. But I’ve had them be rude to me before I just never said anything. I asked for the money back for a donut I didn’t want that they charged me for. I asked instead since it was there mistake if I could have hash browns instead because it is less than a donut and the manager I think said no so I asked for my money back and she said well you said it was fine and I only said it was fine cause I didn’t want to argue with the guy. He looked stupid and confused. And rather than argue I just said it’s fine. But then my son didn’t even eat the donut and we were still there so I asked for an exchange. I am a very loyal customer and worked at Dunkin’s for a year last year I know what I’m talking about one donut could have been exchanged for six little hash browns for my three year old son who never eats for me so when I find something that he loves I wanted to get him more but then the lady started mouthing off to me the customer like lady get a real job. That is why I don’t work there anymore. It’s a get well job or just a job until you find something better. Some people can’t even make coffee though.
Atmosphere: 1
Food: 1
Service: 1
Gamal Mohamed
The woman that works in the drive thru need to be mentally checked!?
Atmosphere: 1
Food: 1
Service: 1
Frank Davis
The drive-thru only store on John Fitch is great for quick pickup.
It was okay
Atmosphere: 4
Food: 4
Service: 4
He has no place to sit.
Stopped by this Dunkin' today, and honestly, it was a frustrating experience. I ordered my drinks with no ice, but they messed them up three times. The first two drinks were completely wrong, but they filled the cup to the brim. I figured maybe a different person would get it right the third time, but nope. They didn’t even bother to fill the cup this time, claiming it’s “how management wants it.” I even offered to pay extra to have it filled properly, but they refused and said they wouldn’t remake it again. Really disappointing customer service.
Atmosphere: 1
Food: 1
Service: 1
The worker who made my food had a very bad attitude. She barely put bacon on the two avocado toasts I ordered. When her manager brought it to her and told her to use the spoon for proper measurement, she proceeded to use their finger to add almost no more bacon. Businesses need to provide the product(s) they advertise properly and give customers the quality in which they paid for. I'm thoroughly disgusted. And it's always this same Dunkin Donuts!
Atmosphere: 1
Food: 1
Service: 1
honestly this location I feel keeps it from getting to busy, although I'm sure it happens there great tho I left my wallet there and was able to get it the next day. also open surprisingly late. I was aware this dunks was open so late😁
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bagel
Just went through the drive through with a coworker of mine, and young lady and man answered at the same time, no issue with that but when it came to repeating our orders they won’t patient enough to read it back. Was told with an attitude to pull up at the window in which we did. Their was a short lady whom presumably look “Hispanic “ with black hair and in a red shirt that was extremely rude and yelling at us while we were trying to make sure our Oder was right due to the negative energy we received.
I WILL, I REPEAT WILL NEVER COME BACK HERE AGAIN.
FO BETTER!!!!!!!!!!!!!!!!!
Atmosphere: 2
Food: 3
Service: 1
Wrong food given. Sandwich cold in center. Cold brew tastes burnt (so obviously wasn’t cold brew). Place wasn’t busy at all, so chop it up to laziness.
Atmosphere: 1
Food: 1
Service: 1
No food at this time lame my Dunkin donuts is superior
Food: 1
They are quick to get my food done for my order but they then messed up my sandwich after I asked no egg and when I wanted to add something onto my order, they told me to drive around cause of a timer. Basically refusing to put it on order.
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Bagels
Crazy how every time I visit this place my Oder is wrong bought 3 coffees today and the were all horrible mind you the staff in the morning are horrible …Don’t know her name but the short ladie always with a horrible attitude I went one day talk to the bigger boss and she try to denied I go there to get food …
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’ve lived on the area for almost 3 years now. Hands down the best dunks in the city. I drive across the entire city to come to this dunks daily’s. There are 3 within walking distance of my house. Yet I drive across town to go here instead. The coffee is always amazing and exactly how it should be.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Croissant, Sausage Egg and Cheese, Bagels, Donuts
Literally the only place that fr knows how to make the toasted white chocolate latte ?
Atmosphere: 5
Food: 5
Service: 5
I used to think this was my favorite Dunkins in leominster but I’d rather drink piss than anything that came from them. The customer service that I just experienced was absolutely awful. The way they treated me how rude they were this time. But I’ve had them be rude to me before I just never said anything. I asked for the money back for a donut I didn’t want that they charged me for. I asked instead since it was there mistake if I could have hash browns instead because it is less than a donut and the manager I think said no so I asked for my money back and she said well you said it was fine and I only said it was fine cause I didn’t want to argue with the guy. He looked stupid and confused. And rather than argue I just said it’s fine. But then my son didn’t even eat the donut and we were still there so I asked for an exchange. I am a very loyal customer and worked at Dunkin’s for a year last year I know what I’m talking about one donut could have been exchanged for six little hash browns for my three year old son who never eats for me so when I find something that he loves I wanted to get him more but then the lady started mouthing off to me the customer like lady get a real job. That is why I don’t work there anymore. It’s a get well job or just a job until you find something better. Some people can’t even make coffee though.
Atmosphere: 1
Food: 1
Service: 1
The woman that works in the drive thru need to be mentally checked!?
Atmosphere: 1
Food: 1
Service: 1
The drive-thru only store on John Fitch is great for quick pickup.
Food: 4
Service: 4
Recommended dishes: Hash Browns
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