I ordered my meal at kiosk, waited 25 minutes asked about my order and was told it didn’t go through yet it came out of my bank account. I was told I could order and pay again or use app to ask about refund—where I don’t have an account. It doesn’t seem right.
Ezekiel Jeffries
They seem to not follow instructions properly. They get negative stars... the guy repeated my order back to me and still got in wrong.. its really shows how they treat there job.. they don't pay attention
They can never make your order how you want it. They just can't get it right I spent 11 dollars on a meal I didn't even ask ...They never answer there phone. They suck ... like literally can't even get my order right. The worst part is they confirm my order back to me...
Atmosphere: 1
Food: 1
Service: 1
Mylaya Miller
Amir went above and beyond to help me! Other workers didn’t care and Amir took his time out to help me! The food was mid but his service was great
Atmosphere: 3
Food: 3
Service: 5
Mary Chambers
Sam is a perfect example of perfect customer service. So kind and personable! Please make sure to acknowledge this! ❤️Thank you Sam!
Atmosphere: 5
Food: 5
Service: 5
alexis melling
Thank you Elijah for all your help this evening! Food order was done correctly! Thank you so much for all your help this evening!
brian fortier
Order food through their app, missing food and what came in was horrible...their customer service wont make it right or refund money for the missing food(not even asking for more than what's owed).
Atmosphere: 1
Food: 1
Service: 1
Chad walker
Think it's time to clean house and start over with this location the employees obviously dont want to work here and management could care less
Atmosphere: 1
Food: 2
Service: 1
Donna Lunsford
The drive thru employee is very rude. She doesn't know what customer service is and too busy talking to other employees that she gets rude to customer bothering her. Food looked like a mess. You should not go to ludlow taco bell. With the cost of food going up we should get good customer service atleast be greeted when we go there.
Atmosphere: 2
Food: 1
Service: 1
Michelle Metcalf
Staff was friendly and helpful. Food was really good. I would recommend this location.
I had a frustrating experience with my food. I ordered tacos that were supposed to be supreme, but instead, I received all nine of them plain. When I tried to call the store to get a refund, I discovered that they didn’t have a phone number. I then proceeded to call corporate, but I didn’t receive a phone call or an email reply. The store remained silent. Unfortunately, this isn’t the first time I’ve had to drive 14 minutes back to the store because they don’t have a phone number to address these issues. I’ve left messages with corporate, but they said they’ve reached out to the owner I’m still waiting one month later for my refund.
Atmosphere: 1
Food: 1
Service: 1
steven engel
It's taco bell no more needs to be said.
Atmosphere: 3
Food: 5
Service: 5
Jay Bahre
Not impressed or happy with my visit. I stood at the counter and even though people saw me no one approached me and took my order and I was forced to use the kiosk. What ever happened to customer service.
Atmosphere: 1
Food: 1
Service: 1
gabbydoodle1 (Gabrielle Tirkot)
Workers are nice!! But the chicken was super hard when I ate my 3 Cheese Chicken Flat Bread this morning.
Atmosphere: 3
Food: 1
Service: 5
James D Caldeira
I’m not a big taco fan, but I walked over from the Holiday Inn tonight ordered two steak quesadillas and one chicken and a large Pepsi and I just wanna say the food is great. You convinced me to be a Taco Bell purchaser thanks for the good food, clean food and hot food. Five star.
I ordered my meal at kiosk, waited 25 minutes asked about my order and was told it didn’t go through yet it came out of my bank account. I was told I could order and pay again or use app to ask about refund—where I don’t have an account. It doesn’t seem right.
They seem to not follow instructions properly. They get negative stars... the guy repeated my order back to me and still got in wrong.. its really shows how they treat there job.. they don't pay attention
They can never make your order how you want it. They just can't get it right
I spent 11 dollars on a meal I didn't even ask ...They never answer there phone. They suck ... like literally can't even get my order right. The worst part is they confirm my order back to me...
Atmosphere: 1
Food: 1
Service: 1
Amir went above and beyond to help me! Other workers didn’t care and Amir took his time out to help me! The food was mid but his service was great
Atmosphere: 3
Food: 3
Service: 5
Sam is a perfect example of perfect customer service. So kind and personable! Please make sure to acknowledge this! ❤️Thank you Sam!
Atmosphere: 5
Food: 5
Service: 5
Thank you Elijah for all your help this evening! Food order was done correctly! Thank you so much for all your help this evening!
Order food through their app, missing food and what came in was horrible...their customer service wont make it right or refund money for the missing food(not even asking for more than what's owed).
Atmosphere: 1
Food: 1
Service: 1
Think it's time to clean house and start over with this location the employees obviously dont want to work here and management could care less
Atmosphere: 1
Food: 2
Service: 1
The drive thru employee is very rude. She doesn't know what customer service is and too busy talking to other employees that she gets rude to customer bothering her. Food looked like a mess. You should not go to ludlow taco bell. With the cost of food going up we should get good customer service atleast be greeted when we go there.
Atmosphere: 2
Food: 1
Service: 1
Staff was friendly and helpful. Food was really good. I would recommend this location.
Atmosphere: 4
Food: 4
Service: 4
Good food and service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a frustrating experience with my food. I ordered tacos that were supposed to be supreme, but instead, I received all nine of them plain. When I tried to call the store to get a refund, I discovered that they didn’t have a phone number. I then proceeded to call corporate, but I didn’t receive a phone call or an email reply. The store remained silent. Unfortunately, this isn’t the first time I’ve had to drive 14 minutes back to the store because they don’t have a phone number to address these issues. I’ve left messages with corporate, but they said they’ve reached out to the owner I’m still waiting one month later for my refund.
Atmosphere: 1
Food: 1
Service: 1
It's taco bell no more needs to be said.
Atmosphere: 3
Food: 5
Service: 5
Not impressed or happy with my visit. I stood at the counter and even though people saw me no one approached me and took my order and I was forced to use the kiosk. What ever happened to customer service.
Atmosphere: 1
Food: 1
Service: 1
Workers are nice!! But the chicken was super hard when I ate my 3 Cheese Chicken Flat Bread this morning.
Atmosphere: 3
Food: 1
Service: 5
I’m not a big taco fan, but I walked over from the Holiday Inn tonight ordered two steak quesadillas and one chicken and a large Pepsi and I just wanna say the food is great. You convinced me to be a Taco Bell purchaser thanks for the good food, clean food and hot food. Five star.
Atmosphere: 5
Food: 5
Service: 5
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